Rehaired Doll Not Received

[apanda0622]

Update:  I contacted her on facebook and she is mailing it back out after first mailing it to the wrong address and receiving it  back


Cross posted on MH Arena

So I have lost all patience with this situation.

Shannon A. from Retro Dolls USA (enchantress something on here) opened up rehair commissions in August.  I took advantage of this because I needed a Howleen rehaired for my mom for Christmas.  We emailed back and forth to discuss details and I mailed the doll to her.  She said she would have it done before Christmas and would send updates and pictures.

Well, I didn't hear from her for awhile, so I checked in I think it was September or October. She said it was coming along and she would have it done in time.  I never received any pictures.

So the week of Thanksgiving comes along and she emailed me that she mailed the doll.  A week later and no doll.  So I emailed her and she said she had been sick in bed and would get it out that week.  I waited another week and no doll.  So I emailed her again and she finally said she mailed it last Monday and sent pictures.  I had requested tracking and she never sent that info to me. 

Its been a week since that and still no doll.  I am extremely frustrated since I have been so patient with her.  I am out the original price of the doll ($13), price I paid her ($40), and shipping.  And my paypal time has expired.  I really wanted this doll for my mom for Christmas and it looks like it might be lost in the mail   Plus I emailed Shannon and no response.  This is no way for her to run a business. 

Can anyone get a hold of her for me?  I really need help getting this resolved.

[Ringlets]

I'm glad that you managed to contact her and you both seem to have worked things out   please let us know how it goes and hopefully your doll will arrive safely this time

[ponylady]

Shannon is really great about making things right! I am glad to hear you have been in contact and will be receiving your dolly soon!