TCB > Trader & Shipping Support

Advice needed: poor packaging, description... ugh

(1/4) > >>

cobalte:
Need a bit of advice folks.
On the 19th of Jan I bought a MIP G2 Berry Bright off eBay via BIN for what I thought was a great price (USD$4). I trusted this seller because they sold other collectables and have very high feedback (7500). I paid (plus $15 shipping) and the item was shipped two days later and just got here today.


Description was 1997 My Little Pony Berry Bright from 97, sealed in package with accessories. Below is the auction picture.
visitors can't see pics , please register or login



This is how the package arrived. I took pictures as my skills at illustrating a scene can be rubbish at times  :P The first is a recreation of how it was placed in the box as I took it out to take pics. The second illustrates the 'padding' given underneath. Third is how she looks face up...
visitors can't see pics , please register or login
visitors can't see pics , please register or login



All looks good, yeah? However, the bubble and card are rather dusty - not just where that price sticker is. Also, there's a lot of bending in the cardboard (some of which I think is due to how it was packed), that gap in the cardboard which isn't visible at all in the auction pic (sorry about the second being fullsize, Imageshack wouldn't let me use the thumbnail)
visitors can't see pics , please register or login

visitors can't see pics , please register or login




The back is the worst... there were no pictures or descriptions of its condition so I assumed that if the front appeared relatively ok, then the back should be fine. Wrooooong!  :cry:
visitors can't see pics , please register or login
visitors can't see pics , please register or login
visitors can't see pics , please register or login
visitors can't see pics , please register or login



As you can see: significant creasing and bending of the cardboard, and ingrained dirt on the back.


I also looked on the box and the seller only paid USD$9.60 for shipping.
The main reason I am so annoyed about this is because this seller, whom is a Top-rated Seller by eBay standards, whom has 7500 feedback at 99.8% and deals in selling collectibles; has overcharged me and then packed the item rather poorly (causing it to have further bending), left out details about the condition of the back and overall item, and possibly misrepresented the item by taking a bird's eye photo so that these evident flaws aren't noticed. Thank god it didn't get wet or the card would be ruined. They should really know better on all this by now  :yikes:


I was so excited about getting my first MIP pony ever for a great price, and this has happened. I do want to contact them and at least try and get a partial refund on the shipping, but at this point I'm a bit too angry and disappointed not only at the seller, but also at myself. I did fail to ask questions and assumed things in my rush to snap up the BIN...  :redface: 


At least I have learned my lesson, but someone help with how I should word a message to the seller and proceed?

Whoa1234:
That is so wrong. :(
They need to refund you on the over charge of shipping.
I would ask for a partial refund, and open up a claim.
So sorry that happened, she's still a lovely pony though.
<3<3

ponylady:
Yikes!
I would simply email her and say that you were super excited to get this pony as it would be your first MOC.  But upon her arrival you where not so excited to see the damage to the back of the card that was not mentioned or shown in pictures.  And it was also very disappointing to see that you paid $15 for shipping when it was actually $9.60 and it was not even packaged properly for the extra $5.40 you paid to prevent further damage to the card.
I would be nice and polite with what ever you write though because kindness gets you further that screaming at her.  I know you would probably like to at this point but see how she handles it first.  If she won't work with you then you can scream all you want  :P

kCherry:
Wow. That's a pretty poor packing job for what you paid in shipping costs! I would be livid about that alone. :mad:

  I agree with ponylady, that I would keep it polite and factual. But, I wouldn't even mention being excited about the purchase; keep it neutral and just about the item and the fact that you feel that you over-paid for what you received. Depending on the situation I may or may not directly ask for a partial refund or simply give them the opportunity to offer me one. When I've gotten a great deal and I feel like I did get what I paid for I won't bother asking directly. It is actually your responsibility as a buyer to ask for descriptions and flaws. It's pretty crooked when people photograph stuff like this, but you may get the response, "You didn't ask" and nothing more, regardless. Let's hope you have a decent seller on your hands. Based on his feedback I think you have a good chance that they will be willing to work with you.

In this situation I would ask them directly and politely for a refund on the shipping difference. ;) And I might would also add something about adding extra padding for items like this in the future; a friendly FYI from a collector to a seller.

  Hope this helps! Let us know how it goes!! Good luck!

Ringlets:
You got some great advice there from Ponylady and Cherry. I would go with their suggestions too ;) 
What a disappointment for you though - that seller should definitely know better since they deal in collectibles!! :crazy:

Navigation

[0] Message Index

[#] Next page