The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Marlin on September 01, 2017, 03:41:38 AM
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I suspect there is not a lot I can do about this, but thought I'd put my feelers out anyway (and I apologise as I am sure this type of thing has been discussed before - it's just this is a first for me! :( )
I bought a buy now on ebay. A pretty attractive one - 10 seaponies and their floats. Buy now so paid straight away. I messaged them to thank them for the auction and that I was looking forward to getting the ponies. They wrote back a friendly reply saying they'd ship the following day. Great, I thought. Then they fired another back asking me to re-confirm my delivery address so they didn't get it wrong when writing it down. I did think that was a bit odd. I obliged and thanked them again.
Later on I get this message from the seller:
"Hi, I apologize for this but I'll have to relist the ponies because I just realized that I forgot to add the accessories, that go with the ponies :(
I'm so sorry again, I want to sell them as a set. And I'll refund you right away."
They did issue a refund straight away but needless to say I'm pretty pissed about it losing the items. The reason they selected on ebay was "We're sorry to let you know that star.dash22 cancelled your order and mentioned the reason as I'm out of stock or the item is damaged."
I'm leaving that ebay name in just in case this happens to someone else. Their ebay feedback is 100% and doesn't look like they've had problems in the past.
Can they do this? Can I do anything about it?
I am seriously dubious about their reason. Sounds like they realised they probably could have got more by listing separately or something. I think they should have honoured the sale but then again, I'm just principled and their actions just seem really shallow :(
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I almost wonder if they got other offers or were looking at past auctions? But I would go ahead and let eBay know of their shady practices because they are supposed to honor the buy it know with or without accessories. That means that if they forgot to list it with accessories that they should just include the accessories at no extra charge IMO.
I have been selling on eBay for years and I have never pulled out of a sale and the only reason I would is if I find that the pony I was about to ship off had some new damage that wasn't mentioned in the auction/BIN.
I'm not sure, but you still may be able to leave feedback for them. But as I said before, I would notify eBay.
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So sorry this happened. :( I agree with Bluerose to let eBay know if you are able to do so. Not that you should have to do this, but do you think you could offer to buy the additional accessories as well for a reasonable price, that way you can get the ponies that are rightfully yours (at the price you paid) and she can sell everything as a set? I'd also hate it if they are suddenly re-listed at an inflated price. I feel the seller really should honor the BIN as it was listed, since that was the price they chose, and either include the accessories as an extra in your original purchase, or list the accessories separately. Best of luck and I hope you are able to receive the ponies!
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I also agree with Bluerose. The seller should honor the Buy It Now price and include the accessories at no charge. I think it's also a little shady that the reason they cancelled through Ebay was "Item was damaged/Out of Stock" when that is obviously not true since they said they were going to relist the ponies.
I almost had something similar happen to me earlier this year. I found a lot on Ebay with a hidden gem and when it arrived I received all of the smaller items but not the item that convinced me to buy the lot. I contact the seller who said they would look in to it. They did and then sent me messages saying that item wasn't supposed to be in the lot and how the seller's partner was angry at them for having to let the gem go for practically nothing. The seller did honor the auction though and sent me the item in the end.
I hope you get your ponies, I would be really upset if that happened to me.
Ponyfan
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UGH! Sorry to hear that, I have updated my Bad Trader List
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I don't think that was a good reason for cancelling an order either. I wonder what was really behind it? If that had been their true reason why did they not offer to let you buy the accessories first at whatever additional price they had set on them? And what could those accessories be exactly? The floats were already included in the lot. Sounds very shady indeed. Good luck in getting it sorted out!
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Thank you everyone for your responses and I very much agree. I think there's definitely some seller's regret going on here, but if they are unhappy for what it sold for they should wear it (I know that sounds harsh, but it does pay to do research before you sell). It would only be professional to honour the sale.
I've had a good sniff around ebay to go about reporting it but they don't make it easy. I did find a way to leave feedback though, so I did :rain: Rather disappointing situation on the whole. As ever in leaving a neg feedback I feel a bit icky inside, but the seller pulling out of the sale like this is very uncool.
And what could those accessories be exactly? The floats were already included in the lot. Sounds very shady indeed. Good luck in getting it sorted out!
My guess is maybe ribbons and combs, since each pony already came with its float. That's if the seller does actually have them. Have to admit it certainly would have been an impressive lot if all that was included :|
I'm glad you got your hidden gem, Ponyfan - better luck than me, lol! :)
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Very shady. I'd be curious if they do try to sell them individually at higher prices.
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Please note this is the first time they have received any feedback for selling from what I can tell. Is it possible they have never sold before and this was the first time? This makes me wonder about a lot of things going on with this seller. I am just suspicious that your feedback is the only seller feedback I found for them. Most of their feedback comes as a buyer. This is something I check often when buying on ebay. I get nervous buying from sellers that have no feedback. I do realize that an account with no seller feedback doesn't mean they don't have experience selling. They could have sold under another id at one time who knows. I just thought this was an interesting fact to note about them.
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Please note this is the first time they have received any feedback for selling from what I can tell. Is it possible they have never sold before and this was the first time? This makes me wonder about a lot of things going on with this seller. I am just suspicious that your feedback is the only seller feedback I found for them. Most of their feedback comes as a buyer. This is something I check often when buying on ebay. I get nervous buying from sellers that have no feedback. I do realize that an account with no seller feedback doesn't mean they don't have experience selling. They could have sold under another id at one time who knows. I just thought this was an interesting fact to note about them.
Looking at their eBay profile, I saw 3 other feedbacks besides the OP's for this person as a seller. 2 were within the last 6 months, 1 was from over a year ago.
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Oh I didn't see them at all. When I clicked on seller I only saw one. That is strange. I guess ebay on my end was having glitches this morning. Good to note!! Still obviously they do not sell often.
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Well, thanks to a kind heads up from a member here, I guess I have confirmation that the seller regretted the buy now price. The exact lot is now up on etsy:
https://www.etsy.com/listing/555415945/my-little-pony-vintage-g1-sea-ponies?ref=hp_rv
There are no 'extra accessories' (that they cited as the reason for cancelling the sale) and the price is now about three times more than the buy now was.
:rolleyes: :rolleyes: :rolleyes:
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That's really low :(
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Wow, I really hope no one buys it. Would serve the seller right for lying like that. Maybe they should have done their research ahead of time instead of waiting for someone to buy it. They should have honored it.
Honestly, Marlin, I would be contacting eBay and Etsy with this information. This person shouldn't be selling on these forums with such shady practices.
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I suspected that was the case. That is really bad. I am happy to know their etsy id and their ebay id. This is one to avoid.
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Well, thanks to a kind heads up from a member here, I guess I have confirmation that the seller regretted the buy now price. The exact lot is now up on etsy:
https://www.etsy.com/listing/555415945/my-little-pony-vintage-g1-sea-ponies?ref=hp_rv
There are no 'extra accessories' (that they cited as the reason for cancelling the sale) and the price is now about three times more than the buy now was.
:rolleyes: :rolleyes: :rolleyes:
I am so sorry. That isn't right. :( Can you report them to Esty also?
Ponyfan
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Well, thanks to a kind heads up from a member here, I guess I have confirmation that the seller regretted the buy now price. The exact lot is now up on etsy:
https://www.etsy.com/listing/555415945/my-little-pony-vintage-g1-sea-ponies?ref=hp_rv
There are no 'extra accessories' (that they cited as the reason for cancelling the sale) and the price is now about three times more than the buy now was.
:rolleyes: :rolleyes: :rolleyes:
I am so sorry. That isn't right. :( Can you report them to Esty also?
Ponyfan
Grr how annoying. :enraged:
Etsy will not do anything so I wouldn't waste your time trying. :sad: on etsy sellers can cancel an order for whatever reason they like really.
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Thanks for the updates... :( Sorry to hear this!
I wish someone could publically ask the question about the lot on the Etsy sale but I know those questions don't show up for other buyers... :(
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I agree with the others who say to report it to Ebay, but what would the consequences be for something like this?
It figures they would jack up the price. The accessories excuse was such a transparent lie.
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:enraged: Ughhh how annoying Marlin! They really should've honoured the buy now and given you your ponies instead of going onto sell them for more than you paid. I think reporting to ebay and etsy is the best course of action because those are meant to be for you.
Thanks for warning us of this shady seller.
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Thanks again, everyone - it's nice to know I'm not the only one who thinks this is totally shifty!
I see she has updated the etsy auction since I last looked at it - now there are a few brushes and ribbons, and a much more in depth description (beforehand it was word for word the ebay description not detailing the ponies at all).
Still... listing it somewhere else and hiking the price that amount... mega thumbs down! :throw:
I'm sure my friend karma will eventually play its part. I can only shake my head and laugh about this now :rolleyes: :)
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Oh no I hate to hear this and was hoping this was not the case :( It truly is poor form. Thank you for letting us know about this seller, and I hope you are able to get the sea ponies from a more reputable person in the future!
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I am so sorry that this seller did this to you Marlin. I have to wonder if someone might have told the seller that water color baby sea ponies that are still working are hard to find? The updated listing mentions testing one of them and they worked while another did not. In my opinion the few brushes, ribbons and combs added don't justify the price increase in the lot. They should have honored the Buy it Now price on Ebay.
I hope you get your sea ponies someday.
Ponyfan
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Have you emailed to confront them at all?
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Have you emailed to confront them at all?
I had considered it and held off until you mentioned it just now. So I did. Just musing on the nice price hike on esty. It predictably stoked a fire, lol!
I've had an email fired back, now informing me that it was her spouse who listed it for her... that it was supposed to be $140, not $40, that she apologised like any normal person would... people make mistakes so get over it... And thanks very much for the neg feedback (she was clearly not very happy about that!).
And that she's now posted on esty because she wanted to 'try it out'.
I'm not going to reply - it's not worth it and I've had my dig. If she'd bothered to explain this possibly legit reason in the first place then she might not have got the neg from me. But she didn't... and giving me no context has simply shot her in the foot whether she's been truthful or not and I'm not backtracking.
She also said she'd learned her lesson not to let anyone do anything for her. Well - good on you lady. I can't be bothered trying to decide whether you're telling porkies or not and now I really don't care. Yep... we all make mistakes. We all learn from them but those with any integrity also honour them or in the very least are a little more honest about it from the beginning. Hope she's learned that too.
As far as I'm concerned it's just plastic, she's been called out on it and got defensive and that's punishment enough. And that's also enough from me :)
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Have you emailed to confront them at all?
I had considered it and held off until you mentioned it just now. So I did. Just musing on the nice price hike on esty. It predictably stoked a fire, lol!
I've had an email fired back, now informing me that it was her spouse who listed it for her... that it was supposed to be $140, not $40, that she apologised like any normal person would... people make mistakes so get over it... And thanks very much for the neg feedback (she was clearly not very happy about that!).
And that she's now posted on esty because she wanted to 'try it out'.
I'm not going to reply - it's not worth it and I've had my dig. If she'd bothered to explain this possibly legit reason in the first place then she might not have got the neg from me. But she didn't... and giving me no context has simply shot her in the foot whether she's been truthful or not and I'm not backtracking.
She also said she'd learned her lesson not to let anyone do anything for her. Well - good on you lady. I can't be bothered trying to decide whether you're telling porkies or not and now I really don't care. Yep... we all make mistakes. We all learn from them but those with any integrity also honour them or in the very least are a little more honest about it from the beginning. Hope she's learned that too.
As far as I'm concerned it's just plastic, she's been called out on it and got defensive and that's punishment enough. And that's also enough from me :)
Good on you, Marlin, for finding the humor in it and taking the high road and not responding again. She may be playing the blame game but it's her own fault as you said for placing the blame on someone else for doing her a favor. Some people will never take responsibility for their own actions. Here's hoping you'll find an even better bargain from an honorable seller.
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Good on you, Marlin, for finding the humor in it and taking the high road and not responding again. She may be playing the blame game but it's her own fault as you said for placing the blame on someone else for doing her a favor. Some people will never take responsibility for their own actions. Here's hoping you'll find an even better bargain from an honorable seller.
Thank you, bluerose :hug:
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It's a pity that there are people like that out there Marlin and that you had to deal with one of them. You have a great attitude about it however!
I personally don't believe her. She could have offered you that reasonable explanation in the beginning but didn't; so it is more probably a plausible excuse that she has thought up in the mean time. And the fact that she has listed the seaponies for sale on another forum is, for me, further proof that she is well aware that she should have honoured her agreement with you but didn't want to be called out on it by eBay. Because there is nothing much that eBay can do about it in this instance. Sneaky.
I agree with bluerose9978 - you deserve a better bargain from a trustworthy seller! And I think you are right: Karma is waiting in the wings...
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Thanks, NightgliderSA :)
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Ooooh that is really nasty! :angry:
But that was to be expected after the shady cancelation. I can feel it as if it happened to me. I am so mad! :enraged:
I would still report it to Ebay and give them the link. Also to Etsy, just in case.
I am pretty sure no one will buy it, as many people know about this now.
Should we send him/her a bunch of angry messages? Maybe he will remove the auction as a whole out of shame?
PS: As if those few combs and ribbons suddenly are worth tons to make the price sky rocket???!!!
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Should we send him/her a bunch of angry messages? Maybe he will remove the auction as a whole out of shame?
Lol - thanks, Pierlala for your support - and enthusiasm!
I know it may seem tempting, and whilst I appreciate the sentiment of raising pitchforks in protest I think it is perhaps not the wisest action :) It might just inflame things unnecessarily now and as you say, plenty of people will be aware of the situation now so the chances of that lot being bought, especially at that price, is slim.
For want of a better word, throwing insults at the seller in that manner at its core is bullying, which I don't wish to support or encourage. I know I was screwed over with that sale, but what is done is done and I've peacefully moved on :) One way of looking at it is that now that people are aware of what happened, it's unlikely she'll get a sale and that's kind of a comeuppance in itself. Thank you though, for your support on what happened to me - it is appreciated!
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Should we send him/her a bunch of angry messages? Maybe he will remove the auction as a whole out of shame?
Lol - thanks, Pierlala for your support - and enthusiasm!
I know it may seem tempting, and whilst I appreciate the sentiment of raising pitchforks in protest I think it is perhaps not the wisest action :) It might just inflame things unnecessarily now and as you say, plenty of people will be aware of the situation now so the chances of that lot being bought, especially at that price, is slim.
For want of a better word, throwing insults at the seller in that manner at its core is bullying, which I don't wish to support or encourage. I know I was screwed over with that sale, but what is done is done and I've peacefully moved on :) One way of looking at it is that now that people are aware of what happened, it's unlikely she'll get a sale and that's kind of a comeuppance in itself. Thank you though, for your support on what happened to me - it is appreciated!
I totally agree with you on this Marlin.
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Should we send him/her a bunch of angry messages? Maybe he will remove the auction as a whole out of shame?
Lol - thanks, Pierlala for your support - and enthusiasm!
I know it may seem tempting, and whilst I appreciate the sentiment of raising pitchforks in protest I think it is perhaps not the wisest action :) It might just inflame things unnecessarily now and as you say, plenty of people will be aware of the situation now so the chances of that lot being bought, especially at that price, is slim.
For want of a better word, throwing insults at the seller in that manner at its core is bullying, which I don't wish to support or encourage. I know I was screwed over with that sale, but what is done is done and I've peacefully moved on :) One way of looking at it is that now that people are aware of what happened, it's unlikely she'll get a sale and that's kind of a comeuppance in itself. Thank you though, for your support on what happened to me - it is appreciated!
Lol, I didn't mean to curse her out and use swear words. But more like put her in her place and let her know it's a really sly thing to do.
But it was written in the heat of the moment. :)
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I know, and understand :) Believe me when I say that at the time of the cancellation (when I'd been given no further excuse or reason other than "I want to include accessories") I wanted to say a lot more than I did. I was pretty angry at the time. And then to find out she'd listed on esty at thrice the price.... But it wouldn't have been very constructive and I have found over the years it's best to sit back and settle a bit before firing things out in the heat of the moment. I still don't think any of that excuses how she handled it (even if she is being truthful) but I try (and it's not always easy!) to be philosophical about these things :)
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It's a pity that there are people like that out there Marlin and that you had to deal with one of them. You have a great attitude about it however!
I personally don't believe her. She could have offered you that reasonable explanation in the beginning but didn't; so it is more probably a plausible excuse that she has thought up in the mean time. And the fact that she has listed the seaponies for sale on another forum is, for me, further proof that she is well aware that she should have honoured her agreement with you but didn't want to be called out on it by eBay. Because there is nothing much that eBay can do about it in this instance. Sneaky.
Exactly this. If that were the reason then the first thing that would have happened would have been a whoops, sorry, made a mistake on the BIN price email at the time of cancellation. I think a wrong price is technically "error in the listing" and not "out of stock" so that's fishy to begin with. Also they asked you for information etc before cancelling so that suggests some kind butter-in send a PM to them telling them that it was worth more than they listed it for (why do people do that? Sellers should do their own research, and it never ends well). And relisting it on another site indicates them trying to hide the relist, rather than just relisting it on ebay with the higher price.
If they were telling the truth they would have acted entirely differently. They didn't know the value, someone told them, everything since then has been an attempt to cover up what is in fact blatant greed. I find the convenient "other person to blame" excuse has been well worn over the years, too.
But I am glad you have made peace with it and moved on. And as you say, it is known about here now, where her potential buyers lurk.
Also I think that a lot of these sellers don't realise we talk to each other about stuff like this. Sure, we're not the whole of the potential bidding market, but if a large proportion of potential buyers are put off by a flaky seller's tactics then the chances of sales now or in the future diminish.
I often think such sellers should be pointed in the direction of discussions like this, just to understand how much money they potentially lose by trying to be greedy. I also think they think we're all such gullible folk that we'll just throw money at anything pony-shaped. Reality is most of us won't, and we like our sellers to be trustworthy, honest and reliable. I'd much rather have an honest seller who makes a mistake but fixes it than one who lies and tries to cover their tracks. I recently had a GSP lot where one half didn't get sent and another when the seller accidentally sent the box to the wrong person. In both cases the sellers worked hard to rectify the issues. They were honest and upfront about them and in both cases the ponies did get to me, even though they were a bit delayed.
I think most of us can deal with sellers making genuine mistakes, so long as they are honest.