The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Aednatia on April 15, 2013, 01:31:36 PM
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wow.. so I left positive feedback for someone.. I normally never do the star review.. well I did star review on this seller cause I didn't feel they needed all 5 so I gave 4, I was unaware they can tell how many star I leave for them.. and seller insults me on my feed back and says I was insulting and then blocked me, left feed back twice before I could reply. I explained my situation that there was only 4 pictures available to view and of course magically there is now 8 (I know how the little scroll box works it wasn't there no empty spaces nothing).. The seller makes it sound like people don't properly look at pictures which makes me think has happened before, that people 'can't see' the picture.. maybe ebay has issues with seller uploads??
Is it possible for seller to upload photos after a sell??
I did not hurt the seller score in anyway that is noticeable by other.
I just really need to vent cause I was not mean and seller used all caps.. It hurts to get shouted at.
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I did not know that the seller can see what you leave them? I have never been able to do that all of these years I have been selling. And for them to get all up tight over something like that!!!! WOW! I would not want to meet them in person in real life. I am sorry to hear that you had to deal with a person like that.
I am not sure if they were able to add more, I would not think so, but then I could be wrong to.
Oh and one other thing about the pictures, it does only show four. You have to look on the right side to see if there is an arrow. I have found that out a few times when I was looking at something.
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Avena is right, you have to look for the arrow because you cannot upload photo's to the listing after it has ended.
As far as stars, well yes there is a way to tell but you would have to run a report everyday to actually know who left it. So they may have done that because otherwise DSR's are not visible to us. The thing is ebay acts like a 4 does not hurt your rating when in fact it most certainly does. I am not saying you should have left a 5 but anything less is considered unsatisfactory according to ebay. But if you wish you can report that feedback to ebay because you are not allowed to call someone out on the stars they leave or leave a false positive.
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Sellers cannot leave negative feedback of comments on your account so if they try to do so you will be able to remove it as a false positive review. If they are abusive towards you, you can report them for inappropriate conduct. If they are just responding to your feedback, there isn't much you can do.
I do think it's important to note that 4 stars actually does negatively affect a sellers ratings. Ebay considers 4 stars to be a bad score for a seller.
If the service they offered you was bad, I think it's totally appropriate that you left them unsatisfactory marks. But if the mistake was yours I can see why they are perturbed.
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*pony hugs* So sorry they took it so harshly but ponylady has a great summary of how Ebay feels buyers should already know about the feedback process. :(
Yes, if they are a diligent seller and have updated daily reports, they can deduce which transaction affected their rating. But they are typically high-volume sellers.
I hope that the next time, an Ebay seller is kinder to you! :(
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A seller cannot modify a listing after it has ended.
What was the problem?
Did the seller ship in a resonable amount of time? If yes, then they deserved a 5.
How was their communication? If they responded quickly and politely, they deserved a 5
Was the shipping and handling charges resonable? If yes, then a 5
Item correctly described? This is where it sounds like the problem was. If there were not pictures shown, you should have contacted the seller and ask question. Did you contact seller about the problem before leaving feedback?
Yes, anything less than 5 hurts the seller.
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I was able to screen shot of the fact that not all the pictuerre were available. There were no arrows, nothing. So I am pleased. It is not the same 4 pics that i saw but it will show her that i did not have access to these other photos.
Is there a away to change my feed back I left to state the error appeared to eBay side? Or contact eBay?
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I'm sorry, but maybe I'm missing something here. This whole issue is about only being able to see 4 pictures? I don't understand why you would be so upset about that. I have to tell you, if I were the seller, I'd be miffed too about the feedback you left. Not every seller is going to take a ton of pictures of the item, unless they are asked for specifics. It wasn't an issue when you bid on the item, was it?
Was the item you bought as the seller described? Did they charge a reasonable amount for shipping? Did they send it out in a timely manner? If yes to all of these, then the seller deserved 5 stars.
It stinks getting yelled at by anyone. I'd chalk this up to a learning experience and call it a day.
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I'm sorry you had to deal with a rude seller :hug: Regardless of who made a mistake, and how 4 stars can effect the seller, yelling /being rude to customers is *not* the way to resolve it :( if they left you a false positive then please get ebay to remove it!
The seller could easily have contacted you first and asked if anything was amiss, if they could help improve the transaction in any way.
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I was 'miffed' because the pictures(4) that I could see did not show the highlighter on the face.. Which is the worst mark. It did not mention where the marks were in the description, so I was relying on the photos. And yes seeing that one pictures or reading that it was on the face- I would not have bid on the item.
Iwasn't even 'miffed' until she yelled at me in the reply and then in the feedback. (I am assume everyone is looking at my feedback at this point? She used all caps and said I lied and said I insulted to her) I was also unaware that one 4 star mark for the description (still marked as reasonable) was a crime over a 5 star. I have included below what I am now able to see which is 5 picture, one more then before but 3 completely new ones to me (still not the 6th picture with the face mark). I have also looked at this item on 3 different computers (my work comp was one which isn't allowed) and they did show all 8 photos.
visitors can't see pics , please register or login
normally if there is more then 6 pictures the little arrows or a scroll bar pops up to the right of the little picture menu row. It has always been 6 pictures in the first row and then 7 continued on will be after the scroll or arrows.
I do not normally fill out this star rating, I was under the impression that it was optional.. am I unintentionally leaving bad scores for people by not filling it out?
There is only one person that I will not buy from again and that was someone that failed to mention a hair cut. I even gave her a positive because I'm afraid of this kind of reaction.
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Ok, this makes more sense then. You didn't say that in your initial post. Yeah, I'd be really upset about her condition if the seller didn't mention it in their listing. Did you contact her after you received the pony? I'd ask for a refund!
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I am assuming this is the listing.
http://www.ebay.com/itm/VTG-MY-LITTLE-PONY-NEWBORN-PONIES-BABY-DANGLES-USED-CLEAN-1980s-/390570108118?nma=true&si=ODzikMTXrfIb4vJ6nyFqLNmHprY%253D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557
She does mention highlighter marks in the description but says they are here and there, not really specifying where they are. She was probably more or less relying on that photo(number 6) to show exactly where they were. Also it seems she types all her feedback in cap letters. :huh:
I am not sayng I would not be angry that she called you out on the star rating. But it seems to me she provided a description of the issues and plenty of pictures. I would probably just chalk it up at this point.
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To answer your question no not filling it out isn't the same as leaving zero stars. So by abstaining you are not damaging your sellers, we just want you to know for future reference if you like a seller leave 5 or don't fill it out because otherwise you might unintentionally damage someone you have no problem with.
I can see all the pictures on my computer and the damage is clearly visible. So I think you may have to just call this one computer/browser error. I know I can't scroll if I use my ipad or phone sometimes. I don't think this seller was trying to mislead you.
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Yes that was the listing (wasn't sure it was safe to post cause I didn't want to bad talk any one here).. I didn't ask for a refund because she did mention the flaws and the fact that not all the pictures loaded was not her fault. And I did read and I told her I read, my feedback I left said I read it, so for her to say I can't read kinda irked me. She did use caps in her response to me couple time and never once suggested a browser error just flat out told me I was wrong and lying. I really hope this helps her in the future that other might not see all pictures and maybe she could list how many pictures there are in the description so people who don't see that many will know and can ask.
I also now have a pony to practice sun bathing and peroxide on but I will likely lose the blush :(
I might bid on another Dangles later as I needed two for a friend having unknown gender babies so I was going to re-hair them yellow and repaint part of the symbols so there pink as well.
Although this issue of pictures not loading is so far a one time thing for me. I think unless the item is going to end immediately I will try other computes on all future buys. I didn't not use an Ipad just a regular desktop and google chrome
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Well, at least you gave this poor pony a home:). I think we've all learned from your situation. I think you should keep everyone posted on your restoration!
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Okay, so I'm confused ... leaving a seller a 4 instead of 5-star rating hurts their ranking, even if you give them positive feedback? So what's the point of having five stars? Why not just have the option of one star and leave either a one or a zero?
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How detailed seller ratings are calculated
The detailed seller rating system is based on a 1- to 5-star scale. 5 stars is the highest rating, and 1 star is the lowest. Detailed seller ratings don't affect a seller's overall Feedback score, but we take these ratings into account when we evaluate sellers to see if they're eligible for discounts and other benefits.
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The star rating is used to do all sorts of hidden things on ebay. The ones that I know of include search rankings, which means that sellers with less than perfect star ratings can get their listings bumped down the list in searches, making it less likely to get any bids. I'm pretty sure sellers with either too few recent feedbacks or a less than perfect star rating can be subject to the 21+ day hold for Paypal funds. The star ratings are also used to determine the Powerseller(I think they still call it that) status which gives significant discounts and benefits to those people who are considered Powersellers.
Big sellers can absorb the odd less than perfect ranking, but the threshold is VERY high, so even one bad star rating can cripple a small time seller's account. I'm guessing that the seller in question was a small seller since she/he could figure out who gave the bad star rating. It probably hit their account hard enough to be noticed, and most likely bumped it out of the "perfect seller" circle on ebay which is why there was such a quick reaction. She/he probably got a notice of what happened, or logged into the account and saw some new problems pop up. That may have been the case, but the seller still should not have reacted as she/he did. It was completely unprofessional. Though if she/he did a decent job and suddenly has to wait a month for payments to clear from now on, it's a bit more understandable. If the seller isn't very active, it can take a few months for the effects of a bad star rating to go away.
I think the real problem is that ebay doesn't give buyers the real facts about the star ratings, and they set the bar way too high. The highest score is a 5, but that's also the only score they don't penalize the seller for getting. Giving the highest score for most things usually means you think you got exceptional service. On ebay you really should be giving it out to any seller who gets you your item in a reasonable time without doing something completely unacceptable. The *only* time I give out less than perfect scores is when the seller has done something pretty bad, and has refused to work with me to fix it. Massive shipping overcharges, held a package for weeks before shipping and lied about it, that kind of thing. Even then I give the seller a chance to fix things, if they can.
The whole star thing is just another policy that favors the larger seller over the smaller one. Ebay's been trying to squeeze out the small time garage sale sellers in favor of the big professional sellers for a while now. The thresholds are set so that big sellers can take a few bad ratings from buyers, but if a large seller has a consistent problem, it'll eventually show in the star rating. Unfortunately sellers who aren't very active get hit really hard. If you only sell a few items a month, every little ding is a significant percentage of your star rating.