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Author Topic: Need help with shipping eBay item to Puerto Rico ~solved  (Read 2780 times)

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Offline Carrehz

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Need help with shipping eBay item to Puerto Rico ~solved
« on: November 04, 2023, 02:36:01 PM »
I sold an item on eBay tonight, I have international shipping set to eBay's Global Shipping Programme to save time etc - I don't get many international buyers anyway so it's not usually a problem. However today the buyer contacted me and explained they're from Puerto Rico and eBay won't let them pay for the item - it's saying shipping to their location isn't an option.

How can I proceed from here? I'm assuming the GSP doesn't ship to Puerto Rico (but then why did it let them bid on it? o.O) - I'm happy to send it via normal international post (assuming the buyer is up for it of course - I'd need to get a postage quote) but I'm not sure how to change the listing to reflect that/send them an updated invoice with the postage included/etc. :x Help!
« Last Edit: November 10, 2023, 08:11:42 AM by Carrehz »
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Offline tailrustedtealeaf

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Re: Need help with shipping eBay item to Puerto Rico
« Reply #1 on: November 04, 2023, 02:58:29 PM »
Likely relevant thread: https://community.ebay.com/t5/Ask-a-Mentor/Shipping-to-Porto-Rico-amp-eBay-Global-Shipping-Quotes/td-p/32132474

I'd imagine you'd have to make a new listing with the proper international shipping and have them purchase it.
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Offline Carrehz

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Re: Need help with shipping eBay item to Puerto Rico
« Reply #2 on: November 04, 2023, 06:52:03 PM »
That thread was posted by a US seller though, so GSP wouldn't apply for them in this case anyway - I can't find anything saying if GSP doesn't ship to Puerto Rico or what. :x

edit: Well, I gave them a shipping quote and made a new listing, but they ended up backing out since they didn't realize they'd have to pay import tax too (they were very nice/apologetic about the whole thing though). Ah well! Thanks for the help anyway Tailrust :)
« Last Edit: November 05, 2023, 03:38:10 PM by Carrehz »
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