Retrodolls' manufacturer is not the same as ours. Our manufacturer is the one who supplies Hasbro and Mattel, and Dollyhair has an exclusivity agreement with them as far as retail sales go.

I'm sorry if I haven't been as accessible as I'd like to be... single mother, two kids (ages 6 and 20 months), sometimes life throws curve balls at you and you barely have time to breathe. Other times, life goes more smoothly and you have time to get to everything that needs your attention. These past couple of weeks have been particularly stressful and busy. Doing my best to lessen the load. And my baby daughter wasn't allowing me to get anything done, so I had to scramble while she took her naps. But lately, as she's a bit older now, she's allowing me to do more.

We'll have envy arriving tomorrow, along with a bunch of other colors! Huge shipment is coming. I'll be editing the site tonight, and then tomorrow, we have a lot of unpacking to do. After that, the new colors will be available for ordering! My goal is for that to happen tomorrow afternoon. Sorry it'S been out for so long, and thank you for being so patient. It's a matter of available space - often, we just need to wait until there's less of certain other colors that we have a lot of, and then there's space for more. Manufacturers have huge minimum order requirements, so we're literally floor-to-ceiling with doll hair

I just read everyone's replies and I want to thank you all and let you know what your comments mean to me. I feel that I have really raised the bar on shipping times and customer service, and I'm so glad that you guys are happy with the positive changes that I've made to Dollyhair

Tina

Yes, too late to submit a name, but thanks anyway! We ddid the name suggestions in an earlier thread. I'm so happy that my two favorite names are coming in in 1st and 2nd place so far!

YAY! Thank you to everyone who parrticipated! I REALLY LOVE two of the names, in particular! I'm off to start the poll thread now

Tina

Ok since I cant order from Dolly hair because 2Checkout demands credit card info, which I dont got because I dont have credit cards and My little customs are out of the colors I need...I have to ask here for help.

I need full bags of:

Tea Rose
Bobby Blue
Electric Banana
Butter Cookie
and Dusty Rose

I cant really trade but I do have money so I can pay directly!
I hope someone can help.

I'm sorry you encountered problems, but no, 2Checkout doesn't demand credit card info. Dollyhair offers two payment choices (well, actually three if you count the mail-in check/money order option). The two payment choices are "secure credit card" and "paypal and credit card alternatives via 2Checkout."

Originally, "secure credit card" was the only credit card option on Dollyhair. But when I learned how many people preferred to use Paypal, I implemented 2Checkout. 2Checkout allows people to pay with either a credit card or Paypal.

If you have problems during 2Checkout's process, you can always call them, and they'll walk you through everything. Their number is 1.877.294.0273 for US callers, +44 (0) 808 234 0487 for UK callers, and 1.614.921.2450 for other international callers.

Quote from: Dollyhair on July 09, 2013, 12:17:42 PM

While I realize that it is very tangled (and much more tangled than our random hanks commonly are)

The random hanks are commenly tangled? Really? That's terrible. You should say that somewhere on this site.

quote]

NO. the random hanks are not commonly tangled. I said that the hank that Littlekirara received is much more tangled than the random hanks commonly are. They are commonly NOT tangled at all. Once in a while, there will be a small tangle here and there.

After doing a cursory reading of all of the posts that have vome in since my reply, I do agree with the majority of the statements that I've read. I apologize to Littlekiara, and I understand why everyone is saying that the hank is unuseable.

Like I said, it looked much more useable to me before it was put in the plastic baggie. I really believe that many of you are perceiving the hair to be much more tangled than it really is, due to it having been scrunched up in the bag.

Once again, it is a RARITY for me to send random hanks that are this tangled. What happened was that I was spinning a spool of golden goddess, and the hair started coming off the spool incorrectly - too many strands were coming off at once. Rather than throw away all of this hair that was, in my opinion, useable to at least a certain extent, I put large amounts of it in the random bags, knowing that some of it would be unsalvageable, but that some of it would be.

As far as the website mentioning that the random hanks could possibly be slightly tangled, I stand corrected. I could have sworn that I'd mentioned that customers may end up with a slight tangle here and there. But you're right - it's nowhere on the page of the site that sells the random hanks. I apologize.

HONESTLY, if one of them does have a slight tangle here or there, it's really so minor that it's not even worth mentioning.

if Littlekirara received six of these tangled golden goddess hanks, then I have to assume that she ordered at least ten random hanks, since you can only order them in groups of five. So she was sent six golden goddess hanks and four hanks in other colors. Miraja says that she got six hanks of the same color, and that doesn't sound random. Well, the colors that people receive are random. It's a matter of what we have in the secondhand bin, and on the day that we shipped Littlekirara's order, that's what was in the bin.

I'll replace all six hanks for Littlekiara. I really feel like this whole thing has been blown out of proportion. But unfortunately, these days, blowout situations have become much more common on the Arena than they once were. I really think that this could have been handled privately. Bottom line, this is a rare situation and I am willing to replace the hair because I want Littlekiara to be happy with her purchase. Does this topic really need to be discussed any further?

I find it suspicious that the recent "half the nylon hank won't dye because it isn't nylon" thread was waved away by Tina. I can't possibly be the only person thinking that was awfully shady. She said she didn't want to raise prices. She also expressed not wanting to give the same amount of nylon for the current price (hence the lesser hanks). But nah. It's a manufacturing error

I don't understand what's suspicious, and I don't understand what you mean by saying "waved away by Tina." I addressed everything in a previous thread, and I also told customers to contact me if they received any undyeable "virgin snow" hair, and that I would replace it at no charge. What more could I have done? What is shady about the fact that my manufacturer accidentally slipped in a polypropylene spool with my box of "virgin snow" hair? I doubt it was intentional on the part of the manufacturer, and I guess I should have tested it to make sure that it was, indeed, nylon, but after all of these years, why would I even have any reason to doubt the manufacturer? It was just an error, and due to the color, I'm sure it was a pretty easy error to make.

So what is shady? Me not wanting to raise prices? Me "not wanting to give the same amount of nylon for the current price (hence the lesser hanks)?" I don't even know what you're talking about there. The hanks were SUPPOSED to weigh 11 grams. Once I found out that my assistant had been sending people hanks that weighed, on average, 16 grams, I then raised the weight of the hanks to 16 grams without raising prices. So really, I'm totally confused by your statements. Are you implying that I intentionally sent customerss polyprropylene hair instead of nylon hair? Are you inferring that the manufacturer's price for polypropylene is lower than the price for nylon? It is, but the difference in cost is so miniscule that it wouldn't even make a difference. So if you're implying that even though I didn't have any white polypropylene in stock, I placed an order for it so that I could secretly replace your normal coffee with Folger's Crystals, then you're totally wrong. Totally.

Post Merge: June 03, 2013, 12:43:35 PM

 
[/quote]

..Isn't it a bit unfair to charge customer for *your* fees? Merchant fees are your responsibility to pay, not your customers, and by tacking on that fee, you've pretty much just increased your prices backhandedly.

I've never ever had a processing fee from anyone I've bought from that couldn't take paypal.

Let me quote myself: "As far as the processing fee that is applied on all Dollyhair orders, it's imposed by my merchant accounts. I wish there was something that could be done about it, but there isn't."

I'm telling you that it's not imposed by me, and that there's nothing that I can do about it. So I don't understand why you would assume that I'm charging customers for my fees. It's the merchant's fees; not mine.