I've been faced with a very strange transaction and not a pony one or in ebay. Still I'll seek advice here and see what you guys think. Every once in a while I throw model horses up for sale on a model horse selling site. Typically they are beat up and better suited for customization, so I sell them low to help clean out my shelf space and make room.
I had an add up for a while that didn't sell except one horse. When he did sell separately I made a note in my add he was no longer available, and I changed my add to say I had eight models for sale in the title instead of nine. I went as far as listing in te add all the models that came in the lot and specifically stated he was not included.
I was contacted by an international buyer that used a translator. Her English was rough because of it, but I got the idea. She made it sound like she had a place in the U.S. Where her boxes were sent and picked up, so I agreed to the transaction because it wouldn't be going international. She paid, I packed them up nd mailed them off.
I had not heard a word till last night. She emailed me and her English was still hard to understand, but she basically told me off saying I wa trying to trick her and sell horses to other people among other nasty things. It took me a while to understand what was upsetting her since I couldn't read it. From what I understood she thought the horse would be in the box with the others. I tried to explain the add said he wasn't and even stated it only has the eight horses and not him. She just continued to bite my head off. I'm at a loss on what to do with her. It want an Ebay purchase , and I wasn't tricking her saying I had things for sale that were not. It in my mind would be like posting a group of ponies here and after ones were sold saying those were no longer available.
Her box arrived on the fifth of May. I don't think I should have to do anything at this point after almost two months since this transaction happened. Like I said I know her English is limited, and I feel she really jus misunderstood, but now se is convinced I'm lying. I hate to be a jerk but after two months I don't think I should hVe to deal with this. I've also already spent the money (since it's been two months without a word), and I'm kind of broke right now. I don't have the money to refund, and I don't think I should have to do it.
It bugs me since anyone that has bought from me should be able to say I'm not bad to deal with. I'm not saying I don't make mistakes because I can think of a few, but I've always fixed them. I dunno in this situation.
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