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That's absolutely awful Zora But it does not surprise me.I honestly wish they would go back to the old feedback system, it was fair for everyone. The stars are unfair in so many ways. Ebay expects to much out of their small time sellers which are who made them who they are today. I think they forget that. I know I personally can't work any harder physically and emotionally on my ebay sales. And the only way to satisfy ebay buyers these days is to offer free shipping or basically give your items away. If I wanted to do that I would have a garage sale. But in that being said, in my opinion the real problem lies with uneducated buyers. If I have said it once I will say it again they need a 101 to buying guide on there that you have to take a test before they let you loose on their site.Like...1. Did you read the description?2. Did you ask questions before hitting the bid/buy button?3. Did you look at the shipping cost?4. After looking at the shipping cost, did you still hit the bid or buy?5. Have you checked recent shipping increases to your country?Sorry I could go on and on but I will stop. Again I am sorry Zora that you became victim to their unfair system