The MLP Arena
TCB => Trader & Shipping Support => Topic started by: ClosetAvalanche on January 15, 2016, 02:06:52 PM
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I sold: http://www.ebay.com/itm/121842225459?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649
all flaws were pictured and described. buyer states they gave it away as a gift, but that the recipient feels she paid too much and wanted to return. As they gave it away i have no idea whats happened to it since leaving her hands. Ebay ruled in her favor but i'm on the phone with them for appeal. I don't feel i should have to pay for return shipping.
"Hi, I purchased this item based on your description as Very clean with a few spots and discoloration. This was a Christmas gift to my daughter, Debra [name removed], a collector of MLP s. She is dissatisfied with the pony and feels I spent way to much for a pony in her condition. There are many spots, discoloration of the ears and feet, and even small knicks on one foot. I would like to return the pony if I may. Sincerely, Barbara [name removed]"
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Usually when I give someone a gift u don't tell them what pay for it... I hope you are able to appeal that. A 3rd party's opinion shouldn't have any bearing on your sale.
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That name sounds familiar. I'm pretty sure that her daughter is an Arena member, and I think she is the one who wrote the book on Nirvanas. Don't know if this will have any bearing on whether you accept the return or not. I do agree that it seems strange to tell someone what you spent on a gift, but maybe her daughter asked because she was dissatisfied with the condition.
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I was thinking the name sounds familiar, too. I also think the daughter is an Arena member.
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I sold: http://www.ebay.com/itm/121842225459?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649
all flaws were pictured and described. buyer states they gave it away as a gift, but that the recipient feels she paid too much and wanted to return. As they gave it away i have no idea whats happened to it since leaving her hands. Ebay ruled in her favor but i'm on the phone with them for appeal. I don't feel i should have to pay for return shipping.
"Hi, I purchased this item based on your description as Very clean with a few spots and discoloration. This was a Christmas gift to my daughter, Debra [name removed], a collector of MLP s. She is dissatisfied with the pony and feels I spent way to much for a pony in her condition. There are many spots, discoloration of the ears and feet, and even small knicks on one foot. I would like to return the pony if I may. Sincerely, Barbara [name removed]"
Well I don't care if her daughter is the God of Pony. Her mom bought the pony, and it is totally unfair of the mom to ask you for a refund because her daughter told her that she overpaid. That's ridiculous. The lady knew exactly what she was buying, presumably the flaws were visible in the auction- it is not your fault that she paid more than her DAUGHTER thinks that she should have ? She isn't saying that the flaws were hidden right? Just that she feels like she didn't get a good value???? WTH
I do not think you should have to pay return shipping, and I think it is shameful of her to demand that you do so.
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The daughter is definitely a well-known member here.
Personally I think that sort of behavior is shameful. CA, there is no way ebay should have sided with this buyer. This is a clear cut case of buyer's remorse. As said above, a third party's opinion should have no bearing on your sale. The buyer is the one you made the contract with and when she bought the pony she obviously bought it in the condition stated and obviously felt the price was acceptable. Shameful.
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Wow that is extremely tasteless of the buyer to negotiate a refund in this way!
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:huh: you can see in the auction pictures the knicks on the feet and the damage to the eye. Nirvana ponies are often flawed , as her daughter will know, but even her mom would know that this was not a pony in perfect condition from checking the pics, and seeing the listing, and presumably she felt it was ok to send as a gift initially because she gave it to her daughter as a gift after she had received it from you. The mom bought the pony as a gift in the condition it was in and from the listing I can see that you even accepted a best offer price on it.
CA, there is no way ebay should have sided with this buyer. This is a clear cut case of buyer's remorse. As said above, a third party's opinion should have no bearing on your sale. The buyer is the one you made the contract with and when she bought the pony she obviously bought it in the condition stated and obviously felt the price was acceptable.
I agree with this. While ebay allows buyers to return items for a number of reasons these days , it really isn't fair of them to make you accept this refund now -almost a month later -because after initially thinking she was paying a fair price and sending an offer that you accepted, also knowing that this pony was not perfect (you say about issues in the description but also you can see in the pics) the buyer now decided she overpaid since her daughter told her that she thinks so. You didn't sell the pony to her daughter.
I think you are right to talk to someone from ebay on the phone about this case. :awake:
Please let us know how it goes :hug:
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Total buyer's remorse. I hope you can get eBay to side with you, but they almost always side with the buyer these days, even when the buyer is blatantly wrong.
Thanks for posting this, I've added this bidder to my blocked bidder list.
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I will let Gypsy know this post is here. She's been in contact with me through this whole ordeal and needs to post pictures of what the pony really looks like. I gave her my opinion as to whether the photos accurately showed all the flaws, and I personally would've asked for a return. This is the reason the return was requested, not the price (although had a lower price reflected the condition of the pony, she would've been OK keeping it).
As far as her mom goes, she buys her daughter great pony gifts often, and asks for our collector opinions and advice often. She wanted to give her daughter a nice gift, but it arrived in a condition that was dissapointing. She asked her daughter if the condition was OK for the price she paid, worried that she may have been taken advantage of. I would've responded the same way, having compared auction pics and description with the pics she took when it arrives. I also wouldn't have wanted my mom to have overpaid had mine come to me with the same concerns.
I'm going to encourage her to post those pics. There were flaws not mentioned or photographed, and (in my opinion) the auction pics that do show other flaws understate the degree of damage due to the lighting. I think this is the real issue we all need to focus on.
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I don't think it is fair to call a scammer a member of this community that in all this years has proved how nice she is.
We could, at least, hear her reasons and her side of the story.
I am sure that both sides will work this out.
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How do we even know that's actually her daughter? Not just a name she found on a book? This sounds so wrong in many ways. Who treats a Christmas gift like that?! I really hope you win your appeal.
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I'm interested to see more photos of the pony. I don't think people should be allowed a pass just because they're well known in a community, but nobody is really asking for that here. Sometimes this kind of problem can arise just from poor photography or something like that. I hope it can be resolved where everyone is happy.
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Hey All,
I had this item on my Christmas list, I looked over the pictures and the description carefully and knew it wasn't perfect and was fine with the flaws shown and stated. I was excited it was in the US.
*edit to add* The pony arrived 12/28/15 to my Mom due to holiday mail, contact was made 1/1/16.
It was described as "in excellent condition for her age and origin! Very clean with a few spots and discoloration. Collector's quality!"
What Mom got was a pony dark brown discoloration all over body, even her ears are brown, multiple nicks in front left hoof, blue ink marks and smears all over back running into designs and pink marker marks, and large blue scribble under tail. Due to the angle of the pictures in the listing you can not see any of the marks or the nick in the foot and they weren't listed. I was very sad and asked collectors and a Mod for their opinions on the pony and for price checks before making a decision.
*edit* The picture of the ears is to show how dark the discoloration is, it was not just on her ears and hoof edges. You can see the faint discoloration in the listing on her body, it is actually much darker.
Mom asked to return the item due to the condition, she never asked for a partial refund or to keep the pony. The seller did offer a $15 refund eventually, but Mom wanted to return the pony for a full refund. The seller stopped responding and after a week Mom asked ebay to step in and they said Mom can send it back for a refund. My mom tried to reason with her and simply stated the facts.
This could have been cleared up quickly and easily without ebay. All mom wanted to do was buy me a pony Christmas, she isn't trying to scam anyone.
Deb
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[Removing for potentially inflammatory content - Loa]
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The brown ears are visible in the listing, but the feet definitely don't look as bad as the really do there. :(
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The brown ears are visible in the listing, but the feet definitely don't look as bad as the really do there. :(
I thought it was just shadowing on the eBay pictures when I first looked. It was only after the further information that I realised it was staining. I think it's clear only if you already know it's there. I'd also expect discolouration that bad to be specifically listed if it was stated as excellent condition.
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The brown ears are visible in the listing, but the feet definitely don't look as bad as the really do there. :(
I thought it was just shadowing on the eBay pictures when I first looked. It was only after the further information that I realised it was staining. I think it's clear only if you already know it's there. I'd also expect discolouration that bad to be specifically listed if it was stated as excellent condition.
I agree that it should've been listed. The staining on the back of the pony and by the tail definitely isn't visible in the listing photos, either.
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Only the ear marks were extremely obvious to me when looking at the pictures. The camera flash to me washed the other marks out to the point they look like extremely light and not as severe as the second set of photos. I'm not bashing photography because mine is awful, but I do think the listing should have explained about the mark ups.
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The fact that this was a Christmas gift bothers me. Otherwise I would be ok with getting into the details of the transaction. If someone got me a Nirvana Moonstone I would say thanks and that's it. I might upgrade it later for a better condition one and discuss spending limits going forward for that person if I suspected they spent too much. This is just what -I- would do.
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What happened to not posting real names on the Arena?
Post Merge: January 17, 2016, 10:34:32 AM
The fact that this was a Christmas gift bothers me. Otherwise I would be ok with getting into the details of the transaction. If someone got me a Nirvana Moonstone I would say thanks and that's it. I might upgrade it later for a better condition one and discuss spending limits going forward for that person if I suspected they spent too much. This is just what -I- would do.
Sounds to me like this was an arranged gift with the daughter checking out the auction first to make sure everything was ok.
We do that in this household too.
The pony is not as described. It got a bit more complicated by the way it was reported, but bottom line is the description wasn't accurate.
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I agree with Sebby.
I don't think this was described accurately. You have to be fair to all potential buyers - those who may be as completely nub like, and those who are experienced. I've learnt this the hard way.
As for it being a gift, I don't think that matters. However, I think the complaint could have been worded differently.
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It would depend on who was giving me the gift, if they didn't know any better and I thought I'd be happy, I might let it slide. But her mom is experienced in pony buying and felt the transaction wasn't right. As a collector, I wouldn't want to give a less-than-what-they-asked-for gift to another collector. On the other side of it, I personally would never want a loved one to feel like they got a raw deal on my behalf; I would stand up for them and encourage the seller to make it right. Maybe I'm just protective that way.
Two more points I want to make:
1. It shouldn't matter WHY the item was bought (gift or no), you should always be free to hold a seller accountable if the listing doesn't match up to reality.
2. This is not a scamming case. The buyer gets nothing out of this deal, except time lost and disappointment. She gave the opportunity to make it right, and when communication stopped, she went through the right channels to send the item back. The seller gets the pony back is only out return shipping. If that's scamming, then I'm guilty of it too! Let's not use that term lightly please.
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To me it seems that ebay photos the pony looks almost perfect. Only flaws I can see is the brown ears, the eyes, something light brown on the hoof, one cancer spot(?) on the non display side (right side), nick on horn and small one on the hoof. And the descipriton is: Peruvian Moonstone is in excellent condition for her age and origin! Very clean with a few spots and discoloration. Hair is good-some frizz at the tip of tail. Uncut as far as I can tell. Paint is good on symbols and eyes with a few scratches. Please view the pictures. T
hat desciprion/photos doesn't (in my opinion) tell that the pony got that much of marks on her back as the later pics show.. The ebay pics doesn't even show her back where the big marks are. And those second photos do not look good to me that you could say pony to be excellent condition.. Then again what some one think is excellent conditon is someones bait condition...
If buyer/seller doesn't communicate it is the right for a person to open a case in ebay and try to solve it. I think in this case there was poor description of ponys real condition.
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Well, if the buyer is seeking a refund because the damage was more extensive than the auction showed, than that is much more understandable and reasonable than deciding that she paid too much.
And the photos do appear to show more extensive damage than what is pictured on the auction.
I don't think the seller intentionally did not picture flaws, but the recent photos do show worse flaws than the auction, especially on teh back. The brown mark on the right ear is so odd- it actually looks to have grown since the original picture in the auction, doesn't it??? (Auction shows brown in the middle, now brown goes all the way to the end?) I wonder if the other marks grew as well? I don't think I've seen that before except sometimes with oxi.
Looks like an honest mistake. I hope the parties can work it out.
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Perhaps they've tried to clean the marks and it's only succeeded in bringing them out worse? Just a thought.
Jules x
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I don't know... sometimes you overpay and sometimes you underpay for stuff on Ebay. That's just how it goes... was there another active bidder right under her bid amount in the auction? Or did she just message you with "Or Best Offer" with some amount? if so, that's what she offered to pay...so that's what it's worth, plus shipping. I'm not going to take back something to a store and demand a refund because a new model came out and the old version is now 25% cheaper than what it used to sell for like 6 months ago. That's part of inflation and economics.
Different lighting conditions and cleaning could have made a big difference in the photos between buyer and seller though, as far as agreeing on the condition!
Name-dropping the recipient of this gift, and trying to gain sympathy of the awkward fact that Mom spent a bit more on the gift than she *could* have....ummmmm no that is not okay. Just explain the concerns about condition politely, and return the pony. Or agree oops, this time you overpaid by a little bit and next time try to get _____ for less, privately amongst your family.- There is no need to take up an attitude that the recipient of the gift "knows more" about MLP than the seller. Not all sellers on Ebay are collectors but I imagine a fairly large percentage of them would admit to keeping their personal favorites on a shelf somewhere.... ;)
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Well, if the buyer is seeking a refund because the damage was more extensive than the auction showed, than that is much more understandable and reasonable than deciding that she paid too much.
I agree with this ^^ :nod: .
I could see the flaws TBH and the stains on the ears and feet as well as the eyes- but yes the lighting is not showing them as well in the auction pics as on the other set of pics from the buyer - and it would have been helpful to have a pic of the back of the pony in the auction too, which is not there... but also it depends on your computer/screen how bad the flaws look. If I tilt my screen one way they look less, if I tilt it the other or adjust the brightness , they look worse.
I think this could have been solved more easily and amicably had the buyer just politely asked for a refund based on the flaws seeming worse than she expected, rather than bringing money and her daughters name and opinion into it, which made things more awkward and upset the seller - which was when things really went down hill and why the seller started a thread in here :awake: The buyer is not a scammer though.
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While I never have anyone buy Nirvanas for me for just this reason, I think the best resolution in this case would be a return/refund. Since the case is thru eBay she may get her sellers fees back (right?) Just saying this since the buyer already refused a partial refund and the description did say something like "excellent" and the ink marks couldn't be seen. It's a lesson. Some buyers might be like "hmm maybe I can fade that" and some would find the ink totally unacceptable. The seller put in 5 pix tho. I feel like she did make an effort. I hope this works out.
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This is why I didn't want to go through Ebay! They told the buyer to send it to my old address. So now I am out the pony and the money. Lesson learned. Buyers don't actually read and look at pictures.
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Oh wow. Could you send a letter (or call, if you know the number) to your old place and ask if they received a package? And get them to send it to you if you pay them a few bucks for postage? That's what I'd do. It's worth a shot.
I think I'd actually send a pre-addressed bubble mailer with postage already on it, inside another bubble mailer. The less effort the people who receive the pony have to go through, the more likely you will be to get it back.
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This is why I didn't want to go through Ebay! They told the buyer to send it to my old address. So now I am out the pony and the money. Lesson learned. Buyers don't actually read and look at pictures.
I'm so sorry. That's awful. I would definitely call ebay and ream them out. IF the pony can't be recovered, Ebay needs to pay up to you. I've been able to get ebay to reimburse me for a buyer mess up even when they've sided with the buyer. I had a lady poke the eyes out of a doll I sold, claimed it was damaged, got a return, the eyes were clearly damaged by someone, probably a child, and very purposely. I reamed Ebay and I got a credit on my account ( for selling fees ) in the cost of the doll. I didn't get any money for the doll, technically, but my fees were paid up that month and half of the next. Is there any chance you can track the package? The buyer should've had the package insured and tracked back to you, whether or not it was the wrong address. If they didn't, that's a major bad on them. Without out that, how can they prove they sent it?!
Honestly, I could see all of the damages in your photos. Yes, a bit washed out but I'm betting you have a point and shoot camera, CA with one of those stupid over-blown flashes and you're doing your best, but the buyer's photos were really tinted dark quite curiously and in certain directions to make certain flaws stand out more, and I say that as someone who makes a fair amount of money with photography, so I know the tricks.
CA, to help with your photos, you can put a little bit of tissue paper over the flash bit to diffuse the flash some so they don't wash out, and use the zoom as much as you can and stay as far away from the item as you can with as much zoom, and that will also diffuse the flash a little more. If all else fails, I have a DIY for a cheap cardboard light box that will make your pony selling life a breeze? I know you're a great seller and person and I'm sorry this has happened to you. :hugs: Let me know if you want a link to that light box? <3
I hope things work out for you and you can least get the pony back. I thought she was really nice. . .!
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So much just depends on perspective. I'm sure that my idea of a good pony is different than someone who can spend $200 on one pony. Did the seller list a return policy? The buyer could have requested more photos to be sure. I'm just sorry this happened on both ends.
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That is utterly ridiculous that she sent it to the incorrect address without verifying with you, and now it's LOST. :( Of course if she sends to any other address besides the one in Ebay, her return is invalidated, but you're supposed to VERIFY an address before sending! Time to change all your primary addresses in both Paypal and Ebay I guess.
*pony hugs* Seriously. Would it have hurt to "upgrade" this pony privately at a later time, without dragging the seller through the TS forum.
And I am still wondering about the Best Offer - because if SHE sent you an offer and you accepted it, then NO she did NOT overpay. If I pick up the $5 box of red-box strawberries, it's not the store's responsibility to refund me if the strawberries in the green box on the other shelf only cost $3.
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Maybe not if they're cheaper no. But if they're rotten in the bottom yes.
I'm pretty sure she has to ship to the address eBay gives her or she can get in trouble. It's not really her fault if the address was incorrect. She simply shipped where eBay directed her too
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I had changed my primary address, but apparently, it doesn't update the rest, which I had no idea. They have like five different addresses: primary, mailing from, sending to and return. Talk about confusing. Yes, it was a best offer. In any case, I drive to the old house and managed to retreive the pony thankfully.
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Thanks for the info about primary / shipping addresses, I just went to my eBay dash and updated it so mine are all current.
Glad you got the pony back!
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I had changed my primary address, but apparently, it doesn't update the rest, which I had no idea. They have like five different addresses: primary, mailing from, sending to and return. Talk about confusing. Yes, it was a best offer. In any case, I drive to the old house and managed to retreive the pony thankfully.
WHA? Seriously I understood the "I just moved" part but five different addresses? Whoa that is serious overkill there and total loophole for accidents to occur! :(
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*pony hugs* Seriously. Would it have hurt to "upgrade" this pony privately at a later time, without dragging the seller through the TS forum.
The seller is the one who started this thread to discuss their trouble with the buyer. It's not a case of the buyer/gift recipient of the pony trying to drag the seller's name through the mud, in fact it is the opposite.
After looking at the auction listing & description, then seeing the pictures Gypsy posted I would have expected the pony to be in better condition than it turned out to be, and I probably would have requested a return or refund as well. It's a case of the item being not as nice as it was described to be. The buyer made an offer based on the appearance in the listing, but the pony looked worse in person. If the flaws were shown more clearly, the buyer would have either offered less or chose not to buy at all.
If the buyer would have started off the return messages with the "not as described angle" and no extra details about who the pony was for or feeling they overpaid, I don't think there would be so much disagreement on the fairness of the return. Communication of both sides is important to working out a problem. I don't think either party is trying to scam one another. At this point it's a serious of "could have been handled a little better" events, and hopefully once the pony is back in the seller's hands it can all be over.
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*pony hugs* Seriously. Would it have hurt to "upgrade" this pony privately at a later time, without dragging the seller through the TS forum.
Excuse me, but isn't that the point of the TS forum? To warn people about something fishy, hopefully get it corrected, and similar things? Last time I checked, that's what it's purpose was and I'm kind of concerned that any member, mod or otherwise, would say that.
The point is that, no, the pictures the seller provided in their listing were not clear and did hide a lot of its flaws. I would have returned it as well and I bet all of you would have done the same thing.
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I'm really glad that you managed to get the pony back CA *sigh of relief* :whew:
Hopefully all this is finished with now - the buyer has her money back and you have your pony back to re-sell.
Did either of you leave feedback yet?
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That is utterly ridiculous that she sent it to the incorrect address without verifying with you, and now it's LOST. :( Of course if she sends to any other address besides the one in Ebay, her return is invalidated, but you're supposed to VERIFY an address before sending! Time to change all your primary addresses in both Paypal and Ebay I guess.
It's important to note that the seller stopped communicating. The buyer wanted to settle it outside ebay but the seller would only offer a small refund, not a return. Going through ebay is the logical next step. It's not her fault the seller had the wrong address on file; that was the seller's mistake. It may have been a nice thing to run the address by the seller, but if my messages were being ignored for a week, I probably would've turned to ebay too. It's been awhile since I've done a return, but I'm pretty sure they give you a return label before you even know where it's going. She may not have even had an address to run by the seller.
And I am still wondering about the Best Offer - because if SHE sent you an offer and you accepted it, then NO she did NOT overpay. If I pick up the $5 box of red-box strawberries, it's not the store's responsibility to refund me if the strawberries in the green box on the other shelf only cost $3.
Maybe not if they're cheaper no. But if they're rotten in the bottom yes.
The buyer made an offer based on the appearance in the listing, but the pony looked worse in person. If the flaws were shown more clearly, the buyer would have either offered less or chose not to buy at all.
I agree with those last two comments whole-heartedly! The buyer and seller are agreeing on a specific price for an item in a specific condition. If it arrives in a condition less than that (whether it's an honest mistake or shipping damage or tricky photos), you should be able to cancel that transaction. It's my understanding that the offer price was very close to the buy it now price too. Even if it wasn't, a deal was made and the item didn't hold up to the deal.
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I agree the buyer and seller made a deal for the item to come in a condition that was specifically described. The condition was not as listed.
However, it should not take a month to decide to return an item. If you you get an item not as described, as soon as you realize this, try to work out a return. Don't sit on it for weeks asking opinions. If you don't feel it's right then the best thing to do is return it right away!
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I agree the buyer and seller made a deal for the item to come in a condition that was specifically described. The condition was not as listed.
However, it should not take a month to decide to return an item. If you you get an item not as described, as soon as you realize this, try to work out a return. Don't sit on it for weeks asking opinions. If you don't feel it's right then the best thing to do is return it right away!
It wasn't a month before she decided. The auction ended on the 20th. It wasn't till after Christmas that the pony arrived. Once it did, Gypsy asked some other collectors and a mod for their opinions on the matter. I'm sure that took a few days to get responses. Then the buyer and seller tried to work things out, but couldn't come to an agreement. That can take a few to several days of messaging, photo-sending, etc. After a week of no response from the seller to work out a return, then matter was sent to ebay. So you're only looking at a time frame of probably 2 weeks from the time she got the pony till communication stopped. Considering there was a lot of back-and-forth with the seller and other collectors to argue the case and try to resolve things outside of ebay, I'm not surprised.
By the way, I think it's a GREAT thing to get other collector's perspectives and opinions, especially if you're dealing with another Arena member. That's kind of what we do in this forum, isn't it? Yes, you can drag it out too long, but in this case, looking at dates and timelines, she didn't. A week to gather advice, another week to work it out with the seller... not unreasonable.
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There are some people who would have been happy with the pony regardless of the flaws, others who would have been happy with the seller's response of a partial refund. If the buyer wasn't happy, and the item wasn't as described, I still don't understand how dragging it out here has helped in any way other than putting people on sides?
They should have just asked to send it back and when the seller stopped communication open a case.
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That is utterly ridiculous that she sent it to the incorrect address without verifying with you, and now it's LOST. :( Of course if she sends to any other address besides the one in Ebay, her return is invalidated, but you're supposed to VERIFY an address before sending! Time to change all your primary addresses in both Paypal and Ebay I guess.
It's important to note that the seller stopped communicating. The buyer wanted to settle it outside ebay but the seller would only offer a small refund, not a return. Going through ebay is the logical next step. It's not her fault the seller had the wrong address on file; that was the seller's mistake. It may have been a nice thing to run the address by the seller, but if my messages were being ignored for a week, I probably would've turned to ebay too. It's been awhile since I've done a return, but I'm pretty sure they give you a return label before you even know where it's going. She may not have even had an address to run by the seller.
And I am still wondering about the Best Offer - because if SHE sent you an offer and you accepted it, then NO she did NOT overpay. If I pick up the $5 box of red-box strawberries, it's not the store's responsibility to refund me if the strawberries in the green box on the other shelf only cost $3.
Maybe not if they're cheaper no. But if they're rotten in the bottom yes.
The buyer made an offer based on the appearance in the listing, but the pony looked worse in person. If the flaws were shown more clearly, the buyer would have either offered less or chose not to buy at all.
I agree with those last two comments whole-heartedly! The buyer and seller are agreeing on a specific price for an item in a specific condition. If it arrives in a condition less than that (whether it's an honest mistake or shipping damage or tricky photos), you should be able to cancel that transaction. It's my understanding that the offer price was very close to the buy it now price too. Even if it wasn't, a deal was made and the item didn't hold up to the deal.
When I first called ebay, the guy I talked to said it looked like buyer's remorse and to not respond and the case would close.
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There are some people who would have been happy with the pony regardless of the flaws, others who would have been happy with the seller's response of a partial refund. If the buyer wasn't happy, and the item wasn't as described, I still don't understand how dragging it out here has helped in any way other than putting people on sides?
They should have just asked to send it back and when the seller stopped communication open a case.
The buyer didn't drag it out here. Or post the situation anywhere here. The case was filed when the communication stopped, and then the seller posted here because she felt she shouldn't have to pay return shipping.
There was also some clarification that was needed here, since the initial post claimed the buyer was a scammer and there was a question as to whether this was a case of buyer's remorse or a misrepresented pony. Plenty of opinions being shared here as well as facts and additional information ;)
When I first called ebay, the guy I talked to said it looked like buyer's remorse and to not respond and the case would close.
That does explain why you stopped responding. Did ebay have the buyer's pictures at this time? If not, then I can see why they told you this. With her pictures, I can see why they sided with the buyer. But if ebay had both sides' information, and gave you both different resolutions, then it's a case where eBay's right hand doesn't know what the left is doing.
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There are some people who would have been happy with the pony regardless of the flaws, others who would have been happy with the seller's response of a partial refund. If the buyer wasn't happy, and the item wasn't as described, I still don't understand how dragging it out here has helped in any way other than putting people on sides?
They should have just asked to send it back and when the seller stopped communication open a case.
The buyer didn't drag it out here. Or post the situation anywhere here. The case was filed when the communication stopped, and then the seller posted here because she felt she shouldn't have to pay return shipping.
There was also some clarification that was needed here, since the initial post claimed the buyer was a scammer and there was a question as to whether this was a case of buyer's remorse or a misrepresented pony. Plenty of opinions being shared here as well as facts and additional information ;)
When I first called ebay, the guy I talked to said it looked like buyer's remorse and to not respond and the case would close.
That does explain why you stopped responding. Did ebay have the buyer's pictures at this time? If not, then I can see why they told you this. With her pictures, I can see why they sided with the buyer. But if ebay had both sides' information, and gave you both different resolutions, then it's a case where eBay's right hand doesn't know what the left is doing.
I know why the seller posted. But the BUYER posted before this in another forum. This is NOT an Arena problem, this is an ebay problem and one that was easily worked out had the BUYER taken the proper measures. They are not new to eBay and knows how it works.
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I know why the seller posted. But the BUYER posted before this in another forum. This is NOT an Arena problem, this is an ebay problem and one that was easily worked out had the BUYER taken the proper measures. They are not new to eBay and knows how it works.
Mom isn't a member, and I never posted about this pony or transaction on any board or forum, just replied here??
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Was said there were interactions prior to this post which is why it took the 2 or so weeks to decide to return the pony unless I misinterpreted?
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Was said there were interactions prior to this post which is why it took the 2 or so weeks to decide to return the pony unless I misinterpreted?
I read that as those interactions were via private message or email between Gypsy and other collectors & mods, not a public discussion.
Also, I read it as eBay determined the buyer should return the pony to the seller. When you open a case, if the seller & buyer can't reach a resolution, they have to wait about a week before eBay makes the final decision. Overall, the time line doesn't seem like the buyer waited all that long if eBay had already reached the decision when the seller posted here on Jan 15th.
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Facebook?
Jules x
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Sorry, I just know I never had to wait more than a day or two before ebay sent me a label to send back the item when I filed a not as described case. But I have never had to escalate a case and usually worked it out with the seller before hand on how they want to go about the return.
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Yes it was private contact. The pony arrived 12/28/15 due to holidays, Mom contacted the seller on 1/1/16, so less than a week after receipt, the case was escalated on the 14th, and the label was automatically generated and matched the original return address.
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OK, the escalation is what took so long, makes sense.
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Sorry, I just know I never had to wait more than a day or two before ebay sent me a label to send back the item when I filed a not as described case. But I have never had to escalate a case and usually worked it out with the seller before hand on how they want to go about the return.
When you open up an item is not as described case (which I think they just call a return now), they allow 4 days for the buyer to respond. If they don't respond, ebay evaluates and makes a decision within 4 days.
HOWEVER, a buyer can open up a case... seller can accept the not as described "return" (again within 48 hours)-- and then can FAIL to give you a return label. (it doesn't seem automatic). In this case it takes up to 5-6 days for ebay to "re-evaluate the case" and automatically give a label.
I checked two recent returns...
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Gahhh this is all very true, true. This is what TS is for. I apologize - it wasn't very well-thought out. :(