The MLP Arena
TCB => Trader & Shipping Support => Topic started by: dollhands on September 07, 2012, 11:29:57 PM
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I'm not sure what to do. :cry:
I bought a lot of two moc G2s on ebay, and since I don't live in the US I had them sent to my friend Brightglowpony. She received them the other day and was shocked to find them bent in half and stuffed into a small box. :shocked: They were so bad that she had trouble getting them out of the box. :blink: They definitely weren't like that when I bought them so the seller has damaged them.
Here's the auction link and pictures of the damage. :(
http://www.ebay.com/itm/130759753457?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649 (http://www.ebay.com/itm/130759753457?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649)
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What should I do? Do I contact the seller tell her what she did is not okay, and ask for a partial refund? Leave negative or neutral feedback? Open a case with paypal?
I'm really not sure what to do and I am a bit gutted :( I wanted moc golden light and the cute twins so bad. :cry:
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i would contact the seller first,
explain the issue you have with the items. send pics etc.
and see what the seller is willing to do, then go from there.
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From what I could see from their feedback, they generally deal in vintage / collectable toys, so they should simply know better in the first place.
I would defnately message them, and explain when you purchased a "new" item, you expected it to turn up in "new" condition, not with damaged packaging due to the shipping method chosen. I would ask for a partial refund, or, a full refund if they are not willing to go with partial and send them back.
That is so sad to see :/
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:cry: :cry: deeply sorry for you. Yes contact the seller, send the pics and try to have an explaination
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First I am so sorry, that is absolutely horrible!
I honestly can't believe that they crammed them into a box like that :shocked:
I would email them and explain that this is not acceptable. And that you bought a MOC item and they have decreased the value drastically by shoving them in a box and bending/ruining the cards. Then you can ask what they feel will be an acceptable solution, as in a partial or if you can return them. I would remain as polite as you can, as I would be livid at this point but politeness gets you further. Also like others have mentioned sending pictures might also be a good idea although I am pretty sure they are going to realize what they did right off the bat. :huh:
Please keep us posted on the outcome!
*leaves thread disgusted*
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i would contact the seller first,
explain the issue you have with the items. send pics etc.
and see what the seller is willing to do, then go from there.
Totally. Always get in contact first before leaving a neg/neutral feedback!
Maybe they have no idea about it and might be willing to solve the problem :) i sure hope so!
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Oh no! I can't believe they did that! I had been thinking about buying something from them. Now I am glad I didn't. What a nightmare, and they ruined those nice MOC ponies. :shocked:
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Let us know how it goes, and hopefully the seller won't have any attitude with you. If they do, please let us know so others can avoid having wonderful MOC items ruined! :(
Ugh it makes me sick that a seller would do that! That's like... most of the point of a MOC!
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Yikes! I've had this happen with a G2 MOC before as well, but certainly not damage to that extent! I hope your seller is ok to work with to get this sorted :(
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:facepalm: What is WRONG with people!! I just have no words to explain how disgusted I am by this, and I´m not even a MoC/MiB collector O_o
please let us know how it's going with the seller and I wish you all the best when dealing with them :hug:
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OMG!
I can't believe that the seller crammed them into that box!
I would contact the seller to see what he'll offer.
Keep us updated!!
It's always unbelievable how stupid sellers can be..
It happened to me 2 times that someone send a G1 Moc only in a simple large envelope without any bubble wrapping or anything else...I would never sent any Moc (anyway which Generation) in a standart envelope... :|
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What the...!? How could that seller do that?! They would have to be completely oblivious to not know that vintage items still in their packaging lose value when the packaging is damaged! Ugh.
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:whoa: :faint: *is going through a whole range of emotions looking at this situation , and none of them are good* :yikes: :throw: visitors can't see pics , please register or login
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:sad: :cloud: :stressed:
How could someone who sells collectibles even think of doing this?!
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I cant add anything to the advice already given here, but I totally sympathize with you :hug: :hug: :hug:
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. . .maybe we should feel bad for the seller. Clearly s/he is too stupid to be able to function very well in life.
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From what I could see from their feedback, they generally deal in vintage / collectable toys, so they should simply know better in the first place.
That is so sad to see :/
I couldn't state this any better. :mad: What a real crappy thing to do to MOC toys.
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Thanks everyone for your replies and advice! :) Sorry I'm a bit late replying back.
I will definitely message them then, I'll do that now. I never really know what to write, guess I'll start with not being happy with what they did. I'd be happy with a partial refund, so I could keep the ponies.
I still can't believe they did that :/ especially since they wrote in the description "new". Uh well, it's not "new" anymore. Ahhh!! :(
I saw the seller sold other moc g2s too, quite rare ones. Hope they didn't ship them the same. :S
This is actually the second time someone sent a moc like this... the other time it was an argie baby moc and they folded it in half. Where's the common sense?!
Thanks again everyone, will keep ya posted. :)
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oh, so sorry to hear that :/ *hugs*
I had a similar thing going on a few years ago... I bought a MOC G1 Peppermint Crunch and the seller cut (!) all four sides of the package to fit it into a smaller box to save on shipping (well I had payed enough for shipping, that would not have been necessary -_-). Sadly Ebay said : the seller could not have known this. So, bad that it has happened but no money back for me. The seller herself called me a greedy person, since the toy itself was pretty fine and who ever will need the package.
Another seller unpacked (!) 2 MOCs "for me to save on shipping". They threw away packaging, combs and ribbons because "who needs that".... Luckily when the second story happened, there was no photo and I did not know that both ponies were MOC when I bought them XD I was just amazed with their condition, so I asked the seller about and they confessed that they have been unpacked for shipping. We had much nicer contact compared to the Peppermint Crunch - seller...
Oh and there was that stupid guy, wrapping my brand new, just bought Show Stable package with sticky tape so I had to spend hours of scratching it all off, not to tell about how mangy and worn the package now looks ... -_-
*sigh* sometimes I wonder if its better to tell the seller to pack the MOCs extra good before shipping :( But I guess, some people just wont listen...
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*sigh* sometimes I wonder if its better to tell the seller to pack the MOCs extra good before shipping :( But I guess, some people just wont listen...
In my case... I bought MOC G2 twins Vive La Vie and Vive La Vent (with a suppossedly MINT Rumba (or Samba?), the yellow baby in 'perfect condition with both eye jewels) and asked the seller to be careful with them 'cause I wanted them to continue be MINT during shipping...
*censored* seller put them WITHOUT packing in a small box!! With nothing to protect them, not even inside a plastic bag. NOTHING.
Scared abour them, but fortunately there weren't damaged. And the other baby... not mint. Missing an eye jewel. Sent the seller a polite message (that haven't been answered ¬¬X and it's been more than a year about this...).
I hate sometimes Mercado Libre 'cause there's no way to get your money back (or even a partial refund) when the item is not as described *sad sad* or damaged due to stupid sellers.
Another case is when I bought a lot of some MOC ponies (G1s, G2, and G1 pony wear), seller was NOT responding, paid the day after I won, seller said he would ship them on X day, day came and went, send seller a lot of messages, he didn't answer them... until I opened a case for them to be shipped or get my money back. Finally answered the *censored* seller asking for me to say the case was resolved and that he 'finally' put my package (almost 10 days later...). When received, he just through my ponies and pony wear in a box without any kind of packaging!! Fortunately (sad) I already knew some cards were not in the best condition, except the pony wears (they were safe!!). But still... not communicating and sending things that way just of spite? What the...?
If he wasn't happy with the ending price, I'd prefer he just told me he wanted more money of to cancel the sale ¬¬X Not do that king of thing!
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Oh my gosh. I am so sorry this happened to you! Yes, definitely contact the seller, you deserve a discount since the items are no longer "new".
The worst example of MOC idiocy I ever saw was with a MOC G1, namely MOC Glory. I was reading the auction description and the seller mentioned that the bubble was slightly yellowed.
So he/she OPENED THE PONY to check if she was really white. "Yep. Still white as can be!"
:yikes: :stressed: :enraged:
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Argh! So many horrible seller stories :( I feel for you guys. So sad that someone cut the backcard :( and I also had a seller send a moc in a box with no padding :/
Omg, opening to see if the pony is white... how stupid.
Okay finally sent a message to them, been busy with work. Hopefully I hear back by the morning.
Oh, another thing just clicked for me. I paid $11.95 for shipping (which was within the US) so you'd think they could have sent them in a bigger box. Hmm, did I get ripped off from shipping? sigh
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As you know dollhands, I sell myself (a range of random stuff from toys to clothes & homewares) and if I do not have a box that will fit a fragile / carded item, I will either a) make one to fit or b) go find one somewhere. It is not a hard concept, if the item can't fit in the box, use another or cut a larger box up to make it fit properly.
I just don't know, this sort of stuff really does my head in.
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I think after reading all these experiences of the stupid sellers on ebay ruining MOC ponies, if I buy anything else MOC I would tell them that I am a collector and ask them specifically (and clearly since some of these people apparantly have no brain cells! :crazy: ) for them to keep the pony MOC, and to wrap/pack it carefully in a box, so that the card does not get damaged or creased .
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These stories are scary :( Do people not subscribe to common sense any more?
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Oh, another thing just clicked for me. I paid $11.95 for shipping (which was within the US) so you'd think they could have sent them in a bigger box. Hmm, did I get ripped off from shipping? sigh
I'm only going to guesstimate on this going by looking at the only two G2's MOC that I own. I am going to say that the weight is going to be around 10 or 11 ounces. And it should be around $9.32, just to give you an idea. She may also have charged you a shipping and handling fee although I can't understand why as she crammed them in a box with no protection :mad:
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Quick update before I go to work.
I heard back from the seller and they said sorry though they reckoned the damage was done in transit. Um, okay? Anyway they said they'd put in a partial refund. Checked my paypal and they put in $18, is that a reasonable amount?
I will also be asking moc sellers from now on to pack them well. lol
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Cramming a MOC in a box happened in shipping? Um, no, I think that happened well before the post office became involved. Honestly I think I'd open a case. That's just not on.
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Let me get this right - the seller is trying to either convince you that the box shrank during transit, or that they magically folded themselves up and changed boxes somewhere in transit - wow that's pretty amazing. Why not just admit they made a mistake? That would s*** me even more that they lied about it.
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I think you paid way to much on shipping. For that price there's no reason they couldn't have bought a proper box to ship your items in.
I'm not sure if 18.00 is good because I'm not sure how much you paid. If you really wanted them mint on their package it really can't happen now.
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Judging by the photos, the box looks very tall? Perhaps the seller put them in the box at a diagonal and at the time they fit in without folding, but during transit they folded because there was no padding to hold them in place?
Still stupid but just trying to think what the seller could mean by that happening in transit.
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Judging by the photos, the box looks very tall? Perhaps the seller put them in the box at a diagonal and at the time they fit in without folding, but during transit they folded because there was no padding to hold them in place?
Still stupid but just trying to think what the seller could mean by that happening in transit.
But still, in the second picture, is more visible the box and is not really tall at all =S
In the end, you paid more or less $37, and they are giving $18 back. Are you happy with it? Would you have paid $19 including shipping for mint loose (with accessories) babies and the adult?
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Um.......ok....... That did not happen in the shipping. The box looked fine to me. And no matter how hard you throw the box around them backs would not bend like that!!!!!! LOL I am sorry hun about that.
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Just wanted to provide a better photo so everyone can see just how much they were crammed into this box.
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The cards measure about 10 inches tall and this is a 7x7x6 inch US priority box so there is is no possible way the cards could have been damaged in transit. I should add that they were wedged in there so tightly, it took me a minute to even get them out. They had been wrapped in plastic so it may be difficult to see the cards in the photos, but I can assure you, the cards are greatly damaged beyond repair.
I don’t think Dollhands would mind if I shared this, but if I were to ship this box back to the seller, the actual postage is only $5.50.
I’ve been buying ponies online since 1997, and I have never seen anything packaged so carelessly. It upsets me, and I cannot fathom a logical explanation that this seller could have to justify how they sent these ponies.
Dollhands, hats off to you for being so calm and collected in dealing with this. However it gets resolved, big hugs :hug:
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I would be SO mad if I were you
Definitely contact the seller about that
Unacceptable
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Brightglow, with that pic is more obvious the intentional damage done to those poor cards =S
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Thanks again everyone for your advice and sympathy, I appreciate it. :) And thank you Brightglow for the extra information and picture. I didn't realise the box was THAT small, jeez :blink:
I'm not really sure what to do, it peeves me off that the seller lied making out like it was the postal services problem when they obviously did the damage themselves.
If I opened a case, what do I do about the refund already given? And would I have to send the ponies back? I think for $19 it's a good price for them loose, but I wanted them moc and if I'd seen them loose I probably wouldn't have bid. They're so damaged now they may as well be decarded. Man, it's such a hassle!
I was so excited about the ponies, especially Golden Light. I've wanted her moc for awhile now.
Just going over the message they sent again, it's very contradictory. They said "Sorry about the disappointment and damage in transit. Next time I'll use a larger box, they went in as described." Doesn't make sense.
Anyway I'm kinda rambling now. Stupid, dishonest sellers.
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The only thing I can think of is if the cards were angled in the box. *makes a scale model to see in that's possible*
Okay, after looking through the USPS priority mail boxes, tha 7x7x6 is definitely the right size. The next size up is 10 inches long, so lnog enough to fit the cards flat.
Put into the box at an angle, if the cards are 10in, would look like this.
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So they can be put into the box, but it's not possible to get them in without bending/forcing them them in there. What the Seller means to say is "They were in the condition lidted when you won the auction, and when they were placed in the box, but once I closed the lid, they were no longer in the condition listed."
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dollhands, the other option will be to sell them here in the arena, either loose or with the damaged card.
If going this way, I'll be interested in damaged card Golden Light.
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Dollhands, so sorry this happened to you! :hug:
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Just going over the message they sent again, it's very contradictory. They said "Sorry about the disappointment and damage in transit. Next time I'll use a larger box, they went in as described." Doesn't make sense.
Seriously? Next time I'll use a larger box? Damage in transit? No. You damaged them forcing them into a way too small box.
How about - Next time I'll use some common sense and not be a total tool about it. Yes, I knew using the wrong size box would damage the Mint On Card condition but it's Eeeeeebaaaayyy = You lose!
I''d be a jerk and use their reply in the feedback so everyone else can witness this sellers total lack of respect when it comes to mint in package collectors items. :mad:
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Hey there, you make the decision if you want to keep them or return them for a full refund. But then you will be out of the return shipping. It's up to you. Personally, you can probably resell them for more than 19 dollars. Keep them in the packaging though.
Now, for feedback, definitely leave appropriate feedback no matter what you choose to do. This seller is, ah, not so bright I guess? Sorry, I want to use many other words but I don't think I'm allowed.
Not only did she ruin your purchase, but she ruined two perfectly nice moc ponies. Ughhh, you really need to give her a 1 star in the shipping quality category and warn other buyers. This is a horrible practice.
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Well I guess a preschool lesson in spatial reasoning skills is needed for this seller.
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I'm thinking I'm going to just take the partial refund and leave it at that, if I open a case now it'll just be a pain in the butt what with sending them back etc. Kinda over it at this stage. Most likely will keep the ponies and de-card them. If not I'll let you know Dyzarktarzk.
When leaving feedback and mentioning what happened, should I leave a neutral? Also I'll def put one star for shipping.
Haha yeah totally, Tulagirl. What an idiot seller!
Thanks everyone! :)
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:shocked:
This is just my opinion, the looks of the situation to me seems like someone was trying to pinch pennies. I would think that if it happened during shipping the box itself would be damaged somehow, not just the product inside the box.
Another thing, "Seller assumes all responsibility for this listing."
and they advertise them as "undamaged".... I would be livid. I am sad looking at those pictures.... :enraged:
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I got that feeling too, since they shipped in a tiny box so as to make money off of the shipping. :( Yeah it's sad, the cards used to be so minty. :/ Maybe I should leave a negative? Man I don't know.
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I got that feeling too, since they shipped in a tiny box so as to make money off of the shipping. :( Yeah it's sad, the cards used to be so minty. :/ Maybe I should leave a negative? Man I don't know.
I would because I expect to get what I pay for. I would write something such as "Not received in new, undamaged condition as described." Maybe add something about the refund as a plus side.
Even IF, and that is a big if, it happened in shipping the problem is the sellers problem to deal with. Its their post office and hopefully, if it happened in shipping, they went down there and made a complaint about the handling.
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I would leave a negative because they completed destroyed what you paid them for. :( You paid for beautiful MOC ponies, you got ponies jammed into a box with ruined, mangled backcards.
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I would leave a negative as well, partly because it clearly is the sellera fault that these are severely damaged, and partly because they are not owning up to the fact that they are responsible.
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I'd leave a neutral because of the partial refund, but put feedback of something like "MOC items packed in too small box and bent by seller. Partial refund given. Buyer beware."
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Either a negative or a neutral would be appropriate. I think possibly if I were in this situation I would give a neutral because of the refund. However I would definitely mention in the feedback comments that the seller damaged MOC items but putting them in too small a box :awake:
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Thanks for the advice on feedback. :) I've decided to leave a neutral seeing as she did a partial refund but I will mention the damage, might actually copy and paste your fb suggestion StarFaerie... sounds just right. :)
I bought another moc the other day and was anxious about the card so asked the seller to make sure to pack her well. Think I will have to do that from now on. You never know how they will pack it, unless you know they are a trustworthy MLP seller.
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I think you were more than fair with feedback. :nod: It will hopefully be a lesson learned on how to package a MOC pony in the future.
Hopefully your new seller has more sense.
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Okay finally left the feedback! Thanks everyone :)
The other seller didn't mind me asking and she said she'd make sure to pack it well. So pays to ask then. ;) Better safe than sorry.