Paypal account locked?

[ShortyBoo]

I just tried to purchase something on Etsy and when I entered my Paypal password, it said my account was locked and to visit the help center for more info. I then went to Paypal's site and tried to log in directly, and it wouldn't let me log in. It didn't give any specific error, it just said to check that my email and password were correct (they were) and to try again. I haven't received any emails from Paypal saying they locked my account. The last email I got from Paypal was to let me know that I received money from someone yesterday. I had purchased some DS games from a new eBay seller (0 feedback) and they arrived postage due in a mangled envelope. Yep, three game cartridges were sent in a plain, white paper envelope with one stamp. They apologized and agreed to refund me $16, which was a little less than half of what I paid for the games. Well, instead of doing a partial refund, they just sent me $16 as a gift. I'm guessing they didn't know how to do a partial refund. I don't know if this is why they locked my account, but that's all I can think of. Why wouldn't Paypal have sent me an email telling me what was going on? I'm really worried. I checked my spam folder in my email just in case and while there were several emails claiming to be from Paypal, they all looked to be typical phishing scams.

[rosietrot]

You should be able to actually call Paypal and they can tell you what is going on.
Good luck!

[ponylady]

This usually happens if PayPal's Security team notices suspicious activity on your account, such as several failed login attempts, suspicious purchases, PayPal Debit Card transactions being made from a unusual location such as a different continent, etc.

The only way to find out why the account is locked and how to unlock it is to call PayPal.

[Ringlets]

I dont think I can add anything more useful , only my sympathy   you really do need to phone them to find out what is going on

[Galactica]

I agree that sounds like a fraud issue- (they lock if they see suspicious activity) I think you will need to call paypal customer service directly to get it resolved

[ShortyBoo]

I have no idea what happened, but it must have resolved itself overnight. When I woke up this morning, I checked my email and found no Paypal emails, so I went right to their site and was able to log in. Everything looks to be normal.

[bluerose9978]

My guess is someone tried logging into your account several times but could not figure out the password so it locked you out for several hours which is why you did not receive an email.