TRU fan favorites pre-orders...

[Eternia]

Hey everypony I have some questions for those of you who ordered two of the fan favorite sets with the BOGO.
I just got an email saying half of my order (the free set) will ship soon. The other is still listed as backordered. My order will auto cancel on the 7th if it is not fulfilled. Does this mean my order won't be cancelled- since part of it is being fulfilled. Or will the full price set still be cancelled if it hasn't shipped by the 7th? And does that mean I'll be getting the free set for just the cost of shipping? I'm just a lil worried considering my cancel date is so soon.
So those of you who were in similar situations, how long did it take for your full price set to ship? thanks!

[moving to Trader Support ~ many thanks ~ hathorcat]

[Diamond]

I would look here http://www.toysrus.com/helpdesk/index.jsp?display=order&subdisplay=tracking  and if you do not see if you can find an answer if not I would call the 800 number that is what I did to cancel my per-order zecora as they had come into the store and online was giving me a hard time about canceling.  The customer support person was super.  I'll dig and see if I can find the number. 

Unless there is a TRU online rep hiding in our midst?

[Eternia]

I don't want to cancel, I just want to be sure I'm getting both sets.

Post Merge: August 30, 2012, 04:23:33 PM

Just wanted to add this for others in the same situation:
Once one of your BOGO sets is shipped, you can no longer cancel your order. I assume that also means your order is also safe from the auto-cancel.

[Prismatic]

Dunno if you've gotten it figured out, but thought I'd say what happened to me:  I got a 'thank you for your purchase' for the free one on the 29th, where they charged just for shipping/tax, then it shipped on the 30th and I got a 'it's shipped' email.  I got another email the next day saying the other one was shipped, but no thank you for purchase confirmation.  Both are in transit to me (separately lol) via ups.  I only paid shipping for one.  So there was a one day delay for the paid one, for me at least.  Mine was set to auto cancel on the 7th also, so I'm wondering if yours has been sent too?