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Im going to ring Hermes in the morning (I think they're open a few hours on Sunday?) Hopefully they can track my pony down and deliver her safely. I kinda feel bad if I get my money back as it's not the sellers fault for losing it
Quote from: StrawberrySundance on October 13, 2018, 01:03:39 PMIm going to ring Hermes in the morning (I think they're open a few hours on Sunday?) Hopefully they can track my pony down and deliver her safely. I kinda feel bad if I get my money back as it's not the sellers fault for losing it Don't be sorry. It's the seller's responsibility to get the item to you safely. They chose what courier to ship it with. Also, let your seller know.
Yep. Just tell them exactly what you told us.That the expected delivery was today, and that there had been no update on the tracking since last week... and that you are worried about if the item is lost.
I contacted the seller yesterday and he replied he too has had enough with Hermes not delivering parcels and has put a support claim in and will contact me if anything happens.I also checked tracking information today and it says 'Label reprinted' so maybe it got sent elsewhere?????
Quote from: StrawberrySundance on October 15, 2018, 04:58:12 AMI contacted the seller yesterday and he replied he too has had enough with Hermes not delivering parcels and has put a support claim in and will contact me if anything happens.I also checked tracking information today and it says 'Label reprinted' so maybe it got sent elsewhere?????I'm glad your seller is willing to help you out. Crossing your fingers it starts moving and shows up.