The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Pierlala on January 14, 2017, 09:38:04 AM
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Hello,
I just need to vent a little cause I feel really frustrated.
I finally received the Ponies from Ebay that I won on a very cheap auction a few weeks ago. I won them for between 1-3 pound each. I got unpleasantly surprised by the shipping cost. It turned out that the seller actually posted the Ponies for such a low price because she made the shipping cost higher to make profit off of it. I am not lying, this is what she told me.
Then eventually she made this deal with me that she would ship all 6 Ponies (3 of them were babies) for 15 GBP (excl. the item price ofcourse).
I was sceptical but I agreed. I personally hate it when people make shipping higher just to make profit off of it.
I got the Ponies but I just knew she was going to forget one. And I was right. I got all of them except Ringlets. I am so mad. So much effort and negotiating because someone is not fair with the shipping price and now I don't have the Pony I paid for.
That is not all. I looked on the shipping price on the enveloppe. It wasn't a package, just a bubble wrap enveloppe. With tthe weight of the Ponies on it. The shipping price was 2,85 GBP and I paid 15 GBP??? WTH?
I feel so angry. The joy of receiveing them has totally vanished. I feel betrayed and angry that she even forgot one of the Ponies.
What should I do in this case?
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Someone told me that before and I linked him to where that's against Ebay's rules and I said if the shipping cost he charged me was over what it would actually cost to ship I'd report it.
He was actually very nice and apologized and charged me the real cost of shipping instead of being troublesome.
On top of all that she cheated you one of them? Definitely open a case or something..
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oh deffo raise a case but drop a message to the seller first asking them to send thew pony forgot - if they ignore you or dither then raise a case after 48 hours regardless - remember you have a limited number of days to raise a case (I forget - is it within 30 days? Need to check) and let ebay take the stress - after all, this is where some of their profits that you provide them are used - to make the buyer-seller experience satisfactory.
You have more than satisfied your side of the transaction (hefty postage paid!!). As she forgot the pony, she has not fully completed her side of the transaction - so you would be TOTALLY protected under ebay rules - once a case is raised ebay will warn the winner to get a move-on or risk account suspension or paypal costs being returned to you from their account.
Just communicate the missing pony to her first, see how she responds (no way should you have to pay for more postage, the onus is on her to correct the mistake) then raise a case with ebay 48hrs afterwards so that it is on-record with them.
Good luck! :)
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Also, the head of one of the Ponies is loose, which wasn't mentioned on the acution either. It just keeps betting better...
I contacted her and contacted Papyal as well, sending her a message about the shipping cost and the missing Pony.
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I don't think it's possible to send a parcel out of the UK for £2.85
Maybe it's an old label or something
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I don't think it's possible to send a parcel out of the UK for £2.85
Maybe it's an old label or something
No it was not an old label. It has my adress on it and date of sending + weight of the items inside. The package was very light as it were only 2 adult Ponies and 3 babies.
Besides it was one of those envelopped that you can only use once since you practically have to destroy them to open them up.
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I think I would message her something like
'In addition to the actual shipping only costing 1/5th of what I paid for shipping, I am missing a pony.'
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I don't think it's possible to send a parcel out of the UK for £2.85
Maybe it's an old label or something
I think it's an old label, too. It's not possible to send one pony out of the UK for £2.85. That's the cheapest rate available to send a single pony within the UK via the slower second class mail without tracking. To send to the Netherlands, it would be more. The site says that to send 1 pony to the Netherlands would be at least £3.85, so the only thing I can think of if it isn't an old label is that it was 12.85 and the 1 got rubbed or blurred off. We are talking several ponies, after all.
The label for your address etc would be different, unless she printed it online I suppose...but if that had happened it would've got held up and queried in transit for the amount paid and you would've had a charge slip for additional postage.
What does the label say on it other than the price?
Method of posting is a bit off, although a lot of sellers here do use padded mailers for ponies. I do too, but not usually for a group. I am not sure what impact that would have on the cost. I think it depends on packing material.
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I shall post a picture of the label in the morning. I need to take a picture still and I am on my phone right now.
Post Merge: January 15, 2017, 01:39:20 AM
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Here you can see the label. It has my zip/postal code on it. My adress was written on the enveloppe.
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I have no idea how she did that. If I was sending that parcel it would be £5.60 - 10.15 with tracking. Still a long way to £15 though...
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Exactly. Which is why I feel betrayed. I would like to get my Pony and refund the extra shipping cost.
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They have prepaid boxes and bags in the UK don't they? Maybe they went over a weight limit for a pre-purchased bag, and had to pay the difference? I know here we can only buy the boxes when we ship, but when we were in France, they let us buy the box, take it home, fill it and bring it back to ship. If we went over the weight, we had to pay extra. The label would only have shown the overage. But in saying that, what kind of limit would be lower than 300grams? Kinda blows my theory out of the water...
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They have prepaid boxes and bags in the UK don't they? Maybe they went over a weight limit for a pre-purchased bag, and had to pay the difference? I know here we can only buy the boxes when we ship, but when we were in France, they let us buy the box, take it home, fill it and bring it back to ship. If we went over the weight, we had to pay extra. The label would only have shown the overage. But in saying that, what kind of limit would be lower than 300grams? Kinda blows my theory out of the water...
I am not entirely sure what you are talking about. She didn't buy a box she bought a bubble wrap enveloppe and posted all Ponies inside it. 2 adult, 3 babies. It didn't weight much. This is what she paid for it. Which is why she was willing to lower the actualy shipping price that Ebay told me to 15 GBP which is still a lot. She knew she would make huge profit off of it still.
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When you get a chance, do take a picture. I'm curious to see this, as I'm sure others are as well. Maybe it will bring you more answers.
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Definitely contact her about the missing pony. Ebay will side with you if it comes down to opening a case but give the seller a chance to make it right first. If they do not respond to your messages or send the pony then of course open the case.
I'm very confused about that shipping label. I've never been able to ship anything international that cheap for years. £2.85 used to be the cheapest cost to send international from the UK under 100g with no tracking - I used to send blind bag and Dolly Mix ponies out this way , and obviously those are way smaller than a parcel of adult and baby ponies... and that was about 5 or 6 years ago. I have no idea how she would be able to send them for that cheap even in a bubble envelope now :wonder: :what:
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Is 00.305 Kg a reasonable weight for that amount of ponies? (Asking as an American who only knows ounces, lol.) If not, is it possible the seller purchased postage online and "underweighed" it? I know some sellers do this, essentially trying to cheat the PO. It sometimes works since the PO does not necessarily weigh every package that already has prepaid postage.
I don't know about UK Royal Mail, but I've heard of some American sellers literally being banned from sending packages after being caught systematically under-weighing packages.
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They have prepaid boxes and bags in the UK don't they? Maybe they went over a weight limit for a pre-purchased bag, and had to pay the difference? I know here we can only buy the boxes when we ship, but when we were in France, they let us buy the box, take it home, fill it and bring it back to ship. If we went over the weight, we had to pay extra. The label would only have shown the overage. But in saying that, what kind of limit would be lower than 300grams? Kinda blows my theory out of the water...
No, not for Royal Mail. I think it's only DHL who has that
Is 00.305 Kg a reasonable weight for that amount of ponies? (Asking as an American who only knows ounces, lol.) If not, is it possible the seller purchased postage online and "underweighed" it? I know some sellers do this, essentially trying to cheat the PO. It sometimes works since the PO does not necessarily weigh every package that already has prepaid postage.
I don't know about UK Royal Mail, but I've heard of some American sellers literally being banned from sending packages after being caught systematically under-weighing packages.
No I think that's about right. It's about 100g for an adult and about 40g for a baby
Even if she had done that, the minimum cost for sending abroad is still more than 2.85
Also that label is a post office printed one
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I just found this: http://www.postoffice.co.uk/mail/small-parcels
Second class small parcel (up till 1 kg) is 2,85 pounds....
This is the price to an UK address I think. Maybe the postal office selected the wrong country?
I would just ask for the missing pony and also ask what the shipping costs were... because of the 2,85 pound on the package and the price you've paid for it.
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I'd guess someone at the post office goofed, didn't notice it was going international.
Had that happen to me once - The mail-lady was rather bemused when I pointed out this was definitely /not/ England and the address on the box clearly wasn't for here. Post office had registered my return address as the destination, despite it being in teeny tiny font in one corner while the main address had TO: and was about 5x larger. :blink:
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It just keeps getting better. I got 2 messages back from her. Saying she posted the Pony with the others? Which makes no sense.
Other then that she claims to have been on a chat with EBay and says it was conformed that it's not against the rules to make shipping higher. I swear I hate people who only think about the money. She even was so rude to say "You saw the shipping price before you bid on it. WHich was not the case, because I had bid on several of her Ponies and only missed out no one of them. Usually Ebay gives you a reasonable combined shipping price. But the shipping price she asked was rediculous even with combines shipping it was 5+ pound EACH pony. Even the babies!
Then after discussing thatshe finally lowered the shipping price to 15 GBP. Which is still a lot!
Again, she confirmed that she deliberatly made the shipping higher to get money from it.
:pout:
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There's nothing in Ebay's policies that says sellers can't charge whatever they want for shipping or that they have to offer a combined rate/discount as far as I know? Edit: Looks like the answer is... sort of. Ebay mentions 'excessive shipping' but only specifies rates for certain categories of items, toys not being one of those. *headscratch* So that's a bit baffling.
If the shipping rates were posted ahead of time on the auction, that's what you agreed to pay. Sometimes it's helpful especially for international buyers, since the shipping costs aren't factored when it comes to duty/customs in most countries. If you didn't think the shipping was acceptable, why'd you bid on this person's auctions?
Not including what was supposed to be in the package isn't acceptable though. Was the package damaged on arrival, or any sign it'd been previously opened?
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There's nothing in Ebay's policies that says sellers can't charge whatever they want for shipping or that they have to offer a combined rate/discount as far as I know?
If the shipping rates were posted ahead of time on the auction, that's what you agreed to pay. Sometimes it's helpful especially for international buyers, since the shipping costs aren't factored when it comes to duty/customs in most countries. If you didn't think the shipping was acceptable, why'd you bid on this person's auctions?
Not including what was supposed to be in the package isn't acceptable though. Was the package damaged on arrival, or any sign it'd been previously opened?
I have bought A LOT from people from the UK. The postage price is alwasy neatly combines with a reasonable price. Besides. The shipping prices on the auctions were about 9 GBP each. Which I knew beforehand was mever going to be that high when you combine postage. She even told me that indeed it was the case that she made the shipping higher for profit. The combined shipping price was eventually reduces to 15 GBP combined because I was trying to reason with her. She didn't even bother to say no. She made the shipping so high that it was easy for her to lower it. But even then it was still expensive.
I had never had this happen before on EBay and from the UK. So I was expecting the same from her.
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Okay but ... no seller is /forced/ to offer combined shipping. Is it a good idea? Yeah of course! It makes buyers happier, and it's usually less work to make up one box rather than a bunch. But it's not mandatory.
If you didn't agree with the costs the seller was charging for shipping, why bid?
Not getting what was ordered is a separate kettle of fish. Since the packaging has the weight on it, does it equal the ponies you've received or not? If the missing pony was in there but lost in transit there should be a discrepancy, otherwise easy to prove the seller never packed it.
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There's nothing in Ebay's policies that says sellers can't charge whatever they want for shipping or that they have to offer a combined rate/discount as far as I know?
If the shipping rates were posted ahead of time on the auction, that's what you agreed to pay. Sometimes it's helpful especially for international buyers, since the shipping costs aren't factored when it comes to duty/customs in most countries. If you didn't think the shipping was acceptable, why'd you bid on this person's auctions?
Not including what was supposed to be in the package isn't acceptable though. Was the package damaged on arrival, or any sign it'd been previously opened?
I have bought A LOT from people from the UK. The postage price is alwasy neatly combines with a reasonable price. Besides. The shipping prices on the auctions were about 9 GBP each. Which I knew beforehand was mever going to be that high when you combine postage. She even told me that indeed it was the case that she made the shipping higher for profit. The combined shipping price was eventually reduces to 15 GBP combined because I was trying to reason with her. She didn't even bother to say no. She made the shipping so high that it was easy for her to lower it. But even then it was still expensive.
I had never had this happen before on EBay and from the UK. So I was expecting the same from her.
I agree with Baby Sugarberry's comments.
I don't know whether or not you asked the seller ahead of time about the shipping costs, but don't assume that just because other sellers combine shipping for a reasonable rate that they all will. There are sellers who won't give combined shipping discounts and I don't think eBay requires that sellers provide this service. I personally think it is rather silly and a poor practice not to combine shipping but it does happen. Always ask before bidding/buying what the shipping cost will be for the items you are interested in. It will save you a headache later on so you don't have to haggle with the seller post-sale. As a buyer, you can decide not to purchase from someone if you do not like their selling practices (including inflating shipping costs).
I do hope that you are able to find out what happened to the missing pony!
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Okay but ... no seller is /forced/ to offer combined shipping. Is it a good idea? Yeah of course! It makes buyers happier, and it's usually less work to make up one box rather than a bunch. But it's not mandatory.
If you didn't agree with the costs the seller was charging for shipping, why bid?
Not getting what was ordered is a separate kettle of fish. Since the packaging has the weight on it, does it equal the ponies you've received or not? If the missing pony was in there but lost in transit there should be a discrepancy, otherwise easy to prove the seller never packed it.
Because I never knew it was allowed to charge whatever you wanted for shipping. I read different sories on the internet and many people say it's not allowed and you can report people for it.
But I guess lesson learned. I do hope Ringlets shows up. But I'm affraid she won't. All Ponies were sent together. Why is she missing...
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I don't get why people excuse trying to make up for costs in shipping later (I'm assuming what you paid was not what you saw when you bid, maybe nothing showed, but it asked you to contact). I don't care if you didn't contact them. Making up your loss in shipping price is wrong and against the rules. Auction didn't go as high as you wanted? You should have planned for that. You can't just stick it to the buyer in shipping when they already entered their top 'willing to pay x amount.'
You should have contested the price before paying it though, sure.
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There was an excellent point made further up about the weight. How much does the parcel weigh versus what it says on the label? She won't be able to argue with that :)
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There was an excellent point made further up about the weight. How much does the parcel weigh versus what it says on the label? She won't be able to argue with that :)
Great point. :)
As far as shipping price goes, the seller is probably right about eBay telling her she can charge what she wants. Because eBay gets a cut of the shipping price. Which means the higher the shipping price is, the more money they make.
It's best to work out the shipping price ahead of time with the seller in cases of combined shipping. Because if the seller said, "Here's the shipping price, it's 5 pounds PER PONY", well in eBay's eyes that's perfectly fine.
eBay also allows sellers to combine shipping like this: First pony is 3 pounds (or whatever) + 1 pound per additional pony.
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I shall post a picture of the label in the morning. I need to take a picture still and I am on my phone right now.
Post Merge: January 15, 2017, 01:39:20 AM
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Here you can see the label. It has my zip/postal code on it. My adress was written on the enveloppe.
:blink:
That is a standard, small parcel, inland, second class stamp. How did it make it overseas with out it either being sent back to the seller or you being asked to cover the extra shipping??
It's just bonkers :blink:
I've been WAY overcharged in the shipping department before. I filed a complaint with eBay and got told "that was the stated shipping price" even though I was over charged by over £10, the packet arrived bday wrapped and torn. I contacted the seller and was told "you got a nice coat for a cheap price". From her feedback she did it to everyone.
My second crazy shipping incident was quite recent. I won three ponies from one seller. She was asking £5 shipping per pony. I asked for combined shipping, she still charge me £15. The ponies were sent individually (yes, individually) via plain old second class, not even sign for. I couldn't be bothered to deal with it so gave her no stars on shipping in the feedback.
Love pkw xxx
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Personally, I pay close attention to what the shipping cost listed is and look at the sellers terms on combined shipping if buying multiple items. I won't buy an item if the shipping is more than I think it should be.
As for your missing pony, I would open a case.
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I got a message from her again after I asked her a question.
My question was: "Did you sent her in a seperate enveloppe?"She replied with a simple "Yes". Which I think is a lie. If that was the case she would have brought it up in the first place and could have said something like. "It might still come because I sent her in a seperate enveloppe".
I will never deal with this person again. I think she just frogot to send it. And by reading my message which I wrote "Please send her because I paid shipping per Pony. Which means I paid for Ringlet's shipping as well". I think she just doesn't want to do that because she may feel she will not be this lucky this time and have to pay the ACTUAL shipping price.
I am so temtped to give her a negative on her Ebay profile.
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There are two separate issues at work here.
Firstly, the correct cost of postage for these ponies was not £2.85. As I think Sebby or Ringlets said above, it's a post office goof. That's a post office label, it couldn't have been done by the seller at home. Someone at a post office had to print it and stick it on the package when she took it in.
And as everyone from the UK has said, that's not an international mailing label. 2C means Second Class. That's a form of postage only available in the UK. So someone at her post office made an error on charging her. The only thing I don't understand is why you haven't been slapped with an inadequate postage notice, asking you to pay the difference. Unless, of course, that doesn't exist in the Netherlands, in which case, good.
The amount the seller charged you before she posted it was more correct with what it should have cost, if it had had tracking. It doesn't look like she went with tracking or a box, which means it probably wasn't as expensive as £15. But it should have been more than £2.85.
The thing is, although refunding you the shipping difference would be the morally right thing to do, because this looks like an error of the postal service, Ebay can't penalise her for overcharging you. If Ebay check the rates, they'll find that the rate you paid is closer to the real rate than the rate you received. There is also the possibility she did pay the full amount for your item to be posted, but the labels got muddled up. (A receipt would prove that). In which case, she'd be reluctant to refund as she'd be out of pocket. And ultimately she might not be clear herself what the charge was.
The fact there was a missing pony is a different issue. You are owed your pony or a refund for the full cost of pony and her shipping, I would imagine, if she doesn't arrive. The fact the seller has sent her separately may be true if she originally intended to ship like that. The pony may have already been packaged and that's why. But given the mess up over the mailing label, it's possible something else also got messed up here at the post office and that's why you haven't had the packages together. And, if Ringlets has been sent correctly, she will have the correct kind of postage cost on her envelope.
I suspect that what she should have paid for your package plus the postage for Ringlets on her own should add up to around £15. Providing Ringlets arrives.
I am still bemused at how that package got to Holland with the wrong label on it, but I guess you should just take the fact it got to you as a bonus...
It might be that she forgot Ringlets and has now sent her in a separate envelope. I guess wait and see, and if she doesn't arrive, file a claim with ebay?
It sounds as though she has a ton of sales going on and is a little bit all over the place with dealing with them.
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The extra costs to be paid for too low shipping fees will be send to the sender (if known). If there is no return address or they won't even bother due to international shipping, it can be filed to the recipient. But that can take a few weeks....
As the recipient you're not obligated to pay for the difference as you aren't the person who has given them the order to ship.
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The extra costs to be paid for too low shipping fees will be send to the sender (if known). If there is no return address or they won't even bother due to international shipping, it can be filed to the recipient. But that can take a few weeks....
As the recipient you're not obligated to pay for the difference as you aren't the person who has given them the order to ship.
Not sure about the Netherlands, but in the US one of two things will happen if a package is accepted with too little postage. They'll either return the package to the sender with an "insufficient postage" stamp on it or they'll charge the recepient for the extra postage.
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The extra costs to be paid for too low shipping fees will be send to the sender (if known). If there is no return address or they won't even bother due to international shipping, it can be filed to the recipient. But that can take a few weeks....
As the recipient you're not obligated to pay for the difference as you aren't the person who has given them the order to ship.
In the UK it usually falls to the recipient. They hold the item hostage until you pay up. They're nice like that in our post system. Sounds like the Dutch system is better (and if this is the case and there was an error, the seller will end up paying the shipping, and so it's probably NOT fair to sting her for a refund. Ultimately, whatever the PO did, it's probably going to cost her the full whack she quoted by the time this is done.
Although she could do with being much better at communicating and organisation.
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Shipping issue- just weird. But charging for shipping and handling is normal and if the shipping cost is less, it is only unfair if they told you they were charging actual shipping rate. Also combined shipping is not required. I always email a seller in advance to see if they will combine or if the shipping rate is unclear (usually though there is a button you can estimate shipping even when not specified?)
Missing pony- it's unclear if she sent you the pony after you pointed out it was missing? Or not? Either way, open a claim, ask for the tracking. If she provides tracking, wait until it arrives. If she doesn't send, monitor your claim and request a refund when it is due.