So I have a new update and warning for anyone thinking of risking dealing with this person.
I have had information come to light that this person is a known doll scalper and scammer who plagues Disney boards requesting to buy cheap then sells the dolls for crazy monies. They also agree to many sales and then not go through with them for various reasons (as in my own case
) The other IDs this person goes by is Graemecookie and Candymcook
Please AVOID dealing with this person.
****************
New Update
Sooo after refusing to send my dolls, and her rude message claiming she hadnt got Anna and didnt intend to sell her on ebay then her final parting comment " Good luck getting them at that price again" - which if you read the message quoted a bit further on in this thread - is sarcastic and nasty, i reported her to ebay and still hadnt heard anything from ebay but I;ve kept an eye on her listings.
Guess what? just checked toystorycollector1987 s current listing and now she has BOTH elsa and Anna up for sale seperately at ridiculous prices!!
I have contacted ebay again. I know I found another set of these dolls now (and certainly a lot cheaper than those prices!
) but this seller should not be getting away with this
ELsa
Look up on ebayUK : Brand New March 2014 Disney Frozen Elsa Limited Edition Doll 5-000 SoldOut"
and Anna
look up on ebay UK : March 2014 Brand New Disney Frozen Anna Limited Edition Doll Sold Out 5-000
(link again to original auction I won
Link to Auction I won
http://www.ebay.co.uk/itm/Limited-Edition-Disney-Store-Anna-And-Elsa-Frozen-Dolls-5000-Worldwide-/390774818198?_trksid=p2047675.l2557&ssPageName=STRK%3AMEWNX%3AIT&nma=true&si=g%252BSlKpDJ9NZpbU2d%252BENfVVH94Xs%253D&orig_cvip=true&rt=nc#ht_215wt_1190)
UPDATE:
Guess what? I was spot on with my prediction. This morning, one morning after she refunded me and closed the case, She has my dolls relisted on ebay seperately - with pics of actual doll (elsa) and says she has Anna for sale too , listing soon - to try and get more money after she realised that the values had gone up since I won her presale auction last month - and so she no longer wanted to sell to me
I have called ebay and reported her , they are going to check our correspondance, and I have also left her a negative feedback
Link to Auction I won
http://www.ebay.co.uk/itm/Limited-Edition-Disney-Store-Anna-And-Elsa-Frozen-Dolls-5000-Worldwide-/390774818198?_trksid=p2047675.l2557&ssPageName=STRK%3AMEWNX%3AIT&nma=true&si=g%252BSlKpDJ9NZpbU2d%252BENfVVH94Xs%253D&orig_cvip=true&rt=nc#ht_215wt_1190lMy elsa doll is now relisted for sale , with mention of Anna doll for sale to
Orignal post:
ok..I'm normally here giving advice lol, but I think I need some help from you guys today. I dont think there's anything i can do.... but I'll tell you my story. You may also want to be wary of buying from this person
I won a pre-sale auction from UK seller toystorycollector1987 on 21st February for Disney Frozen limited edition Anna and ELsa dolls . They were due to be released from disney Store on March 18th. They were sold as a pre-order in US on January 10th, this seller got her order confirmed and then listed a pre-sale auction on ebay UK, which I won (on feb 21st as mentioned) - both dolls together for £310. She said she would ship once she got them from US, so after March 18th. Good communication, no issues so far at this point.
but it didnt stay that way. Yesterday ebay advised me over the phone to open a case since my seller stopped communicating with me on March 19th, no dolls, no nothing, and my time frame of 30 days getting close. So I opened the case.
Here is parts of a message I sent to ebay explaining what happened after I found that my case closed right away with a full refund.. parts are added to show you guys what happened too (its not as straight forward as a item not recieved case BTW so bear with me. I didnt send ebay any smilies in my message, I'm adding them so that you dont see a wall-o-text!!
hello, I just noticed my case closed without contact from the seller. She gave me a full refund. I did not ask for a full refund when I opened the case. I asked for tracking information on my missing doll and to still recieve the one doll she already has at her home - and that I still wanted both my dolls. Seller had already told me she had one of the dolls I bought and she had tracking on the other one. I told her in the case and through messages previously that even if she had not got the second doll, I still wanted the Elsa doll with a partial refund for the missing doll "
( Just to add that on ebay UK, asking for a partial *is* still one of the solutions that can be chosen as your preferred solution to a case
)
" Here is my concern. Disney Store sold these dolls Limited Edition as pre-order in January in USA, and then were supposed to sell them online here in the UK on 18th March. My seller had confirmation of receiving her order for both dolls (Anna and Elsa) from USA, and listed a pre-order auction in February (she listed in the auction that her order is confirmed so she would get the dolls) , which ended on 21st and I won the dolls for £310 with £40 shipping. I asked her on 17th March when i could expect the dolls and she told me that my Elsa doll had already arrived to her from US, she was just waiting on Anna. She had previosuly offered to also sell me a second set of these dolls as well for the same price I won the auction for. I refused at the time, but I asked about them later when I discovered what had happened in regards to disney store UK.
On 18th March Disney Store UK made a huge mess up and no-one in the UK got chance to buy any dolls from them. This made the value and demand in the UK increase rapidly
. After this date the seller contacted me for the last time (march 19th) and wanted to give me full refund as she claimed one doll was missing (although she had order confirmation and tracking from Disney store US) She had already told me she had my other doll in hand on 17th March. I said no , I would wait, and even if the Anna doll never turned up I still wanted the Elsa doll, but I asked her to check her tracking on the anna doll again and to contact Disney Store US to find out when to expect delivery. seller stopped responding to me
.
I sent her further messages but no response. I opened a case this morning saying that I didnt want a refund, I wanted either the one doll she definitely has (Elsa), or I still wanted both dolls if possible and to let me know whats happening with the tracking on the other doll. Seller still did not respond and just issued a full refund to close the case without contacting me or getting ebay further invloved"
It is my belief and concern that the seller wanted to back out of this sale from 18th March when she admitted to me she knew what had happened with the Disney Store UK and that no-one in the UK got a chance to order them. I believe that she stopped contact and issued a full refund right away as she wants to resell these dolls(and the second set which she also offered to me originally via messages) to someone else on ebay, either through her current ID or another account she might have, for a lot more money now that she knows the value has gone up dramatically since I won the auction
. I am very upset about this situation, and as the seller has issued a full refund she is hoping ebay will not see her messages or take any action
Could you tell me if there is anything I can do about this?
I cannot force her to send my doll that she definitely has, but surely its breaking rules if she cancelled my sale only to resell my items for more money later? She also offered to sell me a second set of these dolls(not listed on ebay) for the same amount as the set I won ( its definitely against ebay rules to sell without listing) , and communication was great up until the point where she found out what had happened in the UK Disney Store and that the dolls that she sold me had at least doubled in value (- if you check the listings for these dolls now you'll see what I mean!The (elsa from frozen limited edition) doll I won and that she admitted she had in her possession is selling on ebay for as much or more money than I paid for both dolls together in the auction I won in February!
)
Can Ebay check our correspondance and is there anything that can be done about this seller's behaviour?
I did send a message (parts of which are included here) to ebay this morning about the situation, but they just send me an automated email telling me to open a case for money back - when the case in question had already closed
I was hoping someone from ebay would investigate! is there anything else I can do other than accept she refuses to send my dolls? sorry if this message gets a little confusing, I'm just feeling very upset and disappointed right now
.
I'm tempted to leave bad feedback too.
I've tried ebay support but getting no joy contacting them ATM by phone or email
I would be very grateful if you all could give me some advice on this situation please
Its easy to remember the rules and advise others , but when its closer to home, it can make your mind go crazy!
Thanks in advance! Oh and I think you guys need cookies and chocolate and coffee and ponies for getting through all of that!
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Happy Arena-versary to me!! 
I haven't changed it in 10 years 
.. no-one had knocked the door.... so went to check. 
. I contacted Disney Store who were also horrified and I sent them pics - also thankfully there was the evidence that the guy had written he had put my item in the bin which I submitted to Disney Store who sorted me out another set and discounts and apologised ...
) when they first were released and I've held on to both as one was in a square box and one in a more rounded box 
