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Quote from: lochnessmomster on June 15, 2012, 11:00:14 AMI don't think that is really fair of you to say. Have you read the entire thread?I don't think the seller is the nicest person, don't get me wrong. But I do think she has a right to be annoyed. I'm not excusing anything else. And the whole canceling immediately thing doesn't play well. Also, she's not saying to send back the pony with no refund (people are jumping to this conclusion). She's saying that if she doesn't see an issue that she isn't going to refund you. This is actually a common practice with electronics but odd with an item like this. I just see so many threads that are about a non-collector selling a pony with a crappy picture and people are flabbergasted when it's not as described. I think it's unfair on both sides to keep buying from people that have one-liners and then once the transaction is completed to try and get the price you think it's worth.
I don't think that is really fair of you to say. Have you read the entire thread?
Me again. I dont know if youll decide to go forwards the refund but if you decide to keep her I have a hank of water nixie I can split and I think I have a g3 turquoise tail that might work if that color is a closer match. But it won't be original g1 hair but still if you decide to keep her a little makeover and she could still be a pretty pony. But if the experience has soured you against owning her perhaps you could resell and recoup some of the loss that way if the refund isn't going how you want.Edit:for spelling
"That's fair enough, and I do realize there are non-pony-collectors out there who just happen to be selling ponies. I'm not expecting as much from them. However, in our communications, she told me that she had sold several ponies and that this one was not only in good condition, it was in excellent condition. That is the part I have a problem with." Oh sorry, if you wrote this earlier I missed it. In that case I'm with you. Especially since she said she has sold other ponies.Edit to say that I think your last message was great. I hope she responds back in a more polite manner and understands that she made a mistake.
Sorry you are having a rough patch on ebay I can understand your frustration especially since she assured you that the pony was in excellent condition through her message back to you after your first concern.I am not going to say that it was not a gamble in the first place with a loose description and a bad picture but we have all done it. And that is just the chance we take sometimes. We are humans, we make mistakes. I have done the same thing plenty of times so you are not alone. The email you sent looks good and hopefully she will work with you. If not it looks like Sarah is willing to help you get her back to new. Keep us posted!
If you look at lochness's last post, the seller did respond. And left her with a "Send her back and I will look at her." There is no mention of a refund. If there is no record within ebay's system of what happened she might have a hard time getting her money back if the seller decides there is nothing wrong with the pony.
Just to play devils advocate here - has the tail definitely had a trim, or has the washer inside slipped and caused one half of the tail to move? Either way the seller seems very abrupt, not the way she should be going about things. Rude people, ugh.
Quote from: ponylady on June 15, 2012, 04:06:49 PMIf you look at lochness's last post, the seller did respond. And left her with a "Send her back and I will look at her." There is no mention of a refund. If there is no record within ebay's system of what happened she might have a hard time getting her money back if the seller decides there is nothing wrong with the pony.This is where I am too. Its not like she is going to pay to send the pony back to you again after all this. So it seems like is planning on keeping it. Otherwise she would look at it, decide there is nothing wrong with it, and pay to send you back a pony you don't want and deny your refund? No. I don't think so. So really there is no reason not to refund your money. It's very shady. I mean sure everyone involved is frustrated but how can she expect you to send it back without at least promising you a refund. Can you send her pictures of the damage you are talking about instead of returning the actual pony? This should be just as viable. She can view the damage and then see what you are talking about without you taking the risk of just sending it back and hoping she gives you a refund.
Quote from: Pinkamena on June 15, 2012, 03:07:13 PMJust to play devils advocate here - has the tail definitely had a trim, or has the washer inside slipped and caused one half of the tail to move? Either way the seller seems very abrupt, not the way she should be going about things. Rude people, ugh.Playing devil's advocate is sometimes necessary, and thank you for trying to be objective. It's good to have people in your life who will truly think over a situation before automatically agreeing with you. After reading your question, I gave the short section of her tail a very gentle tug and also held her body up to the light to see if there is extra tail dangling about inside. Nope. So, yes... the tail has definitely had a trim.
I just want to add, sometimes the tail can slip without the washer being loose, or any extra tail looking like it is inside the pony. If the tail is put in and cut before it is sitting flush with the body, and then a child pulls it or combs it, the metal hair staple can shift towards the washer, and then the hair looks uneven. I actually have 3 or 4 g1s with this problem. And with your description it sounds exactly like that is what has happened. And honestly, from the buyers pov, it does sound like major buyers remorse. Ok, the tail thing looks like an obvious flaw they should have mentioned, but you didn't want her and you think you paid to much, the buyer knows that, and straight away you complain about flaws that she didn't believe to exist? I can't blame them for doubting you.