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Priority Mail International shipments containing merchandise are insured against loss, damage, or missing contents up to $200 at no additional charge. Priority Mail International shipments containing only nonnegotiable documents are insured against loss, damage, or missing contents up to $100 for document reconstruction at no additional charge. Indemnity is paid by the U.S. Postal Service as provided in 933. For a fee, the sender may purchase additional insurance to protect against loss, damage, or missing contents for Priority Mail International items containing merchandise, subject to individual country limitations. Additional document reconstruction insurance may not be purchased. If the item has been lost, or if it has been delivered to the addressee in damaged condition or with missing contents, payment is made to the sender unless the sender waives the right to payment, in writing, in favor of the addressee.
most people offer First Class International as buyers prefer it.
How annoying though that paypal is holding your funds. Doesn't tracking show that you mailed it? I didn't know they'd hold your $$ in those situations.
Royal Mail also sometimes converts the tracking number to a UK tracking number on entry which sometimes gets lost in the confusion.I find that the USPS site is better than the UK one for tracking packages in general, but it's worth a try if it helps. If RM say it's lost, it might not help - but I just had a thought from what banditpony said.https://www.royalmail.com/track-your-item#/That's the link, anyhow, but it occurred to me that if the buyer didn't phone Royal Mail and was just using this tracking thing it might have told her that the item was not located in the system. Which might have been interpreted as 'lost'. It's hard to know without details of the tracking and the investigation that went on - but just in case this helps.
Unsurprisingly the best tracking I've found globally is Japanese. Predictable right....
Quote from: Galactica on April 02, 2019, 11:13:37 AMHow annoying though that paypal is holding your funds. Doesn't tracking show that you mailed it? I didn't know they'd hold your $$ in those situations. Tracking doesn't mean too much. Sellers have the burden of delivery, not that an item was shipped. Paypal holds funds when a buyer opens up an "item not received" case because they are investigating and the seller most likely will need to do a full refund if the item doesn't show up. And they are making sure they don't spend the funds they might have to give back to the buyer. Sometimes if the package is shown to arrive in the buyer's country, then sometimes that counts enough for paypal as delivery. Also, when you check tracking-- don't just check within ebay... check with the buyer's post website as well. Sometimes more info shows up.