Hmm, all right, thanks. I found conflicting information about it and couldn't tell whether or not it was an official policy change. It's been a week and I escalated the dispute to a claim so we'll see.
I feel like a sucker. It's been many years since I've gotten myself scammed lol even knowing buying followers is ripe for it. Did my research and picked the best company that seemed to fit my needs. No, it's not illegal in the sense of the word you can get arrested but IG doesn't like it and you run the risk of being banned when you do it.
Plus, if you're actually looking for real followers who like, comment, engage and have brains (debatable) there are a lot of ways to do it on your own organically with time and effort and also services now that you can pay for who do it kosherly. But I needed something fast and dirty. And getting tangled up with this company prevented me from going to a different followers company bc I didn't want to file a claim and have these guys go, oh, look, you did too get all these followers, and it was actually the second company so right now I'm waiting and it's holding things back.