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I understand the legal portion and respect that, but as a community isn't there anything that can be done? This buyer can now go out and feel like they can do this to anyone and it makes selling risky here. Ember did nothing wrong but has to some how make the situation right and the buyer that made the problem is off Scott free to do it again? Ember was trying to help this person buy a grail pony by accepting payments (on a generous plan) and instead she is suffering, that's really sad.
Quote from: kasin on September 22, 2015, 06:58:19 AMI understand the legal portion and respect that, but as a community isn't there anything that can be done? This buyer can now go out and feel like they can do this to anyone and it makes selling risky here. Ember did nothing wrong but has to some how make the situation right and the buyer that made the problem is off Scott free to do it again? Ember was trying to help this person buy a grail pony by accepting payments (on a generous plan) and instead she is suffering, that's really sad.There is nothing the community can do- nothing MLP Arena can do. Except that sometimes shaming the person into doing the right thing seems to work.
I think a LOT of the issue is more the buyers *behavior* then the amount; the buyer doesn't seem willing to wait, is trying to insist on getting a pony that was not for sale, and is threatening the seller, right? Ember is not saying she won't give the money back; she is saying the buyer wants it *right now*, and doesn't seem willing to give her the time she needs to come up with the money, and is making what I would consider threats to go to the credit card company. The thing is, I don't think they CAN get their money back that way, if Ember has all her records? After all, the agreement was probably carried out in either PMs or emails, I'm sure there's something stating the amount($500) was a deposit. Ember has already agreed to try to give it back, but needs time to do so. The company would probably take those emails or PMs as evidence the sale was agreed to, so the seller can't claim the card was used without permission.It also can't be claimed as item not received, because the item hasn't been paid for fully, so I'm not sure what the buyer thinks the credit card company can do?In other words, I don't think the buyer has any real way to force the money being returned to them immediately; their only real option is to calm down and try to work something out with Ember. It's not like the money can magically appear in Ember's accounts, and she can't give back what she doesn't have.
For me its absolutely behavior that I have an issue with. We have an honor system and I feel its been violated here. Involving the card company so quickly when the buyer knows Ember is short funds is low, it could affect Embers credit and that's not ok, why didn't the buyer come here? The buyer owed Ember the same courtesy Ember gave her, to pay in installments, especially since Ember has a long positive history with this person and did not make this situation. in any case, not my deal, back under my rock.
Quote from: kasin on September 23, 2015, 06:57:37 AMFor me its absolutely behavior that I have an issue with. We have an honor system and I feel its been violated here. Involving the card company so quickly when the buyer knows Ember is short funds is low, it could affect Embers credit and that's not ok, why didn't the buyer come here? The buyer owed Ember the same courtesy Ember gave her, to pay in installments, especially since Ember has a long positive history with this person and did not make this situation. in any case, not my deal, back under my rock.Agreed. Trying to get her refund back by filing a dispute with her credit card company- that is not cool and sounds like extortion to me.