So er..another DH thread (sorry mods)

[hokuspokus]

I've ordered 2 big orders from her recently (past 5 months). 10 days is a bit soon to be complaining in my  opinion. After it leaves the US it can take for ever to get through customs, and that's not in her hands. I say just be patient. Both my orders arrived in around 2 1/2 weeks give or take a weekend.

This sounds good to me. I would wait a few days before acting on it


little edit:

She doesn't give international tracking numbers.

I think you are right, i also never got a tracking code/number when i bought from DH.

[kaskurgi]

Every time I mail something international I have to fill out a customs form and they have a tracking number on that. Not really sure how an international letter/mail has no tracking number. It usually for me starts with LC then numbers.

[ponylady]

Kas, your completely right but it will not track it out of the US. It will usually only show the time of acceptance at the PO and maybe when it arrives/leaves customs.

The only way to have any sort of a tracking number is for it to be sent Priority or Global express and those begin with CP or EC before the number, I am pretty sure

[NoDivision]

The customs number may not provide full tracking, but it can at least serve as a confirmation number. I think that was the OPs main concern, that she's had no confirmation that her order has been shipped.

[kaskurgi]

As long as she has the receipt it should be on it. I always make sure to get a receipt even if something is pre-paid postage maybe you can just ask her politely to see in a manner that doesn't elude to you thinking she didn't ship it? I dunno I haven't had problems but I don't live overseas. Usually if I do ship overseas people let me know as soon as things arrive. International shipping has been taking a bit longer then normal lately I will say that. Took a package I sent to Argentina almost 45 days and one to a pen pal in Ireland 2 months. :\

[NinaMarie]

When I placed my first order with her I never even got a shipping confirmation email. It just showed up 9 days after I ordered.

[LittleKirara]

If your order is small enough you won't get a tracking number. She fully went above and beyond to make up her last mistake to me so I will be continuing to us her.

If you are still worried just keep emailing, she will respond eventually.

[BerryMouse]

My last few DH orders always took 3-4 weeks.
And cuz I'm located in Germany (close to the UK) I guess that's the estimated time you should expect the arrival =)
And yes, that seems to be normal.

[Eternia]

Ugh I'm having an issue with her too. Ordered hair on the 10th, no email no nothing. And I am in the us...I only stress because I am on a deadline...

[MikeysGrrrl]

Anyone that's currently waiting for hair orders and have tried contacting her by email gotten their orders or any response yet? Also waiting on an order and I've emailed with no response so far

[Eternia]

Nothing so far

[Sakuyamon]

I got a response yesterday. I belive I know why she isnt replying. Her email is AOL, and its very unreliable. Two years ago I had immense problems with getting ahold of her because my emails did not get through.
She told me to send a message to her via sms, im not sure if it got through because Im in a different country. I did tell her that she should get hotmail or gmail instead. Here is her phone number that she gave me  818-531-2774.

[Eldarwen]

It has usually taken me around 2-3 weeks to receive my order. I've never had any problems, only once I received the wrong hair, and even then she sent me the right ones for free and I got to keep the wrong ones.

And no, you dont get any messages/tracking number about your package after the order.  (if you dont live in the US)

I am also waiting on an order right now, I placed my order on 17th this month. I will let you know if it arrives or not.

[NoDivision]

I have a LOT of issues with people using AOL. Our primary method of communication at my job is through e-mail, so order confirmations etc etc all get e-mailed out. I would say that 85% of the people who report never receiving e-mails have AOL addresses. It really is horribly unreliable.

Dollyhair really should look into a more reliable e-mail provider if she's not receiving customer e-mails.

[Eternia]

I have sent her another email....it has been 2 weeks since my order was placed. Considering she claims shipping within 1-3 days, and i am in the us, this is ridiculous.