Kokomo Toys (eBay) sent me a pony missing 1/2 her face!! O_O

[kitkatvintage]

I recently bought a lot of ponies from Kokomo Toys on eBay. I won it for a reasonable price: $25 for 10 ponies, a Fairy Tails bird, & a case. I was particularly existed for a HTF white Bluebelle hidden in the lot. Well it arrived yesterday, and this is what I found:

visitors can't see pics , please register or login


I messaged the seller who is a vintage toy dealer with a real brick & mortar shop:
"Hi,
I received the lot of ponies I bought from you today. While most are in very nice shape, as pictured, one pony (white body, purple hair, pink stars) has a 1/2 hole in her face!! Every picture shows this pony from the good side & there is no mention of this major damage in the description. I don't think this type of condition falls under normal play wear. Please let me know how we can handle this situation.
Thanks"

and this is the reply I got:
"For us the lot was considered play wear. We listed a many pony lots at the same time, and tried to take good pictures of everything. I'm sorry if in the hustle and bustle we missed something. If you would like to return the lot we can issue a refund."

Really??? How can someone who has long time experience buying & selling vintage toys view a giant hole in the face as "normal play wear". The rest of the lot is nice (or can be cleaned to be nice), so I'd rather cut my loss & keep everything. It just sucks that the one really valuable pony in the lot is in such poor condition. She is shown in multiple pictures, but always from the good side.

So I guess all I have to say is that I will never buy from Kokomo Toys again. If you are looking at any of their future listings, be very careful about hidden flaws!!

[himmie]

Wow, I cannot believe they thought that was normal play wear! I am sorry to see she is in such rough shape. I wondered who had won that girl.

I saw all of their lots and considered bidding a few, kind of glad I did not. Thanks for the warning!

[LunaDehligt]

poor pony
and i hope you can fix the problem

[Cool.Breeze]

Geez, hope you didn't pay to much for the lot :\ what a drag. I personally think a partial refund would be gracious of them to offer. That really should have been sold as bail or for repair, not in a lot listed as toys with play wear. If they really did miss that big of a flaw, they ought to slow it down and be a little more thorough in their photos and descriptions ;o_o

[bluerose9978]

Definitely not normal play wear in my opinion, yikes! That is definitely bait! And cleverly hiding the flaw is not OK.

[Rainbow Revolver]

YIKES!! That is NOT normal play wear!!! Dx
I'm sorry you got cheated like that.... :c

[tulagirl]

 
If that is their definition of play wear, I sure would like to know what they consider a bait.

[Skeen]

Oh please, what child DIDN'T cut holes in their ponies' faces?  /sarcasm

Neutral feedback at best. 

[Dewprincess]

I am pretty lenient on flaws in my own ponies, but that is absolutely no better than bait.  Even if the rest of the pony was flawless (and it looks like that one has a lot of pindot as well?), a hole in the face is immediate bait box qualification.  I'd at least expect a partial refund, particularly if the price you paid was based mostly on White Bluebelle.

[HawaiianRain]

That's normal play wear... if you happen to be a teething puppy...sheesh!

sounds more like a  case of being lazy with photos and descriptions.

[Teddy]

Yeah, that's ridiculous and unacceptable! You know they had to take pics of her good side on purpose, there's no way anyone would miss that. Very sneaky and dishonest of them, I would definitely be upset as well! I would ask for a partial refund, even though you got it all for a decent price. It's the principal of the matter and hopefully that will force the seller to be more upfront about condition in the future.

[Galactica]

I am familiar with that shop-  they have a lot of VERY shady auctions-  I know for a fact they bought up a bunch of crap Strawberry SHortcake dolls and parts from the EarthToyCollectible mall and tried (are still trying) to pass them off as prototypes.  THey are using the fact that the plastic "pets" are in various stages of disintegration (they harden just like ponies and the color of the paint fades) as proof that they are protoypes...

So shady.

DO NOT buy from them.

[Vintergatan]

LOL! Yeah, they probably missed that, cos, you know, they were busy and stuff!

Frauds! I would also demand a partial, and if not leave them appropriate feedback.

[Sarahlacewing]

Poor pony! I'm sure they were intentionally misleading.  A hard to find pony mixed into a so-so lot only showed the good side up.  They used that to trick you. Shady as all heck.  Do you think you'll return? 

I'll try to help you restore if you'd like but she won't ever be worth what you paid probably.

[babylicketysplit]

I am familiar with that shop-  they have a lot of VERY shady auctions-  I know for a fact they bought up a bunch of crap Strawberry SHortcake dolls and parts from the EarthToyCollectible mall and tried (are still trying) to pass them off as prototypes.  THey are using the fact that the plastic "pets" are in various stages of disintegration (they harden just like ponies and the color of the paint fades) as proof that they are protoypes...

So shady.

DO NOT buy from them.

REALLY!?   that is soo not ok.

and a pony missing half its face.  totally bait, rare pony or not.   reminds me of that person who wanted 100 $ for a mimic with her feet ripped off a few years back lol.
unless the flaws are listed up front then you should be getting at least a partial refund