The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Ringlets on November 15, 2017, 04:38:35 AM
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Heads up peeps , Hermes are still a huge FAIL , be careful if your seller ships using them :(
I know there have been previous threads in here about Hermes, including another horror story of someone's pony parcel being left in the bin or recycling, but it seems that despite complaints from customers , some at least who deliver for Hermes are still doing terrible things with parcels.
The last 3 toy parcels I've had that have been delivered by Hermes over the last month ( 2 from Disney Store, one from Asda ) have been deboxed and and worse :yikes:
Issue 1 : A deluxe set of singing Frozen dolls from Disney Store : DS packed in a large box (I bought the Tangled deluxe set and others before now and they were packed perfectly, lately DS have packed better and sealed the boxes better with DS tape too) with paper etc in there to stop damage. I was looking out for my parcel- we were at home and expecting it - when I got a notification on the computer that it had been delivered. But it hadn't? :what: :blink: .. no-one had knocked the door.... so went to check.
There was a card pushed through saying the parcel has been left in the green bin !!(in the UK my area that means the Garden waste! which was full of dead rotting leaves and water) :whoa: :sad: :mad: :cry: . As if that wasn't horrifying enough, I knew that the box it would have come in from Disney Store would not have fitted in that bin.. and I was right. The Hermes guy had pulled the DS label off the box (there were card bits on the back of the sticker with my addy on), stuck it directly onto my deluxe set (- which BTW wasn't cheap, and they sing so there are holes in the plastic so you can twirl the girls hands, and I keep these deluxe sets MIB for my collection!! ), and then literally shoved the totally deboxed set into the waste bin to make it fit and dented the actual set because it still wouldn't fit, plus with no wrapping and my invoice shoved in there with my details on too. . Needless to say my set was all soggy and damaged :cry: :cry: :wail: . I contacted Disney Store who were also horrified and I sent them pics - also thankfully there was the evidence that the guy had written he had put my item in the bin which I submitted to Disney Store who sorted me out another set and discounts and apologised ...
Also thankfully it was not bin collection day when Hermes did this to my parcel!
Disney Store were great about it
but
issue 2 : My replacement set - the guy did actually knock the door this time , but my set had also been deboxed AGAIN and put into a Hermes bag , no DS invoice, and it was all dented and damaged box too. I could not fault Disney Store for this but the Hermes guy had obviously took it onto himself (it was a him) to debox , and delivered this set in his car, not in Hermes van, though he was from them. I left it at that. Disney Store had been fantastic but Hermes once again ruined my stuff :(
Issue 3: Asda (Walmart) online toy delivery. Again a large deluxe set, to be kept MIB. I didn't think they used Hermes, they usually use their own delivery peeps - but when I got the "out for delivery" notification it was from Hermes :facepalm: - and guess what? yep the guy knocked the door but my set had again been deboxed. He handed my Father in Law (who was in at the time) a note saying that he had deboxed because the outer original packaging from Asda had got wet and damaged on the way (uh it was only just out for delivery?!! and it wasn't raining! :throw: :mad: ) , also my invoice was loose and handed over, then the guy left.
Thankfully my set was not (badly) damaged this time and could be left MIB , but again it had been deboxed by the Hermes guy, and my invoice with details had been taken out too though this one was handed over :(
Seriously this is bad! I will never be using hermes to delivery anything from me and will think twice before buying from a company that uses them in future :pout:
I would NOT recommend Hermes at all now. Please be careful and keep a look out for your stuff on delivery dates if you are getting something delivered by Hermes
(end of rant :blush: )
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I've never heard of this company before now (granted, I live in the US). How is this company allowed to even exist and deliver things if they constantly pull crap like that?
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I think Hermes (or is it YoDel?) are a franchise - a person can choose to become a local delivery agent for the company - this is where quality control gets messy as it seems all the agent cares about is earning commission on the greatest number of parcel units shifted in the shortest time.
I usually get a knock on the door at home - opening the door to parcels dumped on my doorstep and the delivery guy already driven off - I am lucky that I have a long-ish drive and my door is in an alcove so any dumped stuff cannot be seen easily from the pavement.
It is horrifying to read about the de-boxing and putting in a "safe place" a.k.a. the bin :shocked:
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Why would they do that? What is wrong with this crappy company? Why would Any reputable company continue to use their services? :mad:
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Oof, that sounds horrible! Especially the first story, why on earth would you put a package in a compost/garbage bin! :whoa:
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Thats horrible!
I have never heard about deboxing before, onl had a few boxes either with huge holes and bent corners like something heavy hit it. Thankfully nothing been lost or fallen out yet. Well some books fell out when I picked it up in the post office, my belly was not prepared to get hit by 6 books straight on.
I know in the Norwegian pokemon TCG collecters have been warning on 'PostNord' for loosing letters with pokemon cards coming from Sweden.
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That is insane, I wouldn't be surprised if they end up with a class action lawsuit against them. Is there any way for you to make complaints against the person who delivered? I'm so sorry this happened to you, glad Disney Store was decent.
I would be asking the company why they allow packages to be deboxed by the deliverer and delivered loose - they should at least be repackaged.
I know in general it's illegal to open another person's mail, unless you're an employee of the post office - but this feels like a grey area where they cannot ensure your purchases won't be damaged or stolen, what kind of screening process/training do their deliverers go through? Doesn't sound like enough if they're outsourcing to people who don't have enough common sense to deliver the package in the same state it arrived to them in.
Everyone is crazy for the Uber like business model lately, but they're getting sued too. There's not enough accountability, or protection for the consumer who gets screwed by the company who couldn't care less.
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I had a package delivered by hermies and I hadn't changed my address so was expecting them to return to sender but they never did >:( and when I phoned them they said it was over 10 days and was a lost package !!!!I would never send any thing with them or yodel
I will send with post office I think :/
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That is insane, I wouldn't be surprised if they end up with a class action lawsuit against them. Is there any way for you to make complaints against the person who delivered? I'm so sorry this happened to you, glad Disney Store was decent.
I would be asking the company why they allow packages to be deboxed by the deliverer and delivered loose - they should at least be repackaged.
I know in general it's illegal to open another person's mail, unless you're an employee of the post office - but this feels like a grey area where they cannot ensure your purchases won't be damaged or stolen, what kind of screening process/training do their deliverers go through? Doesn't sound like enough if they're outsourcing to people who don't have enough common sense to deliver the package in the same state it arrived to them in.
Everyone is crazy for the Uber like business model lately, but they're getting sued too. There's not enough accountability, or protection for the consumer who gets screwed by the company who couldn't care less.
Agreed with everything you just said.
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Okay wait, it is a law in the US that you can't open mail that doesn't belong to you. That means anyone. So do you not have that law there? How can this happen?
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Okay wait, it is a law in the US that you can't open mail that doesn't belong to you. That means anyone. So do you not have that law there? How can this happen?
That's a good question tula-roola. Surely that same law should be in other countries too right?
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Okay wait, it is a law in the US that you can't open mail that doesn't belong to you. That means anyone. So do you not have that law there? How can this happen?
That's a good question tula-roola. Surely that same law should be in other countries too right?
Some countries, not all, and I think international 'courier' packages such as these are a different story.
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Okay wait, it is a law in the US that you can't open mail that doesn't belong to you. That means anyone. So do you not have that law there? How can this happen?
That's a good question tula-roola. Surely that same law should be in other countries too right?
Some countries, not all, and I think international 'courier' packages such as these are a different story.
Ah. :( That sucks. Still, one would think they would want to have a good reputation as a business company?
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We have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.
You must of had someone who doesn't know that it's important to not open boxes. If you use Hermes again, and if it's the same bloke take a picture of him send it to Hermes and hopefully they will sack him.
Post Merge: November 15, 2017, 10:12:07 PM
I had a package delivered by hermies and I hadn't changed my address so was expecting them to return to sender but they never did >:( and when I phoned them they said it was over 10 days and was a lost package !!!!I would never send any thing with them or yodel
I will send with post office I think :/
Post office is bad, I sent some Pokemon cards to ProfessorOak.com in America (sealed in an enovolpe). Package was sent and it only had the invoice of the cards that I selled to him, no Pokemon Cards in it. Luckily he put my money into the account. So I don't know if wether or not UK Post Office or the American one opened the enovolpe.
Still haven't got my ponies from Taffeta, yet. So the Post Office is to blame.
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We have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.
You must of had someone who's foreign, who doesn't know that it's important to not open boxes.
WOAH, huge jumping to conclusions!
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So sad to hear about this, the Hermes man who brings my parcels is great. He always rings the doorbell, leaves them safely in the porch if we're not home, and has a little chat if we are at home. I suppose some employees are just not as reliable, and Hermes' hiring process isn't very rigorous.
Now ParcelForce on the other hand....one parcel was marked as delivered but we never found it, and another parcel spent about a week being out for delivery - then back to the depot - out for delivery - back to the depot....you get the idea. We had to go to the depot and fetch it in the end!
When I phoned up to complain about the parcel that went AWOL, the lady on the phone said that they had a lot of temporary deliverers (it was near Christmas at the time) and that basically they didn't know what they were doing and also got lost a lot. So I think the quality of employees in these parcel companies definitely varies a bit.
We have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.
You must of had someone who's foreign, who doesn't know that it's important to not open boxes.
WOAH, huge jumping to conclusions!
Just a bit of conclusion-jumping there! O.o Especially since our nice, efficient Hermes man is Polish.
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Thanks for the replies everyone :grouphug: and I'm sorry for everyone else who has had delivery disasters too! :(
I've been buying from Disney Store for years and not had issues with my previous Hermes guy. This is a new one and he's English. He's only been causing me issues since a few months back.
And in fact I have had a 4th box (an LE set!) opened since as well. By this guy. I had the same LE set delivered to another address - again by Hermes but in another area (for my mom) , and hers arrived perfectly.
Asda / Walmart did an official complaint for me yesterday to Hermes about what happened with their parcel and were also good about it :bigups:
, but 4 parcels going to the same addy and all being opened is a no no and I am waiting on a parcel from Disney Store to go to that addy again (which I use as someone is always home) ...so I may have another opened box! :yikes:
I am going to contact Hermes UK directly myself today and cite all 4 examples on the particular addy/drop round (I have their label- they should know exactly who this person is!) and we'll take it from there . I'll let you know how it goes :awake:
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Oh no :( grrr so annoying :hug:
The thing with Hermes and myhermes is they use independent delivery people (hence y they don't have uniforms and drive their normal cars) not sure if they are given training or not.
Everything that has happened to your parcels is clearly down to this one delivery driver.
Not sure when this all happened, but it may have sparked these changes.
Our myhermes lady (talks to mum a lot as she is here so much lol), told mum last week that myhermes (presuming hermes too as my hermes is just a small branch off of hermes) have put all these new regulations in when a parcel is delivered.
They now have to take a picture of where they have left it if no one is in and take a picture when it's delivered. When they take a picture they have to make sure they also get the house in the background or at least something recognisable to the owner so they can see its been delivered to the right address (if anything happens) there were a few other things they had to do now too, some quite silly but clearly needed for those delivery drivers who have no common sense. Luckily our lady is lovely and has great common sense.
(she did say if they don't do all this they don't get paid or pay is docked)
We have had something delivered over a year ago had fragile stickers over it and arrows saying this way up please.... The myhermes driver our customers end threw it over their fence.... Literally threw it.... Straight onto theur patio so it completely smashed, it was a heavy china.. (Quite thick china).. Large elephant... Why the delivery guy thought it was okay to chuck it over a fence is beyond us.
(think hermes is for large companies where as myhermes is for smaller companies and the public.. Not 100% sure though just know our delivery lady delivers both)
I think myhermes and hermes are trying to get better but its taking time :( they really do need to spend some time training their drivers.... Some really need a common sense lesson. (some are really good delivery people though)
We have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.
You must of had someone who's foreign, who doesn't know that it's important to not open boxes. If you use Hermes again, and if it's the same bloke take a picture of him send it to Hermes and hopefully they will sack him.
WOW.... :shocked: :blink: well that's not fair is it....
Its not to do with what country they come from. It's to do with training and common sense. There are people in every single country that do not have common sense including the UK.
This is why companies train people, which i don't think hermes or my hermes do, they really need to if they don't.
My boyfriend is Swedish has common sense and is 100% smarter than me (currently getting his masters in biochemical and chemical engineering)
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So sad to hear about this, the Hermes man who brings my parcels is great. He always rings the doorbell, leaves them safely in the porch if we're not home, and has a little chat if we are at home. I suppose some employees are just not as reliable, and Hermes' hiring process isn't very rigorous.
Now ParcelForce on the other hand....one parcel was marked as delivered but we never found it, and another parcel spent about a week being out for delivery - then back to the depot - out for delivery - back to the depot....you get the idea. We had to go to the depot and fetch it in the end!
When I phoned up to complain about the parcel that went AWOL, the lady on the phone said that they had a lot of temporary deliverers (it was near Christmas at the time) and that basically they didn't know what they were doing and also got lost a lot. So I think the quality of employees in these parcel companies definitely varies a bit.
We have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.
You must of had someone who's foreign, who doesn't know that it's important to not open boxes.
WOAH, huge jumping to conclusions!
Just a bit of conclusion-jumping there! O.o Especially since our nice, efficient Hermes man is Polish.
I don't have problems with Polish Hermes people (only Amazon.uk ones).
i can't help jumping to conclusions, it's who I am.
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Two years ago now I ordered a (loose) doll that was delivered by Hermes with no problems at all, so maybe I was just lucky as some of these stories sound terrible!
I also had a parcel delivered by Yodel with no issues, but then I rarely buy online so probably haven't had enough experience to have a bad one!
I live in a block of flats with a very similar name to the block a couple of roads away and sometimes our post gets delivered to our number in the other block, which is always my worry with companies, especially ones that have a bad rep. Haven't had any issues so far.
You must of had someone who's foreign, who doesn't know that it's important to not open boxes. If you use Hermes again, and if it's the same bloke take a picture of him send it to Hermes and hopefully they will sack him.
No matter where someone's from, there's not really any excuse to go putting people's things in bins.
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Oh no :( grrr so annoying :hug:
The thing with Hermes and myhermes is they use independent delivery people (hence y they don't have uniforms and drive their normal cars) not sure if they are given training or not.
Everything that has happened to your parcels is clearly down to this one delivery driver.
Not sure when this all happened, but it may have sparked these changes.
Our myhermes lady (talks to mum a lot as she is here so much lol), told mum last week that myhermes (presuming hermes too as my hermes is just a small branch off of hermes) have put all these new regulations in when a parcel is delivered.
They now have to take a picture of where they have left it if no one is in and take a picture when it's delivered. When they take a picture they have to make sure they also get the house in the background or at least something recognisable to the owner so they can see its been delivered to the right address (if anything happens) there were a few other things they had to do now too, some quite silly but clearly needed for those delivery drivers who have no common sense. Luckily our lady is lovely and has great common sense.
(she did say if they don't do all this they don't get paid or pay is docked)
We have had something delivered over a year ago had fragile stickers over it and arrows saying this way up please.... The myhermes driver our customers end threw it over their fence.... Literally threw it.... Straight onto theur patio so it completely smashed, it was a heavy china.. (Quite thick china).. Large elephant... Why the delivery guy thought it was okay to chuck it over a fence is beyond us.
(think hermes is for large companies where as myhermes is for smaller companies and the public.. Not 100% sure though just know our delivery lady delivers both)
I think myhermes and hermes are trying to get better but its taking time :( they really do need to spend some time training their drivers.... Some really need a common sense lesson. (some are really good delivery people though)
We have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.
You must of had someone who's foreign, who doesn't know that it's important to not open boxes. If you use Hermes again, and if it's the same bloke take a picture of him send it to Hermes and hopefully they will sack him.
WOW.... :shocked: :blink: well that's not fair is it....
Its not to do with what country they come from. It's to do with training and common sense. There are people in every single country that do not have common sense including the UK.
This is why companies train people, which i don't think hermes or my hermes do, they really need to if they don't.
My boyfriend is Swedish has common sense and is 100% smarter than me (currently getting his masters in biochemical and chemical engineering)
Why can't Swedish people deliver my packages?? I like Sweden people.
Like I said, some people who deliver things; open people's letters and what not (my cousin had money removed from a tightly sealed enovolpe, that I gave them for Christmas)
Post Merge: November 16, 2017, 05:26:25 AM
Revised my post.
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You don't really need training to know that you shouldn't open people's mail or toss it in the trash right? At the very least, you wouldn't want it done to your stuff. But there's exceptions for everything I guess. :nope:
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So sad to hear about this, the Hermes man who brings my parcels is great. He always rings the doorbell, leaves them safely in the porch if we're not home, and has a little chat if we are at home. I suppose some employees are just not as reliable, and Hermes' hiring process isn't very rigorous.
Now ParcelForce on the other hand....one parcel was marked as delivered but we never found it, and another parcel spent about a week being out for delivery - then back to the depot - out for delivery - back to the depot....you get the idea. We had to go to the depot and fetch it in the end!
When I phoned up to complain about the parcel that went AWOL, the lady on the phone said that they had a lot of temporary deliverers (it was near Christmas at the time) and that basically they didn't know what they were doing and also got lost a lot. So I think the quality of employees in these parcel companies definitely varies a bit.
We have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.
You must of had someone who's foreign, who doesn't know that it's important to not open boxes.
WOAH, huge jumping to conclusions!
Just a bit of conclusion-jumping there! O.o Especially since our nice, efficient Hermes man is Polish.
I don't have problems with Polish Hermes people (only Amazon.uk ones).
i can't help jumping to conclusions, it's who I am.
Sorry, but you're 25. If you can't adjust to the fact that there are people of all nations in the UK, and on the Arena, you need to reconsider your attitude.
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So sad to hear about this, the Hermes man who brings my parcels is great. He always rings the doorbell, leaves them safely in the porch if we're not home, and has a little chat if we are at home. I suppose some employees are just not as reliable, and Hermes' hiring process isn't very rigorous.
Now ParcelForce on the other hand....one parcel was marked as delivered but we never found it, and another parcel spent about a week being out for delivery - then back to the depot - out for delivery - back to the depot....you get the idea. We had to go to the depot and fetch it in the end!
When I phoned up to complain about the parcel that went AWOL, the lady on the phone said that they had a lot of temporary deliverers (it was near Christmas at the time) and that basically they didn't know what they were doing and also got lost a lot. So I think the quality of employees in these parcel companies definitely varies a bit.
We have a nice lady deliver our stuff from Hermes (small or big packages). Our boxes were never opened. Heck we had a man deliver a big package from Asda (Walmart) and it wasn't opened.
You must of had someone who's foreign, who doesn't know that it's important to not open boxes.
WOAH, huge jumping to conclusions!
Just a bit of conclusion-jumping there! O.o Especially since our nice, efficient Hermes man is Polish.
I don't have problems with Polish Hermes people (only Amazon.uk ones).
i can't help jumping to conclusions, it's who I am.
Sorry, but you're 25. If you can't adjust to the fact that there are people of all nations in the UK, and on the Arena, you need to reconsider your attitude.
Umm...29 is my age. As you can see I revised my statement. (Ismeal from Dragon Age 3 got of my iPad, hence why he put i can't help jumping to conclusions, it's who I am never let a spirit get ahold of your iPad)
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Umm...29 is my age. As you can see I revised my statement. (Ismeal from Dragon Age 3 got of my iPad, hence why he put i can't help jumping to conclusions, it's who I am never let a spirit get ahold of your iPad)
You're just making things worse, you know.
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On the topic of postal law in the UK, I think the problem is that the Hermes vans are kind of a grey area. I also think it is regional in terms of the driver you get, and some people get terrible drivers while others get reasonable ones. The company really need to police that a lot better.
It used to be considered treason to tamper with the mail. I do not know if it is still the case but as it was the Royal Mail it was considered a crime against the crown to steal mail, open it or otherwise tamper with it in transit. The problem is that Hermes is a courier and thus not Royal Mail (and RM itself is now privatised). I don't think that unpacking parcels and stuffing them into dustbins ever really constitute acceptable delivery behaviour, but what the remit is to tackle them now I don't know.
The law regarding it now seems to be quite old with some unclear amendments, but it still seems like it's generally frowned on :/ Annoying legal link coming up...
https://www.legislation.gov.uk/ukpga/2000/26/part/V/crossheading/offences-of-interfering-with-the-mail
In my case we usually end up having them 'signed for' by an unusually intelligent bush that apparently gained the ability to read and write while we were away from the house. They rarely bother to wait for someone to open the door BUT thankfully they haven't deboxed any packages.
This is an important heads up though as regards service, and especially an eye opener for people who use the Global Shipping Program as sellers - if you send to the UK, this is what you risk happening to the items you are sending. These are the companies that deliver the global shipping packages and ebay do not care whether the item is delivered or not as they are not fussed about the signature (I was told this by an ebay rep after they 'delivered' a package to the aforementioned bush while people were out on one occasion and then reported another item delivered when everyone was away on holiday. Fortunately my neighbour came to the rescue on that day and kept it safe, else it would have been ruined or stolen or both.
So yes. Courier stuff is a lottery :/ I much prefer to use Royal Mail and Parcelforce because although they have issues galore, it is much easier to understand what procedures to take if a complaint needs to be made or a package needs to be reported damaged or lost :/.
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Well, thank goodness for the bush I guess Taf. Sounds like a real keeper. I'd rather they just leave the package on my doorstep, then debox or shove it in my trash can, or worse. Still, they totally need to be held accountable for bad employees same as any other.
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Well, thank goodness for the bush I guess Taf. Sounds like a real keeper. I'd rather they just leave the package on my doorstep, then debox or shove it in my trash can, or worse. Still, they totally need to be held accountable for bad employees same as any other.
I am a suspicious person but I would be more worried about them deboxing for a different reason from the space conservation. As I think Ringlets highlighted, they have access to the invoice if they open the package. That's personal information. Yes, they know your address because they are delivering to you, but there may always be other information on that slip which isn't any of their business. Too much information changes hands too easily these days but I imagine there is a breach of privacy law involved in that as well, whether deliberately or otherwise.
In any case what is happening to Ringlets with her delivery driver needs to be reported very seriously to someone at the company and maybe even beyond that. There's absolutely nothing on earth that can justify why you would think a green bin was a 'safe place', much less having to wreck the package in order to fit it in the 'safe place' (thus obviously removing the 'safe' from the equation.)
Might as well leave it in the middle of the road. At least then there's a chance that drivers might go around it.
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I agree with you.
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I'm just shocked that they can open your packages... Who would think that's a good idea. Who knows what someone ordered and why would you want it handled by the delivery guy.
I'd be wondering if he's looks for something in particular.... just :shocked:
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Hey everyone , sorries for the delay in coming back with an update (:blush: ) , more on that in a sec :)
Thanks for all of your info Taffeta :bigups: very helpful, especially for others reading this about what the courier situation is like here in the UK, why the GSP is a no no for many too, and why I also personally prefer to use Royal Mail for parcels I send out :hug: and also thanks to everyone else who replied since my last visit to this thread :)
also ... oh my goodness did I laugh at this!!! I so needed the laugh!! --->
In my case we usually end up having them 'signed for' by an unusually intelligent bush that apparently gained the ability to read and write while we were away from the house.
:lmao: :lmao: :lmao: ok, I know the situation is serious and not at all funny but your super intelligent bush story made me laugh out loud :P :snicker:
right well, I actually share your concerns Taffeta and Kakenterprise as to why this new delivery guy is opening my parcels - 4 parcels in a row, especially with the details on the invoices or looking for something in particular to steal in the packages. So I contacted MyHermes directly about the situation, especially as I knew I had a 5th parcel on the way due to be delivered by that new Hermes guy. They were really helpful, talked through my complete situation,have started an investigation, apologised etc that this is not acceptable. They promised me that this situation will not happen again, and sure enough my 5th parcel arrived sealed safely in all of it's original packaging with the invoice also safely inside (a Disney Store parcel) without any issues.
Disney Store also has launched an investigation, and Asda/Walmart also made a report to Hermes too.
Anything goes wrong with future packages and I get back on to hermes myself as well.
So, hopefully everything really is sorted out now :whew:
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Anything goes wrong with future packages and I get back on to hermes myself as well.
So, hopefully everything really is sorted out now :whew:
Ah great news - :thumb: so glad Hermes listened to you at last and that your parcel was delivered intact - let's hope that they keep up this better standard of service for you + everyone else!
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Hi :) Thanks for the update, that's really good news, that the company is taking it seriously and also some of your senders are also tackling it from the other side. It means they're more likely to take it seriously. Do you know if your most recent parcel was delivered by the same person or someone else? I would hope they had removed that individual from the roster, but it does sound like they have real methods in place to deal with stuff like complaints. That's good to know.
My sister deals with couriers a lot in her job and I think she mostly deals with DPD? Although her job isn't specifically dealing with collectors, I know she ships a lot of items to people who buy them with thought to keep them MIP as they ask for details about any damage on the box and then she has to make sure it gets to the destination in good condition (mostly lego I think?)
I think she has generally good things to say about them in her experience - and I know that their drivers at my parents' home address don't have the bush sign for packages (that's usually Yodel). I suspect it can be regional in terms of the quality of drivers, but that might be worth knowing. Our Hermes drivers have been ok (touch wood), they successfully delivered to me both my Paradise Estate and my huge box of pony packages safely and on time two years ago. I think it helps to compare information like this though so that black spots can be identified and maybe something can be done about the problems.
But yes, absolutely, the implications for the GSP parcels are very heavy. I have heard of people who have had their packages left in the middle of a rural road because the driver doesn't want to deliver to their remote home somewhere in the countryside. It's not inaccessible, they just can't be bothered.
It's one of many reasons I wish GSP sellers would consider the implications of their choices. It doesn't make life easier for the international to have to deal with the slow shipping, lack of security and delivery responsibility. Normal US post ships through parcelforce and royal mail and yes, we might have to pay customs to release a package, but the chances are we'll still get it, and it won't be wrecked :/ And if it is, there are clear processes to pursue. No postal service is perfect, but I would rather buy and have items shipped through USPS any day of the week than GSP. I won't buy MOC through GSP because I can't trust them on lots of levels.
Although I suppose the intelligent bush might be sad if I never had courier deliveries. I just worry it might start ordering parcels for itself now ;)
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Hi :) Thanks for the update, that's really good news, that the company is taking it seriously and also some of your senders are also tackling it from the other side. It means they're more likely to take it seriously. Do you know if your most recent parcel was delivered by the same person or someone else? I would hope they had removed that individual from the roster, but it does sound like they have real methods in place to deal with stuff like complaints. That's good to know.
My sister deals with couriers a lot in her job and I think she mostly deals with DPD? Although her job isn't specifically dealing with collectors, I know she ships a lot of items to people who buy them with thought to keep them MIP as they ask for details about any damage on the box and then she has to make sure it gets to the destination in good condition (mostly lego I think?)
I think she has generally good things to say about them in her experience - and I know that their drivers at my parents' home address don't have the bush sign for packages (that's usually Yodel). I suspect it can be regional in terms of the quality of drivers, but that might be worth knowing. Our Hermes drivers have been ok (touch wood), they successfully delivered to me both my Paradise Estate and my huge box of pony packages safely and on time two years ago. I think it helps to compare information like this though so that black spots can be identified and maybe something can be done about the problems.
But yes, absolutely, the implications for the GSP parcels are very heavy. I have heard of people who have had their packages left in the middle of a rural road because the driver doesn't want to deliver to their remote home somewhere in the countryside. It's not inaccessible, they just can't be bothered.
It's one of many reasons I wish GSP sellers would consider the implications of their choices. It doesn't make life easier for the international to have to deal with the slow shipping, lack of security and delivery responsibility. Normal US post ships through parcelforce and royal mail and yes, we might have to pay customs to release a package, but the chances are we'll still get it, and it won't be wrecked :/ And if it is, there are clear processes to pursue. No postal service is perfect, but I would rather buy and have items shipped through USPS any day of the week than GSP. I won't buy MOC through GSP because I can't trust them on lots of levels.
Although I suppose the intelligent bush might be sad if I never had courier deliveries. I just worry it might start ordering parcels for itself now ;)
Time to hide the credit cards!
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Hi :) Thanks for the update, that's really good news, that the company is taking it seriously and also some of your senders are also tackling it from the other side. It means they're more likely to take it seriously. Do you know if your most recent parcel was delivered by the same person or someone else? I would hope they had removed that individual from the roster, but it does sound like they have real methods in place to deal with stuff like complaints. That's good to know.
I would also have hoped they remove the person too but it was the same guy who delivered my next parcel . To be fair though the 5th parcel was already on it's way when I called Hermes myself, so maybe it would take longer for the full investigation :awake: - however I don't doubt that they did have a word with him and gave him specific instructions and a telling off since my 5th parcel was delivered perfectly and in all of it's original packaging.... ;)
Had no issues with previous Hermes delivery guy. Just this new one...
Although I suppose the intelligent bush might be sad if I never had courier deliveries. I just worry it might start ordering parcels for itself now ;)
ROFL!!!! :lmao: :lmao: :lmao: guess you better order a few to keep it happy then :P