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Messages - flying_narwhal
1
« on: January 12, 2021, 01:10:43 PM »
Ugh I switched over to the Bank deposit and the first payouts went through fine. Now the payment that was supposed to go through today was declined by my bank. Is says it will retry so hopefully it was just a hiccup. I kind of liked paypal because i could have more control over the money i get from selling my collection. I'm downsizing my collection and then i'm done with ebay. the seller section of their site is so confusing and buggy.
I had this same problem a couple months ago. First few deposits went through with no issue then suddenly it said the payout was declined by my bank. It turned out the problem was actually on eBay's side (they sent an email out later that day). Like you said, hopefully it was a hiccup that will be resolved within a couple days.
2
« on: December 08, 2020, 12:15:21 PM »
thats rubbish ! eBay should put it as an option to do that not make it compulsory !
Eh. Ebay breaking off their relationship with Paypal was announced almost 3 years ago, I think... but there could of been better communication about the process. I remember some sellers being forced to opt in quite early.
There are some positives though. Our money is a bit safer, and the fees for Ayden should be less than Paypal.. oh and no ability for a paypal charge back, when an ebay dispute ends in the seller's favor (although still potential for CC charge back).
So here is why I say it's safer.
It's not safe to have money sitting in your paypal account. There is NO protection for it (US only, I believe in Europe paypal is held accountable like a bank). There's horror stories of sellers getting their accounts locked or funds drained for things that they weren't at fault for and never being able to get that money back.
It's also not very safe, in my opinion, to spend money received before a transaction is over. If a buyer decides on a whim they don't want the item, and opens a INAD case and there are no funds in the account... then it gets frozen until that money is replaced. If it's spent, then the seller is in a pickle if they don't have funds to put in there.
If they have the ability to pull out of the bank account... there's no way I would ever sell on ebay again. I'm unsure about that. I'd take back my statement about being safer if that was the case.
^This. This split was announced a long time ago and eBay has been phasing people into the Managed Payments program for a while. I don't love their Managed Payments system but it does have some positives like banditpony mentioned. I'll reserve judgment until I've had more experience with it. So far I have had one issue. eBay said my deposit failed (when all other deposits had gone through just fine) and to contact my bank. After some research, I learned others were having the same issue and that the problem was on eBay's end. The money was re-sent later that day and went through normally. I do think that eBay needed to take more time to make sure this system was fool proof before implementing it. I used to love Paypal but over the years they have made some changes that I didn't like- 180 days for buyers to open a claim, keeping their fees when you refund someone (this is especially infuriating when someone instantly asks to cancel after paying on eBay), and more recently, removing buyer protection for items purchased with the intent to resell. I have not personally had any major issues with Paypal but my husband has to the point that he hates it with a passion. As for not having the money instantly- yes I definitely miss that.
3
« on: October 21, 2020, 03:43:55 PM »
I am so sorry to hear that the situation ended that way... There really needs to be better protections for sellers in cases like this (especially when the buyer is new and the seller has a good track record).
Don't let the negative feedback get to you! I know it must be frustrating, especially since you did nothing wrong. I personally don't hold negative feedback against a seller unless it looks like a chronic problem mentioned by multiple buyers. Your excellent feedback history speaks for itself and any reasonable buyer would still purchase from you.
4
« on: October 16, 2020, 12:56:08 PM »
I'm so sorry you're dealing with this, such a frustrating situation. If you haven't already I would contact eBay either by phone (though I find their phone support to be...lacking...) or chat (I prefer the chat feature personally). They make it annoyingly easy to accidentally accept a return without confirmation... If you're looking for chat, on the main page go to "Contact Us" > scroll down to "Need More Help? Contact Us" > Then go through the prompts to select your specific situation. I've had some luck using the chat feature for help in the past.
eBay is kind of iffy in these situations. Unfortunately the buyer usually has the upper hand unless there is a pattern of abuse recorded on their account. Regardless of what happens, definitely report this person for abusing the system. I'm not sure if it's the same on ebay UK's website but next to their order on your "Manage Orders" page is a drop down with the option to report them to eBay and leave a note about what happened.
5
« on: August 19, 2020, 07:31:51 PM »
It is my understanding that it is the sellers responsibility to make sure that the item is in the appropriate packaging and arrives to the buyer in the condition that it was in the pictures. Now, I am worried that if I file a "Item Not Described" case or leave negative/neutral feedback that the seller will reciprocate and leave negative feedback on my account. I am tempted to just un package the pony and eat the extra cost and not have to deal with this seller right now....
You are correct. It is the seller's responsibility to make sure the item arrives to the buyer safely and in the stated condition. They can't just pass the blame along to the post office. Even if the damage was caused during shipping it would be their responsibility to initiate contact with USPS, not you (though if they didn't buy insurance the USPS isn't going to do anything). You don't really need to worry about seller retaliation. Sellers cannot leave buyers negative or neutral feedback on eBay. If they leave positive feedback with a negative comment it can be removed (I believe this is against eBay policy or used to be, though I can't find where it says this anymore). The worst thing they can do is block you from purchasing from them in the future (though you may not want to anyways based on this experience). How you proceed depends on how badly you want to keep the pony and how much of a headache you want to deal with. If you do not want the pony because of the damage to the box, open an "Item Not as Described" case. I can pretty much guarantee eBay would find in your favor. A seller's return policy doesn't really matter to eBay if what you got doesn't match the description. I'm not sure whether the seller or buyer would be responsible for return shipping, I've read mixed things. If you want to keep the pony you have a couple of options. One is to leave neutral/negative feedback to warn future buyers, block the seller and move on. Or if you prefer you can just not leave feedback at all. I would personally probably at least leave a neutral based on the seller's rudeness and lack of accountability. Unfortunately, sellers are not required to provide partial refunds. When a seller refuses this solution the options are basically force a return through the INAD case or keep the item/leave appropriate feedback. I'm really sorry this happened to you  I had a similar experience with a MOC figure set that was thrown into a box at an awkward angle with no protection (no bubble wrap, air pockets, paper, nothing) and the plastic part arrived completely separated from the back card. The seller apologized and offered to let me return it but because it was a rare set I had been searching for for so long I just decided to keep it and left neutral feedback for the poor packaging.
6
« on: March 03, 2020, 11:49:05 AM »
That is very disturbing, I'm so sorry you received that message.
I think they removed the option to report a message directly from the message itself on eBay. However, if you have Facebook I would recommend finding the "eBay for Business" page there and sending a private message reporting the incident from there. I have had luck reporting issues that way when the phone based customer service was no help. I generally do not have an active FB account but will reactivate just to get help from that page.
7
« on: January 28, 2020, 01:18:45 PM »
Just double checked USPS' website: "Priority Mail International shipments containing merchandise are insured against loss, damage, or missing contents up to $200 at no additional charge."
If it is only a $10 difference, I'd probably opt for Priority since it comes with the insurance.
8
« on: December 12, 2019, 10:22:40 AM »
Mercari advocate here. I sell a TON on Mercari. It has a very good audience base and it is super easy to list. I have all but stopped listing on ebay because they kept to sing ways to charge me even though I hadn't sold anything
Mercari also has a 10% fee, but it doesn't send your payment to paypal, so no PayPal fees. They also have super easy and inexpensive shipping options.
According to my account overview, I've sold nearly $3,000 there this year. And that's just recreationally.
There are pluses and minuses to Mercari. Be aware that you don't get paid until they buyer rates you (or 3 days post delivery via autorating).
If you try Mercari, you can sign up under my link to get a bonus $10 voucher.
https://merc.li/7Sea7rb
^ Seconded! Recently I've been casually moving a few things to Mercari and there are a few things I like: - I have found that things that have sat forever on eBay sold more quickly on Mercari.
- I like that if you accept an offer from a buyer they are immediately charged so you can go ahead and ship (I still do not understand why eBay cannot/will not implement this...).
- Buyer only has 3 days after receiving the item to file a complaint.
- Shipping is simpler compared to eBay.
- The flat 10% fee for items sold.
- No insertion fees for listing.
A few things I'm not crazy about: - No way to turn off offers.
- They need to come up with a way to combine multiple orders from a single buyer without having to make a custom listing. I haven't run into this personally but I have seen other complaints about it.
- Descriptions are limited to 1000 characters. This is fine for most things but especially if you are trying to describe multiple used items with flaws in one listing it can feel restrictive. (I realize most people do not want to or simply don't read descriptions but I think it's important to clearly disclose flaws to avoid potential issues later one).
- This is a very specific complaint that doesn't apply to everyone but I wish they would allow you to get the shipping labels in 4x6 format for those with label printers (as opposed to a regular printer). You can work around this but it's just an unnecessary extra step when shipping.
I don't mind Mercari's method of getting paid since it means that the sale is DONE and I don't have to worry about a PayPal chargeback 5 months from now (I have had several chargebacks on eBay MONTHS after the item was delivered).
9
« on: December 10, 2019, 12:00:59 PM »
I would find out if there is a way to make the seller eat the return shipping since this is a clear INAD case.
The most recent message from the seller is ridiculous. This isn't really a "damaged during shipping" problem. They already admitted that they knew about and tried to hide undisclosed flaws PRIOR to shipping (trying to clean them). And even if the damage occurred during shipping it is still their responsibility as a seller to get the package to the buyer safely.
If you just want to let it go and leave appropriate feedback that is your call. I would personally call eBay for advice and see what they say (I know it's a pain but maybe they can offer a solution).
10
« on: December 04, 2019, 04:14:10 PM »
I think there used to be a partial refund option and Ebay stopped it because of all the fraud and abuse.
There are SO many buyers who will buy the item and then find SOMETHING to complain about (or just make it up and sometimes even damage the product themselves) to try and get a partial refund.
I would just send the ponies back- although I think that you may have to eat the shipping charge ?
^ This. I am so sorry that you are in this situation, it is so frustrating. Sellers can offer a partial refund at their own discretion if they wish but they are not required to. Be sure not to alter the ponies in any way from the condition you received them in (such as cleaning, etc) until you've reached a resolution (it sounds like you already know this). The seller should have contacted you as soon as they noticed this issue and asked if you still wanted the item considering the damage. Hopefully the seller is able to offer you a satisfactory resolution.
11
« on: July 30, 2019, 09:56:48 AM »
Could it be caused by the currency? Maybe your PayPal only is set for USD and the seller only accepts Canadian currency? Just thinking out loud 
This is exactly what I was thinking!
I was thinking this is a possibility as well. They may need to set up their account to accept foreign currencies. I don't know whether or not this would work, but have you tried logging into ebay.ca to pay? (You should be able to login to any country's ebay site with your usual information).
12
« on: June 28, 2019, 01:13:29 PM »
I have my handling time set on 5 days because of my work schedule. I had a buyer send me a nasty e-mail on day 3 wanting to know why I didn't send it. I politely emailed her and said due to my work schedule, and that my handling time is listed on my listing... and sent out early day 4. She got it within 1 week of buying (which included a holiday). She still dinged me for stars.
u_u; People on ebay have no heart. They expect a quicker turnaround then standard shipping for any big box store.
Agreed. I had someone take their time paying, finally paid late Friday night and send me a message early Saturday morning asking when I was going to ship... on a HOLIDAY weekend no less... But overall, I think it's better just to end all the listings. You will be able to relist them with a few clicks later on.
Totally agree. It's just so much more relaxing going on vacation knowing you don't have to deal with impatient buyers. When I did have a store and put it on vacation mode with the option enabled to prevent buyers from purchasing I still had someone harassing me to let them buy the item and ship it out... I must've told them 5 times that I was on vacation and they needed to wait.
13
« on: June 27, 2019, 02:03:02 PM »
I feel your pain. The Good til Cancelled change drives me crazy.
One option you have if you absolutely do not want to end the listings is to extend your handling time (30 business days is the highest). If you extend your handling time there is a message on the listing showing the seller has an extended handling time. You could also add a note at the beginning of each listing stating you cannot ship until X date, bolded/underlined/highlighted etc (you can use the bulk edit tool and add the comment to every listing). However, many people don't read descriptions let alone the handling time so you may still end up with an angry, impatient buyer. The safest option of course is to just cancel all the listings and relist when you get back.
14
« on: April 14, 2019, 01:27:31 PM »
For me personally, eBay seems to be getting slower and slower with the sales. It does really depend on what you're selling though. For me, video games still sell fairly quickly (depending on the game) but a lot of collectibles and toys I was able to sell quickly and for decent prices in the past have just been sitting.
As for NPBs/chargebacks- I have been selling on eBay since 2010. I have only had a small handful of chargebacks in 9 years. I can't even remember the last time I had one. I was able to recoup my funds for all of the chargebacks on Paypal by providing proof that I shipped to the confirmed address on Paypal. As for NPBs, I'm sure there are still quite a few people who do not pay for auctions or Best Offers. I personally do not run auctions very often unless I have a free promotion on eBay so I'm not sure how often it happens but it's always a risk when you try to sell that way. I also agree with banditpony, I think a lot of people today are impatient and don't want to wait for an auction to run its course. It just seems to me that lately many auctions get few, if any, bids (of course if you are a buyer this sometimes means you can get a great deal!).
My preference has always been fixed price with immediate payment required. However, one thing to note is that eBay has recently made some changes to the fixed price format. All fixed price listings are now "Good til Cancelled". What this means is that the listing renews every 30 days unless you cancel it manually. If you still have some of your free listings left it's not a problem. However, if you have already used all your free listings for the month, then when the listing renews you will be charged the insertion fee. Some people don't mind this change but I personally find it really annoying, I don't want to have to babysit my listings to make sure I'm not charged all these extra fees. So that is something to be aware of if you decide to go the fixed price route.
Best of luck with the decluttering!
15
« on: May 24, 2018, 01:42:08 PM »
That gold clasp purse one I want to say is either barbie or her friend named Midge or something. I am correct that gold one is for Midge.
Thanks for the help! Ugh; 3 hours looking and the only thing I can ID is the pink tote which goes to Great Shape Barbie and that's only because I had her as a kid (they brought her back in Toy Story 3).
I appreciate you taking the time to help! I understand your frustration, I have spent many hours trying to ID these things... and this is just what's left as I've already ID'd most of the items in the lot so it has been a time sink lol
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