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She said she would send mine out ASAP and took my addy, but haven't gotten anything, nor any replies.
As a customizer I will say that recently I've had a few lingering commission that took me well over a year to complete (one is still not done, but that's because I had to start completely over ). At the outset I could not have predicted they would take so long, but my life became far busier than I anticipated. So I certainly can't hold long working times against people - things happen to all of us, and art takes time. But I am always available for questions and concerns and progress updates, and I think that's the key in a circumstance like this. Hopefully your artist keeps communicating with you, that's the important part