Problem with latest dollyhair order

[JoshsPonyPrincess]

Anyone know the correct email to contact Tina at? I know she doesn't check it but I would like to give her a chance to rectify the problem before I file a paypal dispute. There was a hank missing from my order. I tried the new phone number and it states quite plainly that you should not leave a message because they don't check them.

Any help is appreciated.

[NoDivision]

the e-mail address I have for her is [email protected] looking back through old paypal invoices I have also found [email protected] and [email protected]

I've had no response at the [email protected] address, I might try the other two and see if they bounce back

[ponylady]

Thanks NoDivision. I hope that one of those will work for you JJP and that she resolves the issue for you in a timely manner. 

And like the other thread that is in TS regarding DollyHair, a friendly reminder to keep this on topic is being dropped now. Thanks PonyLady

[Endocat]

I have emailed her once when one hank was missing from my order and she quickly replied.  So hope you get an answer via email. 

[JoshsPonyPrincess]

Endorcat - which email did you use (if you remember) ?

[Endocat]

Just went through my emails and it was the [email protected] address.  Fingers crossed for a response.  But maybe with Christmas they might be on holiday?

[Ringlets]

Thanks for posting the contact info NoD and Endocat   I hope that Tina will resolve this soon for you JJP

[lovesbabysquirmy]

I hope this gets resolved for you but I honestly would open the Paypal case.  If Tina wants to make things right and make them up to you, she can do so after your money has been refunded.  If she needs you to re-pay her, she should have you re-order.  That way it's a totally new transaction and you will have protection should anything else go... astray. 

I've added Dollyhair to the Bad Traders List but that's about all I can do.    *pony hugs*

[tulagirl]

  I would open a case.