Missing case in my resolution centre?

[Water_Fire]

Hi, I hope someone can help!

I've received a few emails saying a buyer has opened a case against me (I'm having no luck recently!). The item never showed up for them, so I want to refund them (thanks Royal Mail for screwing up AGAIN!). However, the case just isn't showing in my resolution centre? How do I go about refunding them? I don't want them thinking I'm ignoring them! Thanks!

[ponylady]

Strange it's not showing in your Resolution Center. 

Anyways if you are looking to refund them go into your sold items page and find the transaction. When you find it look over to your right and there is a drop down menu. Click on View Sales Record, then scroll down to where it says Payment Information, there will be another link that says Paypal Transaction Details, click that. It will take you to Paypal and you can refund her from there.

I am wondering though? Can you go back into the emails that were sent to you stating a case was open and look if there is a link in there to respond to the case?

[Water_Fire]

Strange it's not showing in your Resolution Center. 

Anyways if you are looking to refund them go into your sold items page and find the transaction. When you find it look over to your right and there is a drop down menu. Click on View Sales Record, then scroll down to where it says Payment Information, there will be another link that says Paypal Transaction Details, click that. It will take you to Paypal and you can refund her from there.

I am wondering though? Can you go back into the emails that were sent to you stating a case was open and look if there is a link in there to respond to the case?

Thanks, I'll try that.

I looked in the emails when I got them, but there's no link at all. There's not even the username of the buyer or anything like that! I took an educated guess and messaged the person I thought it might be, and they confirmed it was them. What gives, ebay?

Post Merge: November 16, 2013, 11:06:52 PM

Hold on, I think I solved it!

I went back to my emails and realised it was issued from Paypal rather than ebay! DUH. It's odd the buyer didn't go through ebay, but I've found the case on Paypal now so I'll refund them.

[banditpony]

I was just going to suggest looking at paypal. I had that happen to me recently. I'm glad you figured it out