I don’t know what you can do. If it happened to me, I would consider closing that bank account and credit cards associated with it. If they were going to lock me out, I wouldn’t want someone in the future finding access to it.
Oh wow, that really sucks! What did the forwarding company have to say about damaging your product though? Did they deny it? Surely they should be refunding you? Such a weird outcome from PayPal.
Brightberry, actually all my communication with PayPal has been over the phone not via email.Oh, that is the worst! I am really sad they treated you that way.
Something just occurred to me. If PayPal doesn't cover damage to products by delivery companies, because it's considered a service... Does that mean the GSP is unprotected as well because it's a separate payment to the purchase? Of course, the GSP includes insurance standard, but if the shipping company claims the damage isn't covered by said insurance then would you end up in the same situation as me?
Just something I've been wondering.
Something just occurred to me. If PayPal doesn't cover damage to products by delivery companies, because it's considered a service... Does that mean the GSP is unprotected as well because it's a separate payment to the purchase? Of course, the GSP includes insurance standard, but if the shipping company claims the damage isn't covered by said insurance then would you end up in the same situation as me?
Just something I've been wondering.
Basically, yes. A number of people have reported that damage due to GSP wasn't covered by Paypal's buyer protection, UNLESS the product was returned. And since you're in Australia, and postage is INSANE, it's usually not worth the effort to try and return the item. :(
Something just occurred to me. If PayPal doesn't cover damage to products by delivery companies, because it's considered a service... Does that mean the GSP is unprotected as well because it's a separate payment to the purchase? Of course, the GSP includes insurance standard, but if the shipping company claims the damage isn't covered by said insurance then would you end up in the same situation as me?
Just something I've been wondering.
Basically, yes. A number of people have reported that damage due to GSP wasn't covered by Paypal's buyer protection, UNLESS the product was returned. And since you're in Australia, and postage is INSANE, it's usually not worth the effort to try and return the item. :(
GSP is just a gathering of badly thought out nightmares from start to finish, though.Truer words have never been spoken.
I don’t understand why PayPal is saying you owe money? Didn’t you pay for everything already? Or did they refund you and now they want it back??
I don’t understand why PayPal is saying you owe money? Didn’t you pay for everything already? Or did they refund you and now they want it back??
yes that is what is happening to Tulips - Paypal originally decided in her favor and refunded, THEN upon reviewing the case manually, they realized that this was a situation between Tulips and the 3rd party shipping service, which Paypal does NOT cover, so of course they wanted the money back. :(
UPDATE:
I just received a notification from PayPal informing me that my account has been fully restored. Upon checking it there is a credit for the disputed amount from Paypal and no open cases. I also received a message apologizing for the inconvenience and acknowledging that the negative balance was covered by PayPal.
So it seems that PayPal is aware that their policies potentially violate Australian Law and are just relying on Australian citizens not being well informed of their rights...
I've got a lot to think about now, whether I trust PayPal enough to continue using them despite this resolution at last. I won't be using them to pay for services ever again, that's for sure. Thanks everyone for your support through this final chapter, I know it's been a conflicting mess.
WOW! I don't care for pay pal one bit! But I use it cause its the only way people seem to pay for anything anymore.