Again trouble with DollyHair...

[PandaBerryInSpace]

Here's a picture of that RD hank of Pillarbox Red I received today along with an RD hank of Wild Lavender from October.

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[rybett]

Epp!  Not good Panda.  I can't seem to find her on FB?

[ponylady]

http://www.facebook.com/home.php#!/pages/Dollyhaircom/121793814627420?fref=ts

[lovesbabysquirmy]

Very sad to see that this still has not been resolved to satisfaction with all parties, both pony and doll customizers alike. 

[Honeycomb]

Well, I'm still having trouble too.
My order was shipped January 21, but it never arrived in Germany. Which is very strange because I have never had any packages to me go missing. I informed her, and she said she would send a replacement package on February 27, and I'm still waiting on that one, too.

[Ringlets]

Thats a big difference in hair quantity  

[Vertefae]

Oh wow Panda. I would be really upset. Not cool.

[Sunshine]

Thanks for posting that Panda! I had never purchased hair until I saw that people were starting to get their orders on this thread. I've ordered from her 5 times in the past few months with no issues, but since I've never had hair before, I didn't know what people were talking about the "hank size"... I can say that all of my hanks look like your red hank.

The only hair I ordered which is thick and huge in the 38" hank is the color change Saran hair. That one is thick, heavy and lush. The MLP hair is definitely thin. I really hope she can fix this, as it's something that new customers like me had no idea was happening... nothing I can do about it I guess... but I wondered why I was always just BARELY making it rehairing a G1...

[PandaBerryInSpace]

The sad thing is that, those huge 38" hanks? Yeah, they used to be bigger, but she cut the size on those and wont fix them, as she explained in the email I posted earlier in this thread. :/ My past few nylon/polypropylene orders have been okay, but seeing how badly the saran hank was cut makes me feel like she only fixed nylon MLP hanks to keep us happy, but nothing else. I feel bad for doll customizers who use saran and 38" hanks more often, especially since there's no notification of this on her website...

[ponylady]

I was looking at her site and maybe I misread something but I see you said you ordered the RD hanks.  Are those hanks actually not supposed to be as big? I quoted below what it says on her page.

Two of my RD hanks are equal in quantity and weight to one of my 38" hanks. That’s why the RD hank is half the price of the 38" hank.

Just curious as this hair thing boggles my mind 

[Goldilocks]

Received the missing part of my order last week

[PandaBerryInSpace]

RD hanks are roughly the same size as a MLP hank. It's supposedly the same amount that RestoreDoll sells, but cheaper, which is why it's called RD instead of MLP. A 38" hank is supposed to be double the size of an RD/MLP hank, but now, they're around the same size. However, the two hanks in my picture are RD hanks.

[zannid]

Yeah, I think someone earlier on this thread mentioned that Dollyhair was only changing the MLP nylon hanks back. Since I deal mostly with saran, I stopped using their business.

[PandaBerryInSpace]

Good news, guys! I got a response back from Tina.

Originally, only the MLP hanks were upgraded, but as of a couple of weeks ago, ALL hank sizes have been upgraded.

[Vertefae]

That's good to know. I just placed a very large order today. I'll let you all know how it goes.