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Trader & Shipping Support / Re: Returned package from Brazil
« on: May 07, 2024, 07:05:04 AM »
So the package arrived back today.
No note from the Brazil Post why. But the Dutch label wasn't filled in either. Yeah underneath a sticker something with address (address is correct). I contacted customer service. First through chat but that person told me to contact Brazil post. That's BS. So 2nd attempt I called and this person was more helpful. Shipping will be refunded to me with the advise to ship it tracked and insured. So an investigation can be started if this happens again. With the note that South American mail has a reputation when it comes to mail.
That's not a lot extra shipping costs so I will pay those.
Because of the speculation it could have been the contents I suggested the buyer to swap Diamond Mint and the Wonderbolt for something else he wanted too but package was already on its way.
No note from the Brazil Post why. But the Dutch label wasn't filled in either. Yeah underneath a sticker something with address (address is correct). I contacted customer service. First through chat but that person told me to contact Brazil post. That's BS. So 2nd attempt I called and this person was more helpful. Shipping will be refunded to me with the advise to ship it tracked and insured. So an investigation can be started if this happens again. With the note that South American mail has a reputation when it comes to mail.
That's not a lot extra shipping costs so I will pay those.
Because of the speculation it could have been the contents I suggested the buyer to swap Diamond Mint and the Wonderbolt for something else he wanted too but package was already on its way.