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Can I ask something on this. You got your item? You were happy with the item and happy with the price and yet you left neutral feedback? Simply because it took your seller a week to ship something out?
Quote from: hathorcat on March 16, 2014, 10:10:00 AMCan I ask something on this. You got your item? You were happy with the item and happy with the price and yet you left neutral feedback? Simply because it took your seller a week to ship something out?The seller also did not respond to her message although she WAS online. Personally, I think a seller should mail a package within 3 business days unless they say otherwise in their listing. If something comes up, they should be courteous enough to contact the buyer and let them know about the delay.
Quote from: Tap Dancer on March 16, 2014, 04:23:32 PMQuote from: hathorcat on March 16, 2014, 10:10:00 AMCan I ask something on this. You got your item? You were happy with the item and happy with the price and yet you left neutral feedback? Simply because it took your seller a week to ship something out?The seller also did not respond to her message although she WAS online. Personally, I think a seller should mail a package within 3 business days unless they say otherwise in their listing. If something comes up, they should be courteous enough to contact the buyer and let them know about the delay.Yes, I acknowledged that fact in that same post you quoted. And I completely agree that it is not only courteous but should be expected for someone to advise if shipping is going to be so long after the period promised in the listing. I cant and wont defend that. I do think its unreasonable to expect ever seller to be able to get to the post office within a guaranteed 3 day window but if you promise you can do that you should set out to achieve it or at least communicate with your buyer. And at the end of the day its the OPs call on feedback. I am just saying personally I think a neutral over someone not sending an email and a [not crazy long] delayed shipping period is something I would not do. Its just my opinion and perhaps an unpopular one. You can bet if someone on here was left a neutral in the same situation and started a thread here, they would be given into trouble for a lack of communication but they would be sympathised with for their buyer not trying to work something out with them first or simply not dinging stars.
I have seen many a seller complain about receiving a positive with dinged stars. In fact, from what I've read, it affects them just as much. If you have a problem with leaving a neutral feedback for the transaction but suggest the dinged stars, keep that in mind. I think, honestly, the problem lies with the way ebay handles stars and rating levels. "Neutral" should be, well, neutral, and "3/5 stars" should logically be "okay but not great" and "4/5" should be "pretty good." But on ebay, the game is "get a positive with no dinged stars or you might as well have gotten a negative," or at least that's how people make it out to be. The onus winds up on customers to give a positive rating with full stars if the transaction was anything short of a disaster. There can be a lot of drama from sellers if that doesn't happen, even if it seems much more honest to rate neutral or to rate positive with dinged stars. I understand that these ratings do affect the seller, and I'm sympathetic when the seller really was trying their best to fulfill their terms. I still shake my head a little when sellers come down on customers for communicating these things to other buyers in the only way that they're able to, in a way that doesn't seem like it should be the end of the world.Furthermore, Hathorcat, your situation is different. This isn't a matter of leaving neutral feedback simply because it took a week but because it was supposed to take a day and the buyer got ignored. There is a world of difference. You give yourself a realistic timeframe. If it takes you longer than a couple of days but you're still within your stated timeframe, ebay literally prevents the customer from dinging your shipping time stars (they aren't allowed to rate the stars for this at all if you shipped it out within that timeframe), and I think you would have grounds to dispute a neutral. If there were an emergency preventing you from shipping within that time frame and you made a good attempt to communicate the delay, at least providing a reason when you were able to ship, I think you would have grounds to dispute a neutral. If ebay makes it inordinately hard to fix in that case, the problem lies with ebay. But if, as in the OP's example, you've stated 1 business day, not provided any further info in the listing, not made any attempt to contact or to answer contact from the buyer even while you've been online (and might have a habit of this, given past feedback reporting issues with shipping time), you really don't have those grounds. I believe that sellers are human and should be allowed some wiggle room (and I work in retail -- trust me, I know what it's like to be subjected to a customer's unfair expectations). However, I also believe that people should do what they state they will, not make claims they're not reasonably able to fulfill, and to keep a customer informed if for some reason they cannot. It's basic etiquette. I don't know that I'd leave a neutral myself in this particular case (knowing that it does have much more impact than it rightly should on ebay), but I'd be frustrated at the lack of communication, and I can't really blame anybody for doing so. I know "blaming" is not exactly what you're doing, but the way it was framed bothers me a bit. The problem lies squarely with ebay for handling feedback like it does, not with customers trying to give honest feedback, often without any clue of the impact that it may have on a seller (loss of listing discounts, etc.). If you're leery about selling on ebay, that's fine (I don't either), but it isn't really OP's or any other customer's fault, it's ebay's business model.
I think perhaps my issue could be while I physically ship within the promised window, sometimes I am a little late to click the button which marks the item as dispatched. I am guessing thats why its possible for people to mark down the stars? So perhaps I am a little to blame for the situation...still annoys me though