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I bought this year's Holiday Horse from the official Breyer site along with some other things. The other things arrived, but NOT the model horse I spent $60 on. I've never bought Breyers online before, so I don't know how their site operates or what the deal is with how they ship things, especially things that are more "limited" like this. I ordered him the night he came out, it said he was on "backorder". Not "sold out" just "backorder". Not sure what that means, but they did ship him out with my other things. Allegedly.The receipt says everything was shipped on the same day, and has been "fulfilled", and that the horse has been delivered. It was not.Posting here since it's horse adjacent and there doesn't seem to be very many active Breyer communities? Plus, I'm not really a *Breyer* collector. I do like them, but not enough to go onto a dedicated forum to ask about it. I sent an email to them, which on the "Contact Us" page says they respond within one business day. Well, it's been about one business week! Do they usually take this long to respond? Should I send them another email?!Is Arctic Grandeur even out? Does anyone else have him?! I have the pin, but not the actual horse...?