UPDATE: SO THIS PERSON- Has decided to request a full refund. Now my Paypal has frozen the full amount of the doll. She has already gotten a refund from the Post Office. We are now fighting back and forth about it through messages. I am SO SICK of this person. I will fight it to the end. The rudeness of this buyer is beyond belief! Calls me full of BS, liar, etc. WHEN she could have just read the description and not bought the doll. I have spent at least an hour on the phone with eBay.
I am just about sick of buyers. If you can't read the auction, why bid on something? I don't even know what to do. The Post Office claim clearly states that it must be the buyer that fills out the form and have the package on hand. Read from the bottom up. I have always had "no returns" on my items, but I do accept them if I mess up.
Dear sueg7689,
Please tell me how I did a low down thing here. I sold a Mint in Box doll, where I did not open up the doll because then she would not be mint in the box. I did state clearly in the auction that the wrist may be cracked, but I could not tell because I could not take her out of the box. This was clearly stated in the auction. It was NOT loose in the bottom of the box. It was attached to the arm. I took clear pictures, the best I could. My item was clearly described. Insurance is required on ALL auctions- for every seller. That is what insurance is for- if the item is damaged during shipping, the post office will send you (the buyer) a refund. YOU must have the item in hand for insurance claims, not me. Please read the form. I will gladly try to fill out the claims form for you if you send pictures of the damage to me.
- skyrocketneko
OK here is the deal. I keep the doll since you do not except refunds. And you fill out the insurance forms since you already have them. Why would you take out insurance on a $24.99 doll in the first place if you "didn't know it was broken". This was for my nieces doll collection she just started. You want it back I'll send it back but you pay for shipping etc. That is a pretty low down thing you did....
- sueg7689
Click the Respond button to reply through Messages, or go to your email to reply
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From: skyrocketneko
To: sueg7689
Subject: Re: I have a question about using my item or I want to send the seller a message: sueg7689 sent a message about J Doll Church Street J-Doll Jun Planning #291345806969
Sent Date: Jan-15-15 09:16:01 PST
Dear sueg7689,
Oh no! She certainly wasn't like that before I sent her!
I did put insurance on her- the process is to go through the post office site and file a claim. You would have to do this because the item must be in your possession as the buyer.
https://www.usps.com/help/claims.htm -this is the link to the claims form- please let me know if you have any questions as you are filling it out.
- skyrocketneko
From: sueg7689
To: skyrocketneko
Subject: I have a question about using my item or I want to send the seller a message: sueg7689 sent a message about J Doll Church Street J-Doll Jun Planning #291345806969
Sent Date: Jan-15-15 09:08:44 PST
Dear skyrocketneko,
Hello skyrocket, Well her hand wasn't cracked it was severed off to the bottom of the box. Not sure what to do????
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