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She got eBay involved, I refunded, she left a negative anyway. Now I'm down from 100% to 97.5%
Quote from: ponytales on October 21, 2020, 03:53:39 AMShe got eBay involved, I refunded, she left a negative anyway. Now I'm down from 100% to 97.5% I noticed she gave two negs in a row, saying the same thing...Did your contact at ebay say anything about this?
I'm usually the buyer these days on Ebay so I haven't seen that side to things I don't worry too much if sellers have the odd neg because there are always arguments and disagreements and sometimes that is with the postal service and neither party's fault. I doubt you will lose buyers. I'd love to see a reply to the neg on your profile if you're able to add one and I will certainly block that user.
Although I am not a fan of the fact negatives get wiped out after a year now (they never used to be), in this context I think it's a good thing, as it will drop off in 12 months. In the old days it used to be permanent.
Oh my, it gets better!I've been put through to a manager and I asked what would happen if I see her selling the item on? That is surely breaking the rules as she made a false claim saying she didn't receive it, got her money back, but then sold it on.And apparently, you'll love this, that's not against the rules! Because I wouldn't be able to actually prove that the item she's selling is the one I originally refunded her for! And also, as eBay never forced me to refund her and I did it to close the case and try to make peace, it's on me and I have nowhere to turn.I even pointed out that the buyer admitted they only assumed the package was from me because the postage mark came from the UK.... they admitted this in the messages for the reps to see, but apparently makes no difference. The negative feedback is "merely a reflection of the buyers experience, so cannot be removed" and "we are not an insurance company so it is not our place to decide who is lying". Direct quotes.Watch out folks, the Bay is getting worse...