Partial Refund Fiasco

[foalpatrol]

Here's what happened:

- Item's condition was grossly misrepresented by seller.
- Case opened; seller acknowledges and offers 50% refund of $120 purchase price.
- Seller is unable to refund as PayPal is holding funds.  Case escalated, eBay refunds me.  (I get $60 back)
- Seller's funds are released and she refunds me without realising eBay has already refunded me.  (I now have $120 back)
- Seller contacts me with invoice for the second refund, I pay immediately. (Seller has $60, I have $60)
- Seller also contacts eBay and they refund her a second time, however the funds are not taken from my account. (Seller has $120, I have $60)

My PayPal account has been empty so there would have been no funds to take anyhow.  My concern is that a) the funds will be taken from me again once I have money in my PayPal account and b) none of my business really but the seller has funds from eBay that she is not entitled to. 

I can't get hold of eBay because they have closed the case following my refund.  How can I contact them to let them know about this situation?

[ponylady]

I would call their customer service. 1-866-540-3229

I am sure they will be able to give you the details of the case.

[foalpatrol]

Are there any other options for contacting them, for example by email?  I'd rather not make overseas calls if I can avoid it.

[zora]

there should be a customer support in your country too phone numbers can be found on the help pages normally.