Now I know why some people call it evilBay.

[Sarahlacewing]

Usually you do have to wait to give them time to respond.  However, the case review is for instances where either the seller does not respond or a resolution could not be reached.  So if you two haven't been able to work something out then you can go ahead and ask ebay to review it on the grounds that seven days isn't actually going to help because you've tried and been unable to work it out between yourselves.  Once you escalate a case they usually make a call in like 48 hours.  ^^

[lochnessmomster]

Usually you do have to wait to give them time to respond.  However, the case review is for instances where either the seller does not respond or a resolution could not be reached.  So if you two haven't been able to work something out then you can go ahead and ask ebay to review it on the grounds that seven days isn't actually going to help because you've tried and been unable to work it out between yourselves.  Once you escalate a case they usually make a call in like 48 hours.  ^^

Really?  Hmm... I'll look into it further.  Thanks.

Post Merge: June 19, 2012, 04:54:43 PM

I tried to escalate the case but it keeps sending me back to square one.  Is anyone familiar with doing this on the UK site?  Thanks.

[RockinPrettyBeats]

I didn't know you had to wait 8 days to escalate? I thought you could escalate right away. Hum...

[lochnessmomster]

I didn't know you had to wait 8 days to escalate? I thought you could escalate right away. Hum...

Ah, well... I've dealt with her for this long, what's eight more days? 

[lochnessmomster]

Okay, so I'm sure everyone has forgotten about this thread by now, but I just want to say.... I WON!!!  I finally escalated our case to Customer Support and they almost instantaneously issued a full refund.  With as quickly as they responded, I know they chose to err on the side of the buyer instead of reviewing the case properly and making an educated decision.  Nevertheless, I am beyond thrilled to finally have that over with.  They didn't specify what I should do with the pony, however.  Based on the e-mail I received from CS, it appears as though I'm still allowed to keep her.  If so, I guess this means I need to order some replacement hair.  I've got a tail to fix!

 

[Sarahlacewing]

Yay!! I'm so happy for you.

[hokuspokus]

Good to hear!

[lochnessmomster]

Thanks, girls. Does "courtesy refund" mean that Barbara herself didn't have to pay out extra money?  If so, I'm kinda glad.  She was a real nasty piece of work, but all the same, I don't wish her any ill-will. 

[lovesbabysquirmy]

Yeah, I am pretty sure "courtesy refund" means that Paypal paid you out from their funds rather than go after her.  That, or she has no funds in her Paypal balance so they're covering it and they will go after her for their money. 

At least Ebay sided with you on this one!  *pony hugs*

[RockinPrettyBeats]

I think that if Paypal refunds you without requiring to return the item then THEY are the ones that paid for the refund.

Kindof annoying. I was hoping they would make her refund with a return of the pony. I guess she won't learn anything.

[elysion gear]

Did you remember to give her negative feedback?   You really should,  with her attitude she really shouldn't go on with her "Flawless  Feedback rate"   
She probably threatened her other unsatisfied buyers to leave nothing but positive feedback, if she responds to it,  Hey!  Ebay/paypal  already proclaimed that your are in the right,  let her other potential buyers know that,  that's what it's for.

[lochnessmomster]

Did you remember to give her negative feedback?   You really should,  with her attitude she really shouldn't go on with her "Flawless  Feedback rate"   
She probably threatened her other unsatisfied buyers to leave nothing but positive feedback, if she responds to it,  Hey!  Ebay/paypal  already proclaimed that your are in the right,  let her other potential buyers know that,  that's what it's for.

<<sighs>> I'm sure you're right.  I know I need to, but I still can't help feeling just a tad guilty over the whole situation.  But you're definitely right.  I will eventually get around to it.  I will say, though, that sometimes when I see the one negative feedback mixed in with a ton of positives, I am more likely to side with the seller and assume that the buyer is one of those "get something for nothing" types who is always looking for something to complain about.

[Maniah]

If you wait too long, you wont be able to leave feedback at all, perhaps. I know it sucks.. But by doing that you leave a fair warning to others.

[lochnessmomster]

Negative feedback left.  I gave her three stars for item description, one for communication, and five for quick dispatch and shipping charges.  Wrote, "Disappointed with seller's lack of polite and professional communication."

[Shenanigans]

So glad it's taken care of! I know it's a huge relief for you Ebay can be sooo stressful sometimes!