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I'd offer to refund them $5 at the most. A minor tail cut and a loose neck seam does not account to almost all of the purchase.
she doesnt wants to return them, she just wants some sort of a "discount" on the price (which was not very high anyways)..
Quote from: zora on August 06, 2014, 06:02:10 AMshe doesnt wants to return them, she just wants some sort of a "discount" on the price (which was not very high anyways)..I'd refuse, then. It sounds like she's having buyer's remorse and is trying to get them even cheaper than she got them.
Quote from: CupidStrikes on August 06, 2014, 06:06:55 AMQuote from: zora on August 06, 2014, 06:02:10 AMshe doesnt wants to return them, she just wants some sort of a "discount" on the price (which was not very high anyways)..I'd refuse, then. It sounds like she's having buyer's remorse and is trying to get them even cheaper than she got them.Kind of my thought as well, seems like buyers remorse. Partial refunds are not ebay policy so don't feel obligated to give her one if you feel your items were represented fairly. I'd just restate that if she is unhappy with the ponies she is welcome to send them back, at her cost, and you will refund her then.
Quote from: NoDivision on August 06, 2014, 07:20:28 AMQuote from: CupidStrikes on August 06, 2014, 06:06:55 AMQuote from: zora on August 06, 2014, 06:02:10 AMshe doesnt wants to return them, she just wants some sort of a "discount" on the price (which was not very high anyways)..I'd refuse, then. It sounds like she's having buyer's remorse and is trying to get them even cheaper than she got them.Kind of my thought as well, seems like buyers remorse. Partial refunds are not ebay policy so don't feel obligated to give her one if you feel your items were represented fairly. I'd just restate that if she is unhappy with the ponies she is welcome to send them back, at her cost, and you will refund her then. I agree it does sound like buyers remorse. Although this is just a thought for future listings, it might be wise to give a very detailed description, and not have them solely go by pictures alone. I only say that because if she opens a case you have nothing really to go back on for eBay to look at and say "Yes this was as described and buyer knew what they were buying." In that event eBay would most likely refund them on their own accord and not out of your pocket. Please do not take me saying you need to better describe your listings as insulting or offensive. It's just a fact on how buyers work or like to work the system on getting a refund. It's better to cover all your bases from the get go to prevent any issues.