TCB > Trader & Shipping Support

Can I refund shipping on Mercari?

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BlackCurtains:
I've looked at the help articles on Mercari and from what I can tell, you can't just refund shipping. It says they don't do partial refunds. According to them, what I should do is cancel the sales and fully refund the buyer, then create a new 'bundle' just for said buyer and have them purchase that. Which is like, way opposite of eBay. It also seems unnecessarily complicated for both of us :huh:

What happened was someone bought two ponies separately and was charged twice for shipping. Mercari then provides the label but it's weighted for one pony each. So if I put both in the same package and print a new label myself, the buyer would need $4.30 back for the others shipping.

I could stick some cash in the package. Do you think that'd be okay?

edit: The shipping labels have the item number on them, and if I do both in one package it will show that I never shipped one. Gosh this is annoying. I think I'm just going to send two packages.

lovesbabysquirmy:
you need to ship 2 separate parcels.  mercari does not combine shipping. 

tailrustedtealeaf:
 ^ I just ship separately. Do not include money in the package.

BlackCurtains:
Thanks. I will ship them separately.

brightberry:
Yea, I find that annoying about Mercari.  I don't understand why they do that.

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