The MLP Arena
TCB => Trader & Shipping Support => Topic started by: dollhands on April 14, 2015, 04:31:41 AM
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Hi all!
I posted about this problem in the My Little Pony Australia and New Zealand Collectors group, but it was recommended by several people that I post here as well.
Please forgive me if I ramble lol, still feeling a bit shaken and upset over all this.
I bought a MOC Mummy Sunbright off a well known seller on here and ebay, I saw the listing on ebay and she took the auction down and allowed me to pay her off. I did take a bit longer than I would have like to pay her off, maybe 6-8 weeks (this is the only thing I think she could use against me)... but I did send one with fees added on and the rest as gifts, which I totally regret now :( but I thought I could trust her because she's been in the community for so long. I paid 102 Euro for the pony and 18 euro for shipping.
Mummy Sunbright arrived yesterday and the card and bubble are ruined :'( I was very shocked at how she had been packaged. She was stuffed into a box that is way too small for a MOC, the only way you could fit her in the box is to angle her in diagonally and even then I had to push her in. There was only one small piece of foam stuffed into the top.
Here is an album of lots of pictures of the damage, the ones with the pony in the box diagonally are just to show the ONLY way you can fit her in the box.
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Also this is a picture of the pony I thought I was getting, she has a clear bubble but the pony I received has a yellowed bubble. So as well as receiving a severely damaged pony due to poor packaging, I feel I have not received what was advertised. If it is the same pony and her bubble had yellowed after taking the photo, then I should have been told this.
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I sent this message to the seller yesterday:
Hi ____,
I received the package today, thanks for that. I am very disappointed though. :( The box arrived extremely squashed and was too small for the pony so as a result of that the card and bubble are very damaged. The card was so squashed that the bubble was ripped off the card in some parts. I was also surprised at the lack of packing. I know you've been selling for a long time so I thought I wouldn't have had to tell you to make sure she is securely packed.
I noticed too that the bubble is yellowed. In the picture of the pony you had for sale her bubble was completely clear. So I also feel like I don't have the pony that was advertised.
I would really appreciate a partial refund. Of at least 75% of what I paid plus the full price of postage, so 84 euros in total. Cause I'm most likely going to have to de-card her, and a mint loose Mummy Sunbright is not worth 120 Euro. That's the whole reason I buy moc/mib ponies, so they are perfect in every way.
I hope we can resolve this, I really don't want to have to make a post in the pony groups and also in trader support on the mlparena.
I've added pics so you can see the damage and how the box arrived.
Thanks for your help,
Gemma
And this was her response:
I have send well packed as i always do.it seems that the box has been extremely smashed during transport.this is not my mistake.you can send the pony back,and i refund you.
So basically she is saying she packed the pony well. :shocked: With some help from my friend I sent this message today:
______,
The box unfortunately had very little packing material to support the pony. It was also too small. Even if the pony was angled, there is not near enough packing material to keep her from moving around or to keep the box from being compressed during transit.
If I send her back I only feel comfortable doing so if she is sent with tracking which will cost 35 euro, but I ask that you please cover the cost of return postage as well as refund me the full amount of 120 euro.
If not I would be willing to keep the pony and except a partial refund, though I am requesting no less than 80 euros since I will likely have to de-card her and possibly resell her, and if I sell her I will be out additional money due to fees and purchase of packing material.
I hope we can come to a resolution soon.
She has not read it yet. :|
This has affected me so much that I couldn't get to sleep last night. I feel so stressed and upset by it. Pony collecting shouldn't be like this. :cry: I was so excited to buy her and now she is ruined! I didn't think I had to tell people who have been collecting and selling ponies for years the proper way to pack a MOC. :huh:
I really would like a partial refund because I feel like it will be the easiest option for the both of us. If I send her back I only feel comfortable sending tracked and that will cost NZ$50 :/ I do not think she will want to pay for that, and it's not fair that I should lose out on money. I think my offer was fair too but I don't feel like she is being very helpful to me. I just want to keep her but a mint loose pony is not worth 120 euros :( really upset.
Any advice or help would be greatly appreciated. Thanks for reading :)
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so sorry this has happened to you. i was one of the ones that supported you on your fb post (can prolly guess by me user name... :D )
i really hope the seller comes through and you get the resolution you are after.
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:crazy: wow that box did get smashed up! and I can understand why you are upset too :( :hug: :sad:
About the yellowed card.. its really difficult to tell in the pictures. It doesn't look bad to me but I was looking mostly at the box. While it is true that the box got smashed up in transit as the seller said, you are correct that the box is not big enough for the pony, and for an MOC there is not nearly enough packaging in the box to protect her even if she was in a box that she had fitted in to properly. Unfortunately a lot of boxes do get thrown around or have heavy parcels on top of them in transit , so a box with something rare/MOC/valuable especially needs extra protection :awake:
. Personally I think it would be best to return the pony for a full refund but its a lot of money to return the pony and it's not fair for you to be that much out of pocket through no fault of your own.
I wouldn't advise decarding that pony as there really aren't many of those about and it would be a shame to do that even though her card is now damaged. There are still collectors who would want her on her card even in that condition. If you and the seller can work out a partial then that would be good , but only if you can live with your pony looking that way- if its going to make you feel upset then its not worth keeping her.
I'm hoping that you and your seller will be able to work this out amicably :hug: please let us know how your seller responds
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Oh man, it hurts my heart seeing that MOC smashed up. :(
The primary protection for a MOC is the shipping box. Padding makes sure the package doesn't get damaged from rattling around in the box much. I doubt any amount of padding would have saved this poor Mummy Sunbright. She was doomed as soon a heavy object landed on top of her box. :(
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): this is so devastating. I'm so sorry.
I think she was doomed even before the heavy box. That wasn't good psckaging. Just she probably wouldn't of gotten as badly damaged.
I hope you and your seller can come to a resolution that you can be satisfied with
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Um what? If the seller is even remotely interested in collecting toys, then they should already know that this kind of packaging is NEVER acceptable! I am so horrified and upset for you!
And only a thin sheet of Styrofoam for packing? WHAAAAAAA? Dude no, that pony should be wrapped in bubblewrap like crazy, then put inside another box and then filled with more packaging! AUGH!
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Um what? If the seller is even remotely interested in collecting toys, then they should already know that this kind of packaging is NEVER acceptable! I am so horrified and upset for you!
And only a thin sheet of Styrofoam for packing? WHAAAAAAA? Dude no, that pony should be wrapped in bubblewrap like crazy, then put inside another box and then filled with more packaging! AUGH!
^ I think this as well. Double boxing.
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Ohhhhhhhhhhhhhhhhhh.... Those pictures made my stomach clench. :( I am sooooo sorry that you are dealing with this. I Hate these types of situations and hope that you can come to a resolve that you are happy with.
Poor, poor Mummy!!!!! ;-;
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My thought is your seller had plenty of time to find the proper packing materials and they should have sent the package with insurance in case a problem like this should occur.
As others have said, I'm hoping you and the seller can come up with some kind of resolution that both of you will be happy with.
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Just a question--perhaps I missed it: Did your shipping include insurance for lost or *damaged* goods? If so, even if it was mainly due to poor packaging, you can also go after the post office--cause lets face it--that box is crushed and I doubt it was the seller that crushed it ;)
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Oh dear... I'm so sorry that the moc arrived in such a bad shape, esp when it's for a rarer pony. Here isn't enough protection and the box doesn't look very sturdy.
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Who is the seller? I buy MOCs and would like to avoid. Could you PM me with the name if you don't feel comfortable sharing publicly?
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Ah, that is so sad ><. She's one of the really hard to find UK ponies, and you are right, that wasn't proper packaging.
I had it happen a couple of times in the distant past, but never for a pony that expensive. And I agree with the people who say don't decard her, if you keep her, because she is significantly rare and I'm sure there are people on here who would buy her from you in her existing state.
I hope you settle things with the seller. A pony person should know that a MOC is a delicate item and should always be in a sturdy box with significant packaging around it to make sure that even if the post office play volleyball with it (and I think sometimes they do), it gets to its new home intact.
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So sorry you're going though this. I have to say, I don't believe the seller is completely at fault. Yes, she should have added more padding, but from the look of that box, no amount of padding would have saved it. For expensive purchases, I recommend insurance. If there is, start the claim. Hope it works out in the end. Also, remember that sellers are not required to offer partial refunds. Looks like you may have to return it for a full refund.
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So sorry you're going though this. I have to say, I don't believe the seller is completely at fault. Yes, she should have added more padding, but from the look of that box, no amount of padding would have saved it. For expensive purchases, I recommend insurance. If there is, start the claim. Hope it works out in the end. Also, remember that sellers are not required to offer partial refunds. Looks like you may have to return it for a full refund.
Huh? So then use the appropriate box and use padding and support. How the heck is that anyone's fault but the sellers? If you want to talk about fault of the buyer the only possible thing would not be how it arrived but what they can do after with insurance. The seller's packaging was disgusting and it could have been prevented absolutely.
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Insurance is a great idea. Fingers crossed that this package had it!
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So sorry you're going though this. I have to say, I don't believe the seller is completely at fault. Yes, she should have added more padding, but from the look of that box, no amount of padding would have saved it. For expensive purchases, I recommend insurance. If there is, start the claim. Hope it works out in the end. Also, remember that sellers are not required to offer partial refunds. Looks like you may have to return it for a full refund.
Huh? So then use the appropriate box and use padding and support. How the heck is that anyone's fault but the sellers? If you want to talk about fault of the buyer the only possible thing would not be how it arrived but what they can do after with insurance. The seller's packaging was disgusting and it could have been prevented absolutely.
They aren't saying it's the buyers fault but that it's the fault of the postal service. And in a way it's true. If this person is well known they probably mail stuff regularly and couldn't have anything like this happen before without it being known.
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And this is exactly why I refuse to send anything without insurance overseas.
I have had one potential buyer after another try to bully or wringe and whine about my shipping costs for international, because they include insurance, and international insurance is expensive. . .
Not that this isn't the seller's fault for packing it so pathetically. Had the box been bigger, and the item better padded, it may have saved the MOC a little bit better. But the package should've been insured. Period. If it is insured, then your best guess will be going after the insurance. The crushed box is the postal company's fault. The poor packing and too small box is the seller's fault. But always insure your packages, especially international packages.
My buyer and I nearly lost a Brazil Heartthrob, the only thing that saved her WAS the insurance and tracking, which told the buyer WHERE the pony was, so she could ring them up and figure out what was going on. ^^ And it also protects over major damage. Yes, custom fees, yes, it's expensive, but peace of mind.
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Wow- it looks like someone STEPPED on that box! How terrible!
I too, hope it was insured.
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That was a bad packing job. You should always pack with the expectation of a package getting mistreated. Just this week I got a MOC pony in the mail from overseas. The box was very badly damaged(not as bad as this box, but up there), and looked like it had either been stepped on, or had a *very* heavy weight dropped on it. I opened up the box expecting the worst, but the item inside was perfectly fine. The seller packed it correctly, and it made it here ok despite the post office.
There are two things this item needed to survive the gauntlet of international mail, and the seller didn't provide either. It needs space and padding. Space around the item gives the impact force from postal handling somewhere to go without directly hitting the item, and padding absorbs the force before it does any damage. Empty space in a box is just damage waiting to happen, and any part of the item that is directly touching the wall of the box is a spot that's going to be taking whatever the post office dishes out directly. Cramming an expensive item into a box that barely fit it and then not bothering to pad it properly is 100% on the seller. It's like when my mom sent me a crystal dish, didn't pack it well, and was SHOCKED that it didn't make it to me in one piece because she wrote "fragile" on the box.
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And this is exactly why I refuse to send anything without insurance overseas.
I think when it's a lot of money involved, it's definitely better to pay a little more for insurance than take the risk and lose the lot.
The trouble we have with tracking is that, if it picks up a customs charge, our local depot is in the habit of signing for it, so it goes through as delivered before I've even seen it. Imagine what that does to a potential insurance claim or anything else. Fortunately I haven't had a major issue, yet, but they did almost lose one of my dolls once that they had already signed for ><.
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lol. Absolutely ridiculous to me that the post office is being blamed for the seller using a flimsy box which most of us know will very likely result in that outcome. If you have ever considered what it's like for boxes to be shipped for 2 seconds you would know better. I can't even believe people are trying to say that. You know packages will be in the mix with many other heavy packages.
100% fault of the seller in my eyes. 100. Ridiculous.
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And this is exactly why I refuse to send anything without insurance overseas.
I think when it's a lot of money involved, it's definitely better to pay a little more for insurance than take the risk and lose the lot.
The trouble we have with tracking is that, if it picks up a customs charge, our local depot is in the habit of signing for it, so it goes through as delivered before I've even seen it. Imagine what that does to a potential insurance claim or anything else. Fortunately I haven't had a major issue, yet, but they did almost lose one of my dolls once that they had already signed for ><.
I remember stalking a giant box I sent to you. I panicked for 2 weeks!
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Thanks everyone for your comments. I'm still very upset :cry: Trying to process everything but I wanted to write a post to acknowledge that I saw your comments and appreciate them. :) Will reply properly later tonight.
Very small update; the seller saw my message on facebook about 14 hours ago but I have not received a reply yet.
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What a terrible shame :huh:
I feel like this pony was destined to be damaged due to the extremely careless packaging and choice of flimsy box. :( I am a strong advocate of insurance, but in this situation, insurance or no insurance, this pony was put into a box that she did not properly fit into before even making it to the Post Office. That is of no fault of the Post Office, but it is the seller's poor choice to begin with.
It is disappointing that the seller did not take more care into packing such a valuable collectable, especially if he/she is well known and sells vintage toys. Also, I personally feel like any item going overseas needs additional protection due to a long journey and customs sorting facilities. When I went overseas, I felt squished, so I can only imagine what a parcel faces. International parcels are sorted amongst hundreds and probably thousands of other parcels, so it would make logical sense as a seller to expect at least some impact to the box.
I also feel like the seller photo shows a different pony than the one that was received. The bubble on the one that arrived looks yellow compared to the one in the seller photo.
So sorry this has happened. Everyone makes mistakes, but to me it is HOW one handles them that makes a difference- and I feel like this seller really needs to step it up. I think a partial refund would be the best resolution, otherwise it will take additional costs to send the pony back. But if the seller does not agree to a partial refund, then I would definitely make sure the pony is sent back tracked/insured and I feel that the seller should cover that cost in full.
I hope he/she responds soon, and I hope for the very best outcome possible in this situation.
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What a terrible shame :huh:
I feel like this pony was destined to be damaged due to the extremely careless packaging and choice of flimsy box. :( I am a strong advocate of insurance, but in this situation, insurance or no insurance, this pony was put into a box that she did not properly fit into before even making it to the Post Office. That is of no fault of the Post Office, but it is the seller's poor choice to begin with.
It is disappointing that the seller did not take more care into packing such a valuable collectable, especially if he/she is well known and sells vintage toys. Also, I personally feel like any item going overseas needs additional protection due to a long journey and customs sorting facilities. When I went overseas, I felt squished, so I can only imagine what a parcel faces. International parcels are sorted amongst hundreds and probably thousands of other parcels, so it would make logical sense as a seller to expect at least some impact to the box.
I also feel like the seller photo shows a different pony than the one that was received. The bubble on the one that arrived looks yellow compared to the one in the seller photo.
So sorry this has happened. Everyone makes mistakes, but to me it is HOW one handles them that makes a difference- and I feel like this seller really needs to step it up. I think a partial refund would be the best resolution, otherwise it will take additional costs to send the pony back. But if the seller does not agree to a partial refund, then I would definitely make sure the pony is sent back tracked/insured and I feel that the seller should cover that cost in full.
I hope he/she responds soon, and I hope for the very best outcome possible in this situation.
I like that we're Tumblr buddies and we think a lot alike. :thumb:
Agree completely with you.
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What a terrible shame :huh:
I feel like this pony was destined to be damaged due to the extremely careless packaging and choice of flimsy box. :( I am a strong advocate of insurance, but in this situation, insurance or no insurance, this pony was put into a box that she did not properly fit into before even making it to the Post Office. That is of no fault of the Post Office, but it is the seller's poor choice to begin with.
It is disappointing that the seller did not take more care into packing such a valuable collectable, especially if he/she is well known and sells vintage toys. Also, I personally feel like any item going overseas needs additional protection due to a long journey and customs sorting facilities. When I went overseas, I felt squished, so I can only imagine what a parcel faces. International parcels are sorted amongst hundreds and probably thousands of other parcels, so it would make logical sense as a seller to expect at least some impact to the box.
I also feel like the seller photo shows a different pony than the one that was received. The bubble on the one that arrived looks yellow compared to the one in the seller photo.
So sorry this has happened. Everyone makes mistakes, but to me it is HOW one handles them that makes a difference- and I feel like this seller really needs to step it up. I think a partial refund would be the best resolution, otherwise it will take additional costs to send the pony back. But if the seller does not agree to a partial refund, then I would definitely make sure the pony is sent back tracked/insured and I feel that the seller should cover that cost in full.
I hope he/she responds soon, and I hope for the very best outcome possible in this situation.
I like that we're Tumblr buddies and we think a lot alike. :thumb:
Agree completely with you.
I'm actually not on Tumblr- must be someone else! ;)
But thank you, I sure do hope this situation gets resolved in the best way possible. We all cherish these ponies whether MOC or loose and it is sad to see one damaged :(
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What a terrible shame :huh:
I feel like this pony was destined to be damaged due to the extremely careless packaging and choice of flimsy box. :( I am a strong advocate of insurance, but in this situation, insurance or no insurance, this pony was put into a box that she did not properly fit into before even making it to the Post Office. That is of no fault of the Post Office, but it is the seller's poor choice to begin with.
It is disappointing that the seller did not take more care into packing such a valuable collectable, especially if he/she is well known and sells vintage toys. Also, I personally feel like any item going overseas needs additional protection due to a long journey and customs sorting facilities. When I went overseas, I felt squished, so I can only imagine what a parcel faces. International parcels are sorted amongst hundreds and probably thousands of other parcels, so it would make logical sense as a seller to expect at least some impact to the box.
I also feel like the seller photo shows a different pony than the one that was received. The bubble on the one that arrived looks yellow compared to the one in the seller photo.
So sorry this has happened. Everyone makes mistakes, but to me it is HOW one handles them that makes a difference- and I feel like this seller really needs to step it up. I think a partial refund would be the best resolution, otherwise it will take additional costs to send the pony back. But if the seller does not agree to a partial refund, then I would definitely make sure the pony is sent back tracked/insured and I feel that the seller should cover that cost in full.
I hope he/she responds soon, and I hope for the very best outcome possible in this situation.
I like that we're Tumblr buddies and we think a lot alike. :thumb:
Agree completely with you.
I'm actually not on Tumblr- must be someone else! ;)
But yes, I sure do hope this situation gets resolved in the best way possible. We all cherish these ponies whether MOC or loose and it is sad to see one damaged :(
Oh weird! Now that I think of it I think her name is Starglowmlp on here or something close to that. :lol:
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I'm so sorry this happened to you, Dollhands :( I can't begin to imagine the disappointment.
I feel like this pony was destined to be damaged due to the extremely careless packaging and choice of flimsy box. :( I am a strong advocate of insurance, but in this situation, insurance or no insurance, this pony was put into a box that she did not properly fit into before even making it to the Post Office.
It is disappointing that the seller did not take more care into packing such a valuable collectable, especially if he/she is well known and sells vintage toys.
So sorry this has happened. Everyone makes mistakes, but to me it is HOW one handles them that makes a difference
I hope he/she responds soon, and I hope for the very best outcome possible in this situation.
These points above of Brightglowpony's are very much in tune with my own. I'm truly astonished at the choice of box and lack of protection for the item. Rubbish handling of the postal services aside, a lot of the damage could have been minimised if the pony was packaged properly. I really hope a satisfactory resolution can be reached :hug:
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^^ agreee withthe above. I hope the seller will do the right thing to fix her mistake. I think if she doesnt you should let us know who the seller is so buyers can thread with caution
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Sorry to see that Dollhands I hope you and the seller can come to some arrangement. Yes its lacking proper packaging but the fact that the box is FAR to small for the item is a pretty major error in judgement.
A little OT but now days I take pictures and email them to my sellers to confirm that they are happy with how I have packaged my items if they are MIB/MOC. I recently posted a vintage playmates ceramic figure to the UK. Imagine how worried I was that this thing was going to be cracked, chipped or worse !!! It took me almost 30 mins to package it. Took pictures sent them to the buyer who said 'yep looks great'.. Pony arrived within 4 days without a scratch. Had the pony been cracked that would be a different story but as far as I was concerned my buyer was happy with the packaging at the time of sending as was I.
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Sorry to see that Dollhands I hope you and the seller can come to some arrangement. Yes its lacking proper packaging but the fact that the box is FAR to small for the item is a pretty major error in judgement.
A little OT but now days I take pictures and email them to my sellers to confirm that they are happy with how I have packaged my items if they are MIB/MOC. I recently posted a vintage playmates ceramic figure to the UK. Imagine how worried I was that this thing was going to be cracked, chipped or worse !!! It took me almost 30 mins to package it. Took pictures sent them to the buyer who said 'yep looks great'.. Pony arrived within 4 days without a scratch. Had the pony been cracked that would be a different story but as far as I was concerned my buyer was happy with the packaging at the time of sending as was I.
This is a great idea!
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Sae Breeze I agree with that too . While I don't always message the buyer to ask if they approve of my packaging (you have to fight your way into my boxes anyways there is so much packaging lol) , I do take pictures of every stage of the packaging- especially with anything MOC/MIB/ especially rare or expensive. I had to do it with a rare MIB doll I sold last week. In fact ebay advised me to do it as well :awake:
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I am seriously having a love/hate relationship with the PO right now, so please forgive me. I am super sorry dollhands, it is an unfortunate situation for both you and your seller.
I am going to address the packing first of all since it is the first thing you have brought. While I do believe your seller could have protected the MOC in a much better way (much, much better), the fact remains that the boxed was crushed due to irresponsible postal workers. Was this packaged insured? If not is there any sort of coverage, even if for a small amount? I see you paid £18 so I am going to assume it was Royal Mail and I am going to assume that it does in fact have some sort of coverage. I could be wrong :( Can someone confirm this for me? My suggestion is then for you to return it and have your seller cover that portion, then she can go after Royal Mail to recoup her loss, at least on the return shipping.
Then you are at the fact that the pony was not as described(yellowed bubble) this would be a whole different story for me and the deal breaker of sending her back for sure.
The choice is obviously between you and your seller and entirely up to you. I do hope though you are able to resolve this in a manner that leaves you both happy in the end.
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I think what's important to remember is it's not just postal workers gingerly picking up boxes and placing them somewhere else. These things go through sorting facilities on conveyor belts with thousands and thousands of other packages. You can't use a flimsy box and expect things to be okay. It's not all human work. It's the system and you have to protect your package.
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I completely understand how the postal service works. ;) There still are workers involved in the process, none the less. The point I was trying to make is as I already said, yes more adequate packing should have been used but the fault to be fair is not solely all on the seller. I mean seriously if the package showed up not crushed then we wouldn't be here in TS right now. It's about looking at the situation from all aspects. I want to be fair but I don't think in this situation that 4 lbs of bubble wrap and three boxes that this package was not going to endure the beating it received.
I am looking for a fair resolution for both buyer and seller. And without all the facts such as if the package was insured or not it's hard to advise the folks involved on what fair resolution is.
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Out of curiosity, did the bubble become unsealed at all when it was crushed? If so, this may have caused the yellowing. I once had a MOC that came to me intact, and then I made a mistake and cracked the bubble (you can imagine how I felt about that!!). After it cracked, the bubble yellowed (although I don't remember how long it took for that to happen). I don't know if it has to do with being exposed to air from the outside or what, but it did happen to me. Just a possibility. Or, it is certainly possible the seller used a photo of someone else's MOC, which is a whole other can of worms. What a crappy situation :(
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So sorry you're going though this. I have to say, I don't believe the seller is completely at fault. Yes, she should have added more padding, but from the look of that box, no amount of padding would have saved it. For expensive purchases, I recommend insurance. If there is, start the claim. Hope it works out in the end. Also, remember that sellers are not required to offer partial refunds. Looks like you may have to return it for a full refund.
Huh? So then use the appropriate box and use padding and support. How the heck is that anyone's fault but the sellers? If you want to talk about fault of the buyer the only possible thing would not be how it arrived but what they can do after with insurance. The seller's packaging was disgusting and it could have been prevented absolutely.
Why would you twist my words like that? I never said it was the buyer's fault. The fact remains if the buyer wants a refund they will have to return it. Hopefully, it was insured.
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Why would you twist my words like that? I never said it was the buyer's fault. The fact remains if the buyer wants a refund they will have to return it. Hopefully, it was insured.
I didn't twist your words, I questioned whose fault it was then. Which I guess was the post office's. The damage looks like a direct result of the choice of flimsy packaging to me. It probably got confusing when I then addressed what others were saying so I should have separated that. Minimizing the fault of the seller in this case really puzzles me.
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Why would you twist my words like that? I never said it was the buyer's fault. The fact remains if the buyer wants a refund they will have to return it. Hopefully, it was insured.
I didn't twist your words, I questioned whose fault it was then. Which I guess was the post office's. The damage looks like a direct result of the choice of flimsy packaging to me. It probably got confusing when I then addressed what others were saying so I should have separated that. Minimizing the fault of the seller in this case really puzzles me.
While, as I have said before the packaging could have been more substantial but the fact of the matter is the box has been completely crushed by the PO. The fault in my opinion lies on both the seller and the postal service. The seller does and always will hold the responsibility on making sure the package arrives undamaged,. It doesn't mean though we have to make a huge ordeal over her being unreliable. I mean seriously look at the crushed box??? Do you think the seller did this on purpose? Yes, she could have better protected it but honestly look at that box? I want to know exactly what adequate packaging would have honestly completely protected this from damage? It's crushed from both sides. I am only trying to make a point here that not to jump to conclusions on a seller. Yes, her packaging was super poor but let's look at it from both points of view and work on resolving the issue.
I am going to ask again to the OP..Was this package insured?
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Thanks again everyone! Sorry I'm not replying to you all personally I'm just feeling like I can't think straight to reply properly.
I just want to add.. that as far as I know the package has insurance. I asked her how much shipping was and she told me 18 euro, so I paid it. Maybe I should have said "does this come with insurance?" but I forgot to. Or "please make sure you pack the pony well", but she's been a seller and collector in the community for 10+ years! I thought I could trust her. :(
I agree that the pony had NO chance of arriving to me in the condition I bought it and that is mainly due to her packing it into a box that was nearly a third smaller than the size of the card. If she'd packed it into a reasonably sized box, wrapped the card in bubble wrap and then securely packed it inside... then I reckon it would have been okay cause I personally think NZ Post is very good and I've never ever had this happen to me when I received mocs and sent mocs (cause I make sure to pack it well, I sometimes spend an hour packing it). Sure the post office is to blame somewhat, but I'd say by only 10%. The box was susceptible to weight due to all the empty space in the box, of course a half empty flimsy box would get crushed.
UPDATE, finally heard back from the seller since she read my message 32hrs ago. She said this:
Hi you can retour Sunbright and i refund you.this is a normal procedure in comparance to paypal transactions.
Or if you want to refunded and keep Sunbright,i want to suggest 65euro to refund
Just let me know
I was thinking of counter offering for 70 euro refund, mainly cause I want this out my hair!
What makes me really sad and a bit annoyed is the seller still hasn't acknowledged her mistake and has not said sorry :(
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Thanks again everyone! Sorry I'm not replying to you all personally I'm just feeling like I can't think straight to reply properly.
I just want to add.. that as far as I know the package has insurance. I asked her how much shipping was and she told me 18 euro, so I paid it. Maybe I should have said "does this come with insurance?" but I forgot to. Or "please make sure you pack the pony well", but she's been a seller and collector in the community for 10+ years! I thought I could trust her. :(
I agree that the pony had NO chance of arriving to me in the condition I bought it and that is mainly due to her packing it into a box that was nearly a third smaller than the size of the card. If she'd packed it into a reasonably sized box, wrapped the card in bubble wrap and then securely packed it inside... then I reckon it would have been okay cause I personally think NZ Post is very good and I've never ever had this happen to me when I received mocs and sent mocs (cause I make sure to pack it well, I sometimes spend an hour packing it). Sure the post office is to blame somewhat, but I'd say by only 10%. The box was susceptible to weight due to all the empty space in the box, of course a half empty flimsy box would get crushed.
UPDATE, finally heard back from the seller since she read my message 32hrs ago. She said this:
Hi you can retour Sunbright and i refund you.this is a normal procedure in comparance to paypal transactions.
Or if you want to refunded and keep Sunbright,i want to suggest 65euro to refund
Just let me know
I was thinking of counter offering for 70 euro refund, mainly cause I want this out my hair!
What makes me really sad and a bit annoyed is the seller still hasn't acknowledged her mistake and has not said sorry :(
Agree with you. It was crushed because it was an inadequate package period. Some flimsy empty thing will be crushed by bigger packages, you can pretty much bet on it. If it was an adequate box and was crushed some then sure, obviously post office's fault. But this would be a very different scenario than what we're seeing with this inadequate box.
Sounds like it's moving in the right direction though. Hope it gets resolved to a point that you're satisfied with. Honestly I'm not surprised she hasn't apologized if she doesn't have the sense in the first place to package things decently. :\
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I'm so sorry! That's just awful
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The photos are so frustrating to look at... especially since i've been wanting Mummy Sunbright too! :mad: I agree with all the comments here and i'm so sorry for your unfortunate package! I do hope this will blow over soon and that both you and the seller will arrive at an agreeable conclusion :hug:
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I'm glad that your seller finally responded :hug: Have a think about how you feel about the pony. There's only 5 Euro difference in what your seller wants to refund you and let you keep the pony and what you wanted (she said 65 euro , you said 70, right?) . You *could* try and ask her for 70 Euro instead but I'm not sure she'll go with it since it is such a rare pony to find MOC and she could probably still resell for a good price if you decided to send the pony back for a full refund :awake: It's up to you in the end. I know you want to be finished with this and hopefully you and your seller can now work something out soon to resolve it quickly :hug:
At 18 Euro I'm not sure whether there would be insurance or not. I would imagine that this parcel was insured but it depends on the country your seller is based in. They could claim some money back from the PO for the damage if the parcel was insured (again I would have thought so based on the price but more so on the value of the pony)
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Thanks! *hugs everyone*
Thanks Ringlets. I actually ended up messaging her back again and I told her I'd just accept the 65 euro partial. Though she said she can't pay it to me until sometime after the 25th of April.
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I was thinking last night, you might try putting the top part of the card (not the bubble, obviously) under a stack of heavy books, like dictionaries. If you left it there a while I think it would straighten out the card.
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I was thinking last night, you might try putting the top part of the card (not the bubble, obviously) under a stack of heavy books, like dictionaries. If you left it there a while I think it would straighten out the card.
I actually did this with one of my MOC ponies which had got a bit curled from storage in my cupboard (not quite as bad, admittedly) and it did work. I used a pack of white printer paper, just for the top part of the card. The bigger concern is the loose bubble, if it is badly ripped from the card, because I think regluing it after it's let air in is probably bad for the pony - but the card itself can probably be greatly improved.
I also think that it would be possible to sell the pony if that was the choice made for a decent amount of money, but I wouldn't try and resell it until you have received the refund (obviously) and cleared the issue with the seller to the best degree it can be cleared.
I am a bit confused whether it was £18 or 18 Euros, but since it was going such a long way, I suspect that did NOT include insurance or such like. Shipping internationally with insurance is pretty expensive these days. I think from the US or Canada out it's in the $45 range, and from the UK out I think it's also in the £20-25 range depending on the item size (Royal Mail have changed all their measurements since the last time I did it, though). I would think that 18 may include international signed for, but not NECESSARILY insurance unless it's a small automatic amount. Settling this with the seller this way I think IS the most sensible option at this point.
I'm still really sad this happened to you though. Especially with such a nice pony. I hope you manage to find a replacement for half the price somewhere, since you're obviously owed some pony karma ;)
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I was thinking last night, you might try putting the top part of the card (not the bubble, obviously) under a stack of heavy books, like dictionaries. If you left it there a while I think it would straighten out the card.
I agree. I would try this too. Good luck with everything, I'm sorry to see this. :(
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Thanks LadyMoondancer, that's a good idea :) I'll try that tomorrow.
Also thank you Taffeta and Lady Starflower for your kind words.
Not sure yet if I will keep her or sell. The yellowed bubble kinda annoys me. Yeah I def need pony karma! I've had a string of bad transactions this year and ALL packed ponies poorly. Might write up a message to send all sellers before they send, even if they ARE long time members you can never be sure. :/
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Thanks! *hugs everyone*
Thanks Ringlets. I actually ended up messaging her back again and I told her I'd just accept the 65 euro partial. Though she said she can't pay it to me until sometime after the 25th of April.
:bigups: I do think you took the best option at this point hun :hug:
and putting some books or other heavy object on the card to try to flatten it back to its right shape is a good idea too. My hubby did that with a bunch of my pony backcards and other stuff and it worked :)
Also , you are right- being a long time seller doesn't automatically mean they'll pack the pony correctly/securely so it really doesn't hurt to send a polite message to the seller about extra careful packing before they send your ponies in future . I'll admit that I've done this myself and the seller has always responded well so hopefully it will work for you too
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Hmmm. What a sad situation. I always get insurance for international purchases (well not cheap stuff). I bought a rare doll for $500 once and paid the premium shipping and they still lost it. It broke my heart that she was lost but I was fully refunded. Did you ever ask the seller if it was insured? If it was she can claim it and neither of you will be out money.
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Wow that box was so weak looking on top of not having enough padding for a rough transit ,I just made it a rule to always remind the sellers to send them well packaged and protected, and even when they do it the right way they still get banged up and little damage happens to them anyway .
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Yeah thanks Ringlets :) I did the book thing and it's helping. I will be selling her now though, I just feel like there's bad memories connected to her from how I was treated which is so sad :( so someone else will enjoy her more.
Thanks Summerskye and HoustenCollector72 :)
Small update, it's three days past the date she said she'd be able to refund me and I haven't heard anything for nearly two weeks so I have sent her another message. I hope I get paid soon :( Is it okay to post her name here once I get the refund? I feel others should be aware.
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Yes of course its ok to post the name here if you're having problems with a transaction and especially if it's dragging on and the communication has stopped :hug: If she doesn't respond soon I would send her more messages with "urgent, please respond within.. (and add the time you feel she needs to respond in - eg- 48 hours) " in the title. If she gave you a date for the refund she should stick to it, if she still cant pay you yet she still needs to keep open communication with you and let you know. she should know this though if she is an experienced seller :huh:
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Okay thanks Ringlets. :hug:
She has been treating me very poorly. I just got a bitchy message back from her full of excuses. She STILL does not give me a definite date on when to expect the money. She basically said that I had an impatient attitude too, still NO apology. I can not BELIEVE how I have been treated by an EXPERIENCED seller. So annoyed right now and just about ready to sell all these ponies! :(
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Don't let one bad experience with one person colour your overall affection for collecting. It is possible the seller has some rl issues which are making her short with yoy, but nonetheless you are due a refund and it is in your rights to ask about it. If it is an experienxed seller, they probably know that too and are worried about community backlash. If you don't get your refund, then it becomes a bigger issue, but if you do, I suggest not posting a big message here outing them but instead a rational comment on feedback which states everything clearly.
I am on your side, but I have seen good and experienced traders go to pieces before due to personal circs they can't or don't want to disclose. I think that, if you can get a firm refund date and you get the money by that date, then it is over -not just for them, but especially for you as so long as this goes on, it is going to continue to upset you -and an acrimonious post on public thread normally ends up dragging things into a bigger argument which goes on longer.
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Is not easy to deal with bad situations,hang in there,focus on the good positive things.
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Yikes- that is too bad she is stalling with the partial refund. One is definitely warranted in this situation. It is a little difficult to see that crushed G1 packaging. :unsure: I sure hope that you are able to flatten it out a bit...
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making her short with yoy,
I read that as "short on joy", and I completely agree try not to let it put you off. Unfortunately there is always risk associated with sending collectibles, in a way it's amazing that things normally go so well. This forum is a great help for people in terms of 'best practice' I know it's helped me a lot, so you are doing absolutely the right thing sharing your experience. I agree with everything Taffeta said as well.
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What happens when I attempt to type on my tablet >< Sorry for the typos xD
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:P
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Thank you Taffeta :) I'm okay now kinda, just got a bit frustrated. I will try not to let it affect me but I do think I need a break, I've had a string of bad sellers this year.
Another similar thing happened actually, a seller on here sent me a box of moc g1s in December and they arrived with the box semi open and a couple pieces of screwed up newspaper thrown in :shocked: the mib perfume puff I bought got damaged. The seller agreed to refund me $52.50 which was for partial refund on the pony and shipping + an overcharge of about $12 shipping she owed me. Anyway long story short she has been ignoring me for the last 3 months and no refund. So she basically decided to screw me over. So naturally I am afraid it will happen again :(
I agree I don't want a huge big argument, I just want my money. I'm not sure of her personal situation but she could at least be apologetic and nicer to me. I know she can't pay me cause it was a dutch holiday and she usually goes shopping for ponies on this day at stalls. Oh well... can't do anything about it except wait. She did say she'd pay either Thursday or Monday, Thursday is gone so I'm guessing it's Monday. Fingers crossed!
Thanks Houstoncollector72, Galactica, and Artemesia Floc :) appreciate it :)
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Her pony shopping should be on the back burner after she pays someone back for her negligence. -_-
Don't let her forget about you at least.
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Her pony shopping should be on the back burner after she pays someone back for her negligence. -_-
Don't let her forget about you at least.
Agreed.
Whenever Dollhands feels comfortable and if it is okay with the mods, I feel like the seller's name needs to be shared with the pony community. As I said in an earlier post, everyone makes mistakes, but it is how one deals with a mistake that makes a difference and this seller's lack of professionalism is appalling. I know I would never want to buy from this seller. I hope the seller does what is right and refunds Dollhands for the damage due to poor packaging- it should be a priority with no excuses. It is hard enough to see pictures of a rare pony damaged, but even more upsetting to read about the ordeal Dollhands is still going through.
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Mods seem pretty okay with that here, lenient with sharing names.
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Mods seem pretty okay with that here, lenient with sharing names.
We allow SCREEN NAMES not real names.
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I'd just share her ebay name.
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This is so. It's really is hard to look at the before and after pics of that beautiful MOC. In the case of MOCs, the packaging IS the product. It's negligent to use a box too small, and negligent to use a box not strong enough to take rough handling. If you can't basically give the box a gentle drop-kick and have the item unharmed, then it's not packaged up to standard.
It's also a bit of a crime against ponies to damage rare items-- if you're a functioning adult, and have some idea of what they mean to collectors. I can imagine how distressing this must be for you to go through something like this and have it drag on and on.
(Personally I feel like she should offer you a full refund of the price and let you keep the pony... I'd feel I should do that for a buyer if I was responsible for wrecking their purchase!) But I guess that's often not how it works out. :(
I think it would be warranted to publish her ebay name and other alias screen names. I suppose you've tried to go through the resolution centre with ebay? If she's a highly rated seller you'd think she would care about her feedback.
And it's extra awful that you've gone through something similar before... my heart breaks a little at the thought of damaged mibs. I hope there is some karma out there and you find a nice Mimic or something in a thrift store.
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Sorry yeah, that's what I meant! I've been in communities where that's an absolute no not ever unless proven scammer so I kind of marvel at how different it is here.
Sent from my iPhone using Tapatalk
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Thank you Daffodil101 :) It is very sad :(
Update: I got the refund finally, though she didn't send it as a gift so I got charged fees. :( I'm happy I got it but was shocked she made me pay the fees.
Not sure if I should post her name, I'm worried about it. Will think on it :) Thanks everyone for the advice and support. :lovey:
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I'm happy you got your refund (although disappointing to hear about the fees). At least it's over with now.
If you don't share the name publicly, would you share privately?
I think the way the seller handled everything was disappointing, all the way to the end with the fees. A lot of times sales go smooth, we get our items, and we are happy. But when things go south, that is when we know if a seller is actually a good seller or not by how they handle the situation. And maybe this seller isn't a "bad" seller, but they do a few things that are disappointing. The lack of padding in the box, and the fees, are the things that worry me most.