The MLP Arena
TCB => Trader & Shipping Support => Topic started by: cyanide on March 23, 2013, 02:09:52 PM
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Hello everyone!
a while ago (december 2012) i sold a plushie on ebay to a buyer who first claimed she had a sick daughter and wanted me to end the auction at 50$. I said i wouldnt and she then put a bid at 300... this made me feel worried. So i mailed her and told her that i could remove her bids totally, but she didnt want that, suddenly she was ok with paying this amount should she win (i had a bad feeling here so i was strongly considering to block & remove her bids).
We texted some (on ebay messages) and after assuring me shed pay if she would win, i let her (BAD decision!).
Everything went smoothly, i checked the plushie before i sent her ( a beanie fluttershy) , checked so that each part was firmly stitched and not loose etc.
She got the pony a couple of days later (express). But she then claimed that the wings were loose on the plush and that the pony was openen in the seams. (impossible, i checked the plush SO well before i sent it, and it was very well packed).
I then asked her to send me photos of the damage, but she claimed she didnt have a camera.. (who doesnt?) , and then changed the story to that she had opened up the ponys seams herself to release some filling ( it was too much according to her) >_<.
I was really worried shed make a claim here as i had a bad feeling from before, so to avoid loosing much money on her i offered to make her another beanie plush for the "damages" wich she never could proove, just to settle her.
She then got her second plush and was happy!
Good, then nothing happened for 2-3 months, and yesterday she have made a chargeback claim from my paypal... (through her credit card company), claiming it was a un authorized use of her card ( she was VERY aware of that she had paid for this plush, so i know she is lying).
I contacted her on ebay, i was quite pissed of we might say, not only did she scam me for the first plush, but ALSO letting me sew her another plush for FREE, and yet claiming back ALL the money.... (its 277$ or so , wich means theres a huge diff in my paypal now, im quite angry).
Her respond was that ALL her accounts had been hacked (as if a hacker would chargeback that amount specifically, yea right.) chargebacks goes through the credit card company, so she is very aware of what shes done.
I was so upset i didnt reply to that, its no use as she have been lying about loads of stuff since we first started to message eacother about that auction i had out. Bah i just want this over with.
I get the feeling she waited all this time just to be able to scam me right in time before the time-frame of the credit card company ran out..
Ofcourse i disputed the chargeback, but can i actually win this? My question for this post is ; have anyone of you guys had a chargeback when you sold something too, and did you win the case? what can i do to win? I sent the tracking ID in the "respond to claim" message, but how does that help a chargeback?
*deep sigh* :cloud:
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I hope you have proof of shipping. In this case keep calling paypal and ebay to have her account shut down and hopefully your money returned. Someone there must take this seriously, perhaps a higher up or supervisor. I'd also be filing mail fraud charges (unsure of how to go about this in the where you are).
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I don't have any advice but WOW how horrible of her! :mad: I hope everything works out for you.
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I hope you have proof of shipping. In this case keep calling paypal and ebay to have her account shut down and hopefully your money returned. Someone there must take this seriously, perhaps a higher up or supervisor. I'd also be filing mail fraud charges (unsure of how to go about this in the where you are).
yes i have, the problem is i live in sweden so its both difficult for me to call (expensive) and the language barrier will make it a bit hard for me , i have never dealt with things like this before =/
do you think i could collect the ebay messages to them or will that not matter? i have no idea what to do.. =(
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Oh man my heart totally sank for you when I read this post. I really hope that this gets rectified and you get your money back. I really don't get people like this at all.
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her ebay ID is cristallynnd by the way, i'd block her if i were you. She seems to shop mlp items and different plushies.
I just wish i could have a word in this, but i have no idea what i can do or who to contact. i dont think we have a swedish paypal support =(
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Youmight also try getting in touch with the credit card company that she used, Visa or whatever. They usually have a 1-800 number for fraud reports and would have people who speak different languages on hand to help you so the barrier would be broken. they REALLY don't like to be scammed and it's n offence to do so. This whole thing may really end up being her demise if you handle it correctly. Send them the emails you received from her via eBay and go from there. Where PayPal and eBay may fail, i REALLY doubt the credit card company will too.
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Youmight also try getting in touch with the credit card company that she used, Visa or whatever. They usually have a 1-800 number for fraud reports and would have people who speak different languages on hand to help you so the barrier would be broken. they REALLY don't like to be scammed and it's n offence to do so. This whole thing may really end up being her demise if you handle it correctly. Send them the emails you received from her via eBay and go from there. Where PayPal and eBay may fail, i REALLY doubt the credit card company will too.
that might be worth trying. But how do i see wich credit card she has used? can i find this in the original invoice or in details on paypal?
swedish support would help yea, i speak good english, its just that it might be hard to express the right words or structure up the conversation as im not used to " arguing" in english lol.
i will definitly send paypal the ebay messages convo, id hate to let her get away with this so easily.
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I have had a chargeback and it was someone in the community, although the purchase was made through Ebay.
It was made way after Paypal's deadline of 45 days, 6 months after actually. I fought it tooth and nail as I had my original postage receipt (International) and she also left me positive feedback for the transaction. Needless to say I won.
I would be in contact with Paypal to be honest. If you contact her card company they are not going to do anything for you, you are not the card holder. They are not allowed to release personal information so it will do you no good. But call Paypal or ebay and tell them you have emails between the two of you. They will most likely have you fax them over to them. Or they will look into the communications between the two of you.
Don't give up! And put up a fight, it works!
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I have had a chargeback and it was someone in the community, although the purchase was made through Ebay.
It was made way after Paypal's deadline of 45 days, 6 months after actually. I fought it tooth and nail as I had my original postage receipt (International) and she also left me positive feedback for the transaction. Needless to say I won.
I would be in contact with Paypal to be honest. If you contact her card company they are not going to do anything for you, you are not the card holder. They are not allowed to release personal information so it will do you no good. But call Paypal or ebay and tell them you have emails between the two of you. They will most likely have you fax them over to them. Or they will look into the communications between the two of you.
Don't give up! And put up a fight, it works!
Mine was also an ebay transaction, I will sort through my ebay messages and send them to paypal/ebay ( i just hope they arnt gone after 3 months, i believe they get deleted after a while?)
Im glad you won your case!
Post Merge: March 23, 2013, 04:12:57 PM
as i suspected, the messages are too old =( , seems that she planned this into details...
i have no proof now. except for the tracking ID and reciept . is it anyway i can get back old ebay messages?
when i first asked her what the heck she was doing, she replied this:
"Someone has hacked all of my accounts and frozen my banks. PayPal is NOT helping one bit. I was on the phone with them for two hours with no luck of getting anything taken care of. I didn't issue this. PayPal did"
as if paypal would do the chargeback for her? -.-
i asked again , why she choose a unauthorized chargeback, when she was well aware of the payment. In hope that she will reply in a very revealing way wich gives me more evidence
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Oh sweety, I'm so sorry that this happened to you. When I had issues with any items on eBay I contact Paypal or eBay immediately. It takes a while but if you fight hard enough you can win.
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I am so sorry. This is a form of fraud, so you should be able to do something. I am not sure I I can add anything else to what has already been suggested.. I feel just awful for you.
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check your email, whenever I get a message on ebay, it also gets sent to my email account.
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check your email, whenever I get a message on ebay, it also gets sent to my email account.
great idea! i didnt thought of that =)
thanks for your help and warming words guys, even if this feels horrible you make it feel a little bit better *hugs*
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Oh my goodness! this is so awful! :whoa: :( yes - please check through all of your old emails , because even if the messages are gone from ebay, you should still have the emails (unless you deleted them). Then contact ebay/ paypal as Ponylady suggested. This person should not be allowed to get away with this! I really hope that you can get your money back - please keep us updated :hug:
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check your email, whenever I get a message on ebay, it also gets sent to my email account.
great idea! i didnt thought of that =)
thanks for your help and warming words guys, even if this feels horrible you make it feel a little bit better *hugs*
Did you find any?
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i will keep you all updated on what happends on this case!
It might take a while as paypal told me it would take up to 30 days before i get anything back from them in terms of response, I have not deleted my emails and have found them all! working on a summary for the screenshots to send to paypal right now!
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excellent! Go get her!
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when i first asked her what the heck she was doing, she replied this:
"Someone has hacked all of my accounts and frozen my banks. PayPal is NOT helping one bit. I was on the phone with them for two hours with no luck of getting anything taken care of. I didn't issue this. PayPal did"
as if paypal would do the chargeback for her? -.-
i asked again , why she choose a unauthorized chargeback, when she was well aware of the payment. In hope that she will reply in a very revealing way wich gives me more evidence
Well, actually, Paypal does do chargeback's without a person approving them sometimes.
I had my Paypal account and credit card used without authorization once, and when we contacted the credit card company/Paypal they charged back ALL recent purchases...even ones that were legitimate.
After the account was back in good standing we then had to re-send or re-authorize the payments that were charged back.
Though from everything you've said here, it definitely sounds like she's scamming you....she probably knows about the chargeback thing and is using it as part of her scam.
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I'm so sorry for you and I hope you'll get your money back soon!
What i can say - I've had a very simulare story at ebay like ponylady...paypal blocked the feez for a while in my account but I sent them all infos I still had - that I sold the item at ebay to this person, a scan of the shipping receipt with trackingnumber - and the parcels state was that the parcel was delievered month ago...
So after a while I got my money back from paypal and won this chargeback claim.
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Great news everyone! =)
I hadnt even set up all the mails to send paypal yet when i today got this mail "Chargeback Covered by PayPal:"
"
As you know, we were recently notified that one of your buyers filed a
chargeback with their card issuer. One of the unique benefits of using
PayPal is that we help you fight unwarranted chargebacks and attempt to
recover your funds.
Usually the funds associated with a chargeback are temporarily held until
the card issuer makes its decision.
Because you followed the guidelines of the seller protection policy,
though, PayPal will cover the amount of the chargeback."
Its set back to normal in my paypal balance!! YEEEY =D :iconclap:
I dont know why i won to be honest ( from what i read on google not many people got their money back!)
But im very happy about this! the scammer did not win *dance happy dance* :green:
thanks everyone for your support and feedback <3
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Yikes, that sounds like it was quite a headache D: I'm really glad the problem resolved in your favour, what a relief!!
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Glad you had saved documentation! :D
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Glad to hear they found in favor for you! It's not often we get a result like this one :)
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I'm so glad to hear it! Just a suggestion, though, you might want to print out those emails and keep them filed anyway just to be sure.
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Seashell is right; save that proof!! And I checked out this person on eBay.. for some reason, she has lots of good feedback?? Dunno what's going on with that, but ebay is notorious for things like this. Anonymity is the enemy of honesty... people behave in ways they never would on the internet! For some, this means they also try to cheat people.... So save all documentation that proves you did everything possible to work with this woman, and that she took advantage of you!
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Seashell is right; save that proof!! And I checked out this person on eBay.. for some reason, she has lots of good feedback?? Dunno what's going on with that, but ebay is notorious for things like this. Anonymity is the enemy of honesty... people behave in ways they never would on the internet! For some, this means they also try to cheat people.... So save all documentation that proves you did everything possible to work with this woman, and that she took advantage of you!
Yea she do have positive feedback, but if she scams people 2-3 months later I think most sellers already have left their feedback, also you cant leave anything passt 60 days :-(
neither can you leave negative feedback to a buyer anymore, only positive , wich is absurd (and it seems she only buys stuff, hence the positive).tried to leave a positive yesterday with a warning like " beware, this buyer is a chargeback scammer!"
But i couldnt as its Been to long time ( i never gave her any feedback in the first place as i had a bad feeling.
Ill save up the mails just in case! Paypal Does however say the case is now Closed and theres nothing i need to do anymore , it seems that i won based on seller protection, in paypal it says that chargeback was disputed by paypal :)
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yay!!! I'm really happy for you! :cheer: :frolic: :bigups: :happy: :squee: I'm so glad that you got your money back and she didnt get away with scamming you :hug:
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yay!!! I'm really happy for you! :cheer: :frolic: :bigups: :happy: :squee: I'm so glad that you got your money back and she didnt get away with scamming you :hug:
thank you so much ^^
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Im so happy for you! And this story is just a good reminder to file all emails from any transaction just in case something like this every happens. Im so glad it turned out alright for you.
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That's great news!!! I am so happy she was not able to screw you out of your money and items.
Hopefully Paypal/Ebay will be able to shut her down soon.
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Im happy that you got your money back! Though from the sound of their letter, it seems like you both got your money back. They did say that they "covered the chargeback", which makes it seem like they just reimbursed you for it without reversing it entirely. Still, money back is good :)
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Im happy that you got your money back! Though from the sound of their letter, it seems like you both got your money back. They did say that they "covered the chargeback", which makes it seem like they just reimbursed you for it without reversing it entirely. Still, money back is good :)
That was my interpretation as well, they've done that for me before, where they reimbursed me for money I lost and didn't take it from the buyer. :/
It's good that she got the money back, but it sucks if the buyer got money too.
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Did you post the buyer's username anywhere in the thread? I might have missed it . . . Anyway, I would like to know it so I can block this user from bidding on my items. What a lowlife she is!
I'm sorry you had to deal with that. :( As for the feedback, eBay no longer allows sellers to leave negative feedback for buyers, so all her buyer feedback will be 100% positive no matter what. (Makes me question what the point of buyer feedback is.) She probably only scams once in a while, not on every item.
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Does anyone know why sellers can't leave honest feedback anymore? Seems kinda slanted to me... :/
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Whew! I'm so glad you won your money back. It really sucks to be scammed out of your money.
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her username is on page one of the thread. I've already blocked her as soon as I saw it!
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LadyM her ID is cristallynnd. I just looked and her account is now NARU. So whether ebay shut her down or she did it on her own free will I have no idea. But she's gone.
Does anyone know why sellers can't leave honest feedback anymore? Seems kinda slanted to me... :/
They changed this back in 2008. It was to clamp down on the practice of tit-for-tat feedback between buyers and sellers. Ebay felt with the old system that buyers were afraid to leave honest, accurate feedback because of the threat of retaliation.
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Sooooo...(Heir solution was to take away the rights of their sellers to leave honest feedback? Why hasn't anyone come up with a better solution by now?