The MLP Arena
TCB => Trader & Shipping Support => Topic started by: ChipsteRJ on February 26, 2013, 06:52:31 AM
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I need some advice. Do I have any recourse?
I already placed a claim with e-Bay to dispute the Neutral feedback.
The buyer corine79 has been a member of e-bay for just over 1 year
I have already added corine79 to my list of blocked buyers and sent a message. The worst part is they did NOT even let me resolve the issue before leaving feedback.
If you think that something is misrepresented/ not as described isn't the first step to let the seller know and at least have the opportunity to resolve the issue?
Furthermore if there are minor issues you cannot forgive on a pony wouldn't you message the seller to double check and see if it had any of those issues?
In 5 years of collecting it is unrealistic to expect a 30 year old pony to be flawless (although wouldn't that be nice)...
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What "flaws" was it that caused the issue? I have about 80 to go until I have them all "flawless" (us set). By that I mean wear/play issues. Hasbro would insert tails crooked, miss the last plug of a mane, get a few hairs in a neck seem or not align symbols perfectly, spray blush sloppily, and sometimes the eyes aren't painted on as crisp as they should be. They were cheap toys for toddlers, so it's hard to find true perfection even if you had walls of MOC's to pick through. Even though I'm picky, I look at pictures and read descriptions and haven't really had too many issues on ebay, and I buy a lot from people who ask you to refer to photos.... the only thing has been bad smells and sellers doing horrid packing jobs when sending items. :mad: I wouldn't consider leaving feedback before consulting with a seller first if there was an issue!
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The best course of action is to email your buyer and discuss the issue. And see if there is anything you can do to resolve the situation. Then if you come to some sort of resolve, ask if she would be willing to change the neutral. If she is you can send her a revise feedback request. Ebay will not remove it on their own accord unless the buyer has violated feedback policy.
If for some reason the two of you do not reach an agreement you can add a little note under the feedback she left. Like something along the lines that "Buyer never contacted me to resolve the issue".
I completely understand your frustration though. I received a neutral a few months back. I emailed my buyer and her response was that it was to much trouble to contact me and work something out. But that she would revise the feedback, something also she never did. I was more than happy to issue a partial or have her send it back at my expense but I never heard back from her. So the neutral remains and my life moved on.
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She stated that there were the FIRST 5 plugs missing????? A 5 plug flaw is quite significant- I have no idea how I could have missed a flaw that large. There are plenty of decent photos depicting the pony from the front and the hair line is very clear. I am still awaiting photos from the purchaser....
In my opinion she sold for nearly 1/2 her value??????
http://www.ebay.com/itm/My-little-pony-Baby-Blossom-w-Accessories-ribbon-rocker-bib-and-more-/300857488225
The biggest issue is that she is protected by e-Bay's buyer protection, but did not communicate the disappointment BEFORE leaving feedback.
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I know, it sucks. :hug:
I think people are just to dang lazy sometimes. I mean seriously how hard would it have been to send you a quick message and state she was disappointed. Then you could have asked for pictures like you did and go from there to resolve it. It is not a hard process.
But I think sometimes folks have been burned by ebay sellers and figure it is not worth the hassel. The thing is most sellers on ebay are more than happy to work with you if you give them a chance, especially before feedback is left.
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For the price they payed they shouldn't complain, I can see where she says "Plugs are missing" but it's clearly visible in the picture. and Man I wish I'd gotten my bid in on that lol <3
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What? Um, in the pictures I see that all plugs are present. :blink:
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All plugs present and correct as far as I can see. Oh and what a nice price for all those goodies!
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Some people are just jerks :) Before you know it that neutral will fall off and you won't even remember it. I have one neutral that really irked me at first but I chose to save my battles for a truly crazy buyer that will inevitably be in my future. When I am buying, I really don't care about a seller's neutral feedback so don't worry too much!
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Close up of the second pictures right behind the ear..
Maybe I'm looking at it wrong?
But like others have said, Don't let it eat at ya :D
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Oh, no you're right- good catch. I didn't enlarge the images and just looked at the first plugs. but she is missing a substantial section by her ear, on the top row of plugs so it'll be visible on display.
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Thanks for directing me to it as well, I guess I somehow over looked it myself, but it is NOT like it was undisclosed in my photos, but yes It was not in my written description. Her ear must have done a great job hiding the imperfection. I still would NOT consider her bait and worthless as the buyer told me she was...
Maybe it is just me, but how many times have you bid based on photos alone and NOT read a description, or just bid based on photos when there is no description????
I know I have done it quite a few times (and I have suffered a few times because of it) I have also missed out on fabulous deals because photos looked awesome, but the description magnified the flaws and kept me from a great bargain.
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Oh my Gosh, she is not worthless that's for sure :) I like her and still would've gotten her. Some people are different though..
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I also just had my first neutral left. The buyer also didn't contact me and just took it upon themselves to leave feedback. So I also contacted eBay with the new report a buyer method. I really hope eBay will do something about it.
Good luck, Chip!
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Close up of the second pictures right behind the ear..
Maybe I'm looking at it wrong?
But like others have said, Don't let it eat at ya :D
I saw this straight away to she one her for a great price thou : / I think she should have contacted you first. Hope it works out. Most people over look 1 negative when bidding anyway so I wouldn't worry to much
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I saw the missing plugs but it was still a great price- if she wasn't happy she should have contacted you for a refund :(
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Geez, take a bit from her tail and fill in. She's adorable!!!!
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Oh gosh I am sorry..since the missing plugs are hard for me to see it would be good to have that listed....however even if you missed it, I cant figure out why she did not contact you to give you a chance. You are more than willing to work with buyers, everyone can miss something..sometimes its just better manners to give a seller a chance.
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This person has bought from me quite a few times, and I have not had an issue with them. I do agree that she should have contacted you first. But, I guess that if she skipped over it in the picture as some of us have until we took a double look, then I guess I can understand that they felt it should have been mentioned in the listing description? But once again I do agree that she should have contacted you first.
You can email them if you want, and try to work it out. They are actually able to change their review description...I do not believe they can change it from neutral to positive though.
I had some one leave me three neutrals for the three ponies they bought at one time. It was because they thought the ponies should have been bigger in size. I understand the frustration.
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I'm sorry for your Chips!
To be honest - in my opinion these auction was a very good deal for the buyer - look at this cute pony and all the accessoires - normally the accessoires worth alone what the auction goes for...
It seems the buyer was a bit rush with leaving you feedback without speaking to you before. :/
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Sorry you have to deal with them! I bought your BBE Lofty and she's great :lovey: They definitely should have contacted you first.
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To be honest, if I had received this pony after winning this auction, I would have been disappointed too. :( You clearly state in your description that "Any MAJOR issues will be noted" but you don't say anything about the missing plugs, you only describe a bit of discoloration on the pony. Some of the photos are kinda blurry when I do the Zoom In feature and even after looking, I didn't see any missing hairplugs until someone here commented to say where they were.
The fact that the auction didn't go as high as normal for this item doesn't mean the buyer can't be disappointed in the item. Having said that however, I think communication is most important in ebay transactions and she definitely should have contacted you to see if things could be solved rather than just leave feedback.
But in the future, please look every pony over carefully before typing up the physical description! Don't just assume people are going to look at the photos to judge the quality of the product. I for one barely look at the photos of pony auctions and I judge whether or not I want to bid by going by the physical description.
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To be honest, if I had received this pony after winning this auction, I would have been disappointed too. :( You clearly state in your description that "Any MAJOR issues will be noted" but you don't say anything about the missing plugs, you only describe a bit of discoloration on the pony. Some of the photos are kinda blurry when I do the Zoom In feature and even after looking, I didn't see any missing hairplugs until someone here commented to say where they were.
The fact that the auction didn't go as high as normal for this item doesn't mean the buyer can't be disappointed in the item. Having said that however, I think communication is most important in ebay transactions and she definitely should have contacted you to see if things could be solved rather than just leave feedback.
But in the future, please look every pony over carefully before typing up the physical description! Don't just assume people are going to look at the photos to judge the quality of the product. I for one barely look at the photos of pony auctions and I judge whether or not I want to bid by going by the physical description.
You have a very good point. I don't see things in pictures easily and sometimes find pictures deceptive so I totally rely on description also as thats a sellers chance to sell their item as described. The description really is the most important part. I also agree that cost really shouldn't reflect satisfaction. Its an auction and items go for whatever they are going to go for. Some sell nice and high others sell lower, the buyer still should get what they are expecting...its just totally wrong not to work with a seller if a mistake is made.
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Dragonflitter, I have the same sentiments. If I bought a pony for a great deal that turned out to be not as expected it's still frustrating and doesn't matter if it was still a good price. It means I have money tied up in that item I would have spent elsewhere, or didn't bid on others and lost out on items would have been better suited to my collection. Even worse if it was a purchase for someone else (swap/gift) and leaves me scrambling to find another. Regardless I am not going to fault an honest mistake unless the person I bought from is unwilling to offer a solution.
As a seller there's nothing wrong with making a mistake and missing a flaw on a pony. We've all done it. Even though some sellers can get hostile, or outright refuse to admit any error when one was made most people are lovely and easy to work with. So as always the buyer should have contacted ChipsteRJ first to see if some kind of resolution could be made before leaving feedback. I do hope this can still be resolved, going 15 years neutral free is an amazing accomplishment.
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I really feel for both parties here. I personally would not have been happy with the pony. I do not accept flaws like that at all, and the pony would not be collectible to me. So the fact that the item is not as described is no less of a problem because the item sold under it's percieved value.
However, sellers are only human, and it's possible to miss a flaw, she should have brought the issue to you and given you a chance to resolve it.
I do hope this can still be resolved, going 15 years neutral free is an amazing accomplishment.
Also, this^
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It doesn't really look too much like a neutral hurt me as it still says 100% in my listings. Yes, I listed many that day and it was during all the rush of the new year and tax season, so yes it was an oversight. I can't stand forelock trims, but a few hair plugs I've learned to deal with.
The buyer does not want a refund... I'm assuming it is because shipping it back to me from Canada is so expensive and also she realizes she got such a great deal anyway.
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It doesn't really look too much like a neutral hurt me as it still says 100% in my listings. Yes, I listed many that day and it was during all the rush of the new year and tax season, so yes it was an oversight. I can't stand forelock trims, but a few hair plugs I've learned to deal with.
The buyer does not want a refund... I'm assuming it is because shipping it back to me from Canada is so expensive and also she realizes she got such a great deal anyway.
Yea I wouldn't want to mess with that either if I lived in Canada. A neutral doesn't change your feedback score the same way a negative will.
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:S yeah, she'd be out a decent amount of money sending her back to you. Do you have to get sign on delivery for a return, or just tracking?
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:S yeah, she'd be out a decent amount of money sending her back to you. Do you have to get sign on delivery for a return, or just tracking?
Just tracking is needed for a return.
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The neutral wont hurt your 100% rating thankfully, but its frustrating to get one in these circumstances - Its such a shame that this buyer didnt contact you about her disappintment first :( Anyone can occasionally make a mistake when listing .
Ok, maybe she didnt want to have to return the pony to Chip, but she could have mentioned the unlisted flaws in a message and seen how Chip responded before leaving feedback. It would have been disapponting to receive a pony with flaws she wasnt expecting, but its not fair on the seller not to give them a chance to sort things out.
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Wow... I was keeping an eye on that auction, too, because of the accessories included, but it had ended when I went to check on it. WHAT A DEAL!
Thanks for sharing the buyer's ID... :( So sorry that she didn't contact you first and left neutral FB. At least you have enough sales to bury it!
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She is great at communicating once I contacted her about leaving me neutral feedback.
My only concern is that she NEVER gave me the opportunity to correct my error before leaving feedback.
Obviously it not possible to leave anything less than positive feedback for her, so would it be appropriate to leave her feedback:
"Buyer failed to communicate displeasure prior to leaving neutral feedback"
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I think it's appropriate! I would have been crushed to have a neutral left without being given a chance to resolve it. We're all human and it could have happened to anyone.
On another note I just wanted to say that I have bought from you a few times and have been VERY pleased!
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I think it's appropriate! I would have been crushed to have a neutral left without being given a chance to resolve it. We're all human and it could have happened to anyone.
On another note I just wanted to say that I have bought from you a few times and have been VERY pleased!
Thank you.
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Although your feedback is realistic ebay will remove it at her request. It is considered a false positive. They do not allow anything that is negative towards the buyer.
I know it stinks but those are rules regarding it. The seller is and always will be at the buyers mercy.
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Although your feedback is realistic ebay will remove it at her request. It is considered a false positive. They do not allow anything that is negative towards the buyer.
I know it stinks but those are rules regarding it. The seller is and always will be at the buyers mercy.
Am I better off not leaving any?
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If I was you I would not leave any but leave a follow-up message in the feedback she left you. That is allowed.
That way when folks look at the neutral they can see that you were attentive to the situation. And that she did not make any contact to resolve the issue before jumping the gun on leaving you feedback.
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Wow! I bid on that auction and several others that you had at that time. The bidding was really hot in the last minute or so. Maybe she didn't look carefully at the picture? I won the baby firefly from you (she's great by the way) but missed out on the others. I left you feedback specifically mentioning she was exactly as you described her. I know it doesn't get rid of the unfair neutral though :(
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Although your feedback is realistic ebay will remove it at her request. It is considered a false positive. They do not allow anything that is negative towards the buyer.
I know it stinks but those are rules regarding it. The seller is and always will be at the buyers mercy.
This is why I stopped selling there. Too many stupid idiots to deal with and not worth it! The Arena is much nicer!
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Obviously it not possible to leave anything less than positive feedback for her, so would it be appropriate to leave her feedback:
"Buyer failed to communicate displeasure prior to leaving neutral feedback"
This is honest feedback but ....
Although your feedback is realistic ebay will remove it at her request. It is considered a false positive. They do not allow anything that is negative towards the buyer.
I know it stinks but those are rules regarding it. The seller is and always will be at the buyers mercy.
Am I better off not leaving any?
like Ponylady said, it can be removed as a false positive if you leave it as a feeback :( . Take Ponyladys later advice and add the comment you wanted to make as a follow up to that neutral feedback , and it wont be removed then ;)
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Ummm OT but...I really need to start wearing my glasses lol
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I hate this happened to you chip, I had my first negative last year from a member here who not only left negative feedback but started a defamatory thread here (and also did not give me a chance to resolve the issue) and then once she got back her money she promised she would remove the feedback and she didn't (of course) and then wouldn't respond to the thread she left which was locked. So it can be worse, selling on ebay is like Russian roulette. Maybe ask her to amend her feedback if you offered a refund... Good luck with the rest of your sales.
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I am on your side, Chip! :hug: That is annoying!