The MLP Arena
TCB => Trader & Shipping Support => Topic started by: ochibawolf on July 24, 2012, 10:27:34 AM
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Hey everyone.
I'm fairly new to this arena, but not new to collecting, buying, and selling online. I posted in the "wanted" section mid June looking for Dream beauties. I get a PM from lil.cutie.pie on June 19 2012, stated she had two. I need one of them so I quickly send her payment($36.00) through paypal on the same day (6/19/2012) She tells me it will take about a week to arrive to me from Dublin to the USA. I'm okay with that. She states she will ship the next day.
Two weeks pass so I send her a message. She gets VERY defensive with me saying she can't have another negative on her account and accuses me of wanting a refund. I just want the pony, and I want to know what day she shipped it, etc. She is extremely difficult to talk to, and I have not had a great experience. I still have not received my pony, so I have opened a PP claim.
She is not keeping me updated and I just don't know what to do at this point.
I see she already has a negative on her account, so I should have used that as a warning before doing business with her.
I've purchased ponies from 2 other users on here, with absolutely no problems what so ever. Any help would be appreciated.
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I think you are doing the right thing protecting yourself. International mail is difficult sometimes and it can take quite a while, but they should still have some evidence they shipped (receipts or customs forms or something) if they are unwilling to provide evidence they sent the pony and if you know your seller has a history of disappearing I think you made the right call by opening the case. You can always reissue payment if the package arrives.
When I first started buying and selling here and I didn't have much feedback I did have problems with people assuming I must be a scammer. So perhaps your low trade count is the reason she got so defensive so quickly. I guess people get sort of jaded when they've had bad experiences in the past. It's one thing that made me very sad when I joined that level of distrust until I was established. Try not to let it get to you. As you go on and get more feedback the feeling of trust will build.
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I didnt mention anything about feedback..?
I said that I couldnt control how long the postage system takes, and I offered you a refund..I got your first pm about her not showing up about 20 minutes ago and Im not permanently online. I offered you a refund so I dont understand what the problem is?
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I think you are doing the right thing protecting yourself. International mail is difficult sometimes and it can take quite a while, but they should still have some evidence they shipped (receipts or customs forms or something) if they are unwilling to provide evidence they sent the pony and if you know your seller has a history of disappearing I think you made the right call by opening the case. You can always reissue payment if the package arrives.
When I first started buying and selling here and I didn't have much feedback I did have problems with people assuming I must be a scammer. So perhaps your low trade count is the reason she got so defensive so quickly. I guess people get sort of jaded when they've had bad experiences in the past. It's one thing that made me very sad when I joined that level of distrust until I was established. Try not to let it get to you. As you go on and get more feedback the feeling of trust will build.
Thank you for your helpful response. I love this arena so much, and it's been helpful in other parts with my collections(not just MLPs). This user I'm dealing with acts like she's 10. Seriously. She doesn't know how to communicate well, and doesn't even use proper punctuation. I feel like I'm already screwed out of this pony that I really wanted. She was sketchy from the very beginning saying that she would ship the next day. And then when I message her about the pony not arrived 2 weeks later, she gets very defensive, and telling me not to buy overseas, and that she just shipped it last week. How was I suppose to know something came up and she shipped it a week later than we agreed on? I just feel like her story doesn't add up. Only when I confronted her the first time, she tells me she shipped it a week ago, instead. I would I have loved some communication on her part saying that she is shipping later than expected (which I would have understood, things come up) But it's now been almost a month, and still nothing on my doorstep.
I'm definitely not a scammer, and I have feedback in various communities online.
Post Merge: July 24, 2012, 10:46:57 AM
I didnt mention anything about feedback..?
I said that I couldnt control how long the postage system takes, and I offered you a refund..I got your first pm about her not showing up about 20 minutes ago and Im not permanently online. I offered you a refund so I dont understand what the problem is?
I just want to know why you are so quick to offer a refund? Did you not have the pony in the first place? I mean if I was in your position I'd want to find out what happened to the pony in transit. If you even shipped her out in the first place.
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Sounds like this was a misunderstanding. Now it can get all worked out. :) don't be afraid to ask a mod if you still have trouble communicating.
Edit: if she already offered a refund it is a bit rude to open a case since she was willing to give you your money. And I know you are frustrated but do try to remain positive and respectful. ^^
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I didnt mention anything about feedback..?
I said that I couldnt control how long the postage system takes, and I offered you a refund..I got your first pm about her not showing up about 20 minutes ago and Im not permanently online. I offered you a refund so I dont understand what the problem is?
Send me a refund then and I'll close the claim. I doubt you ever shipped her out in the first place. I'm just suspicious of you so quick to offer a refund. What a hassle.
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See you wonder why Im defensive when youre accusing me of all this stuff? Packages go missing I had loads returned to me last year because I was charged wrongly for them..my post office is a joke..
And Im offering a refund because its on me to fix it. I thought this was the normal thing to do was send a refund and claim with the post office?
Im in the middle of sending on a refund now so hopefully its sorted
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I think it was al a misunderstanding. I hope all is sorted out for you 2.
I don't know about shipping time from dublin to US, but 1 week or even 2 sounds really quick/short to me. From the Netherlands it takes 2-4 weeks before it arrives in the US with the buyer ^.^
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See you wonder why Im defensive when youre accusing me of all this stuff? Packages go missing I had loads returned to me last year because I was charged wrongly for them..my post office is a joke..
And Im offering a refund because its on me to fix it. I thought this was the normal thing to do was send a refund and claim with the post office?
Im in the middle of sending on a refund now so hopefully its sorted
Okay thank you.
Let's just put this to an end. And just fyi, you accused me first from the very beginning. ><.
Post Merge: July 24, 2012, 11:00:34 AM
I think it was al a misunderstanding. I hope all is sorted out for you 2.
I don't know about shipping time from dublin to US, but 1 week or even 2 sounds really quick to me. From the Netherlands it takes 2-4 weeks before it arrives in the US with the buyer ^.^
Then I have no idea why the seller quoted me a week. Of course I'm willing to wait longer (a month is about pushing it for me). But as a seller, don't under quote yourself.
I buy from Japan, UK, Italy, and Australia, and it takes on average, 1-2 weeks.
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Once you are all finished with this transaction I would like to remind you that we have a lovely ignore feature that allows us not to view future posts of folks we have had issues with. It sounds like tensions are running really high. Maybe once everything is said and done this would be a good option. :)
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Once you are all finished with this transaction I would like to remind you that we have a lovely ignore feature that allows us not to view future posts of folks we have had issues with. It sounds like tensions are running really high. Maybe once everything is said and done this would be a good option. :)
Good to know, thanks! Yeah, I will not do anymore transactions with her :C.
I still haven't received my refund yet...
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I'm dropping a warning now to keep this civil.
ochiba I understand your frustration. International mail can take 4-6 weeks and they have been cracking down on the US borders. It could be caught in customs. But it is not unusual that it did not arrive with in two weeks.
Send me a refund then and I'll close the claim. I doubt you ever shipped her out in the first place. I'm just suspicious of you so quick to offer a refund. What a hassle.
^This^ I believe that by her offering you a refund was the right thing to do. I would have if someone opened a case against me. I don't think it shows anything more than she is trying to work with you at this point. Throwing around accusations is not going to help the matter.
@lil.cuti.pie Can you you verify when you shipped her items?
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ochibawolf - I'm sorry you haven't received your pony yet.
But when you'rr purchased anything from overseas it can take several weeks.
And that little.cutie.pie offered a refund musn't mean that she doesn't sent the pony.
I really hope you both will fix that up and your parcel will show up soon.
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I'm dropping a warning now to keep this civil.
ochiba I understand your frustration. International mail can take 4-6 weeks and they have been cracking down on the US borders. It could be caught in customs. But it is not unusual that it did not arrive with in two weeks.
Send me a refund then and I'll close the claim. I doubt you ever shipped her out in the first place. I'm just suspicious of you so quick to offer a refund. What a hassle.
^This^ I believe that by her offering you a refund was the right thing to do. I would have if someone opened a case against me. I don't think it shows anything more than she is trying to work with you at this point. Throwing around accusations is not going to help the matter.
@lil.cuti.pie Can you you verify when you shipped her items?
I'd love to see if she can verify that she shipped the items. She also keeps saying she will refund me, then never does. I'm honestly just very frustrated at this point. It's been over a month. It shouldn't take that long for anything. I'm sorry if my frustration is coming out with my posts. I'm trying to stay civil. Although I will have to disagree with you on the matter of refunding as soon as a case was opened. I've been a seller for a long time, and when cases are opened against me and I am definitely not at fault, I try to work with the buyer before issuing a refund. There is always a period of time when you open a case where the seller and buyer can work something out. I was left in the dark the entire process until I messaged her with my worries.
Post Merge: July 24, 2012, 01:30:51 PM
ochibawolf - I'm sorry you haven't received your pony yet.
But when you'rr purchased anything from overseas it can take several weeks.
And that little.cutie.pie offered a refund musn't mean that she doesn't sent the pony.
I really hope you both will fix that up and your parcel will show up soon.
I understand it can take several weeks. This has been over a month...
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I have had parcels stocked in the mail or at customs and it took over a month as well...so I wouldn't be in panic when a parcel takes longer.
Normally shipping is faster - but I' also waiting for a parcel from an arena member and it in its way over 3 weeks now..that can happen from time to time - don't forget the currently holiday time..
I understand when someone open a papyal claim after 45 days of waiting for own protection.
But as I said before - that she offered a refund musn't mean that she hasn't shipped.
I think she only want to sort things soon out.
And when I understand right you both are in contact about a refund since today?
So maybe she needs 1-2 days to transfer money to paypal to sent you the refund?
I guess when she offered a refund she will sent it.
Not all people have funds on paypal directly and need a few days to clear it.
Well, I really hope things will sorted out - keep us updated.
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I have had parcels stocked in the mail or at customs and it took over a month as well...so I wouldn't be in panic when a parcel takes longer.
Normally shipping is faster - but I' also waiting for a parcel from an arena member and it in its way over 3 weeks now..that can happen from time to time - don't forget the currently holiday time..
I understand when someone open a papyal claim after 45 days of waiting for own protection.
But as I said before - that she offered a refund musn't mean that she hasn't shipped.
I think she only want to sort things soon out.
And when I understand right you both are in contact about a refund since today?
So maybe she needs 1-2 days to transfer money to paypal to sent you the refund?
I guess when she offered a refund she will sent it.
Not all people have funds on paypal directly and need a few days to clear it.
Well, I really hope things will sorted out - keep us updated.
She's been saying she will refund me for a while now. If she doesn't have the funds right away, that's fine. But she never stated what she is going to do besides " I will refund you" - which I haven't seen yet. I understand the getting caught in customs, thing. But I honestly don't even know what day she *actually* shipped the pony(she stated she would the next day after I sent the payment), or really anything. She kept me in the dark throughout this whole transaction.
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I would like to point out that I am a long time seller also. And if the transaction was going on a month and my buyer was concerned and opened a case, I most definitely would refund them. Paypal is going to anyways because with International transactions it is hard for a seller to win a case, especially for a private transaction.
I am not disagreeing that you should not be upset. I would be too. And I would also like to see this resolved just as quickly as you do. All I am saying is that I want communications to stay civil on this thread or I will lock it up. If the two of you can't get it sorted amongst yourselves (as in she needs to send you a refund) then please feel free to PM Ringlets or I and we can further assist you.
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"I'm honestly just very frustrated at this point. It's been over a month. It shouldn't take that long for anything." - OP
I just want to state that it most certainly can take that long. I have waited a month for things to arrive from overseas. Also, I have had a package take 42 days from USA to Canada!
So it's not uncommon but I'm not saying that everything here is kosher or taking sides. I just want to say that while buying overseas you have to be able to expect a month. I would never tell a customer that something would take a week to arrive overseas either so I don't understand that part either.
Edit to say, has she been saying she will refund you for like a few hours? Is that what you mean by a while or has it been longer?
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"I'm honestly just very frustrated at this point. It's been over a month. It shouldn't take that long for anything." - OP
I just want to state that it most certainly can take that long. I have waited a month for things to arrive from overseas. Also, I have had a package take 42 days from USA to Canada!
So it's not uncommon but I'm not saying that everything here is kosher or taking sides. I just want to say that while buying overseas you have to be able to expect a month. I would never tell a customer that something would take a week to arrive overseas either so I don't understand that part either.
Edit to say, has she been saying she will refund you for like a few hours? Is that what you mean by a while or has it been longer?
I've only ever had one package arrive after a month. And that was because the seller shipped it by sea mail, which they weren't suppose to do. Other than that, I've been buying and selling for over 6+ years and I have never had anything take over a month. I'm not saying I don't believe you guys, but in my experience that has never happened. She has been saying she would refund me since I messaged her weeks ago, and never did. I'm still waiting.
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I hope everything works out for you both.
I've traded with Sternenstaub and our packages took...what around 3months to reach each other? We both showed receipts to each other but things do get stuck in customs. Maybe little.cutie.pie is trying to track the package down before resulting in a refund?
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I buy from the UK all the time, some months I have multiple packages coming from over there in a week. UK to USA used to take a week, sometimes a bit more. Something happened about a year and a half ago. Now I consider 2 weeks to be super fast. 3 weeks is about average, and a month isn't uncommon. The longest so far has been 3 months, and I've had more than one in that range.
It's totally random too. I bought two items from the same seller a week apart. Item A was won, paid for, and shipped a week before item B. Item B arrived in a little over two weeks. Item A arrived almost a month after item B! Same seller, same type of item, same shipping method, but one item took two weeks, the other took six weeks. And I checked the dates when I got the package. Item A was sent when the seller said. The item I bought *second* arrived before the item I bought a week before. Shipping from anywhere in the UK is just crazy. I've probably bought hundreds of items from the UK in the last 4 years alone, and I've seen long shipping delays of around a month or more on probably 30% of them since things changed. I heard it was new security policies, but who knows?
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Buying for six years and having everything in under a month doesn't mean anything. There are more choices then just sea mail or air mail. Add in all the differences with country postal systems and you have an advanced tix-tac-toe board of shipping times.
Also, if you have been buying for 6 years shouldn't you know it's unlikely you'd get something from across the Atlantic in a week?
That would be like saying, "I've been driving my whole life and have never seen a car accident". It means nothing at all other than your random luck. My only advice was if you buy online internationally, expect a month. If you get it under that time great. Otherwise, you might be disappointed.
Furthermore, sellers from this site are trying to tell you what to expect. No matter how much you buy you will never ever have as much shipping experience as a seller who ships to multiple countries and makes a living off it.
Anyways, the fact is that this transaction is a little foggy and that's why people are confused. You say you've been waiting a long time yet she said in a previous post that it's only been 20 minutes since any complaint. It makes it all very confusing and I don't think anyone here knows if she actually sent it out or not.
I for one hope she did and this is just a misunderstanding. However, I know why you might be worried. I just think the facts are getting mixed up. Things like when the paypal case was opened, when she offered a refund and when you initially made an inquisition on where the item is aren't clear.
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I am a little confused too. At first it seemed like there was no communication on one end. But then it turned out there had been communication they just couldn't agree. So a case was opened. At this point the refund was already offered, but not issued yet. So the refund offer was accepted and pending. Or was it no refund was offered so the case was opened then the offer was made? I got confuzzled on this one. Then we had a little name calling and some back and forth and it just made it more confusing for me. I really hope it gets worked out or maybe a mod can sort it out. In my heart I do feel like it's just a miscommunication problem. I don't think anyone here is trying to me malicious.
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I'm sorry to hear that there is so much upset and confusion going on here :( It sounds to me like there has been a misunderstanding as well :awake: It would be helpful if Lilcutiepie could post a pic of her PO receipt.
I do understand why you are concerned, but I dont think its unusual for an item from the UK (which is where I live too BTW) to take a month or more to arrive. It happens quite often, even though it can take a much shorter time that that. International post is unpredicitble. When exactly did LilcutiePie offer to refund you? I hope we can get this cleared up for you both soon. If either of you need more help, please PM Ponylady or me and we'll see what we can do :hug:
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I'd like to point out that I mailed a package out to a wonderful Arena member a few months ago, and it literally took 6 weeks to reach her. In the meantime, I was so stressed that it was lost or caught up in customs that I literally lost sleep over it. Lucky for me, the buyer was very understanding, and knew that international shipping takes a long time.
I know lil.cutie.pie, she is my friend. I do not believe that she is trying to hurt, deceive or scam you what so ever. If she offered you a refund, it was probably out of concern and care. I speak from personal experience when I say that everyone has things that come up in their life and sometime things just take longer than we initially planned. Sometimes we all need to be a little patient and understanding when it comes to shipping. The postal service is beyond our control. I think most of this has been overblown, and I hope there is an agreeable way to end this conflict. Seeing conflict like this makes me feel very uncomfortable.
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Sorry, Ive been run off my feet the last 24 hours renovating my new home so Ive been quiet, I wasnt running out on the issue!
Im sorry if I seemed short in my reply last night, when I seen the thread I just got a shock., Im so upset over this whole issue. Because theres trading issues with me in the past, I feel like, I dont know, anyway this isnt exactly good for my rep is it!?
She sent me a pm about two weeks after her payment, and opened a dispute 24 hours later. I usually get to pms really quickly because I have email alerts to my phone but things come up and I didnt reply immediately. I contacted her on here because the paypal site is near impossible to navigate on my phone, I offered a refund at that stage but she said she would wait. That was the end of it until yesterday, I got a pm and was logging in to read it when I seen this. Less than 20 minutes between her pm and creating the thread. Seriously Im not that fast, but anyway its all water under the bridge now, I just want this solved!
Ive offered a refund because its on me to chase the ppst office, and the buyer cant be seen as at fault? Paypal will refund anyway because I didnt get tracking. Paypal woildnt let me refund with my credit card so Im waiting on a transfer from the bank.
I have a reciept but I dont know if it'll do because it doesnt say destination? I thought they did..!
visitors can't see pics , please register or login
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That could be part of the problem! If you didn't ship it out till July 11th then it's only been barely 2 weeks. So figuring in weekends and delays in post it's not unreasonable that it hasn't arrived yet. So there is still hope it will arrive. Once it gets there she can always reissue you payment for it or send it back return to sender if she has decided she doesn't want it after your disagreement. I think part of the problem was she thought you sent it right away so she thought it had been in transit for over a month.
Glad to see everything is moving along. The refund should be issued soon and then it's just a matter of rejecting the package when it arrives. That was really cheap shipping. They don't put the customs information on your receipts there?
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That could be part of the problem! If you didn't ship it out till July 11th then it's only been barely 2 weeks. So figuring in weekends and delays in post it's not unreasonable that it hasn't arrived yet. So there is still hope it will arrive. Once it gets there she can always reissue you payment for it or send it back return to sender if she has decided she doesn't want it after your disagreewment. I think part of the problem was she thought you sent it right away so she thought it had been in transit for over a month.
Glad to see everything is moving along. The refund should be issued soon and then it's just a matter of rejecting the package when it arrives. That was really cheap shipping. They don't put the customs information on your receipts there?
In the Netherlands they also don't put custom information on the receipe. So anoying cause when there is a problem you don't havr actual proo e *sigh*
But I am.glad everything.gets together ^.^
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the shipping is cheap from here, its when somethings in a box it goes sky high! $30 youre talking anyway! How long does a bank transfer take from paypal normally, Ive never done this before I just set up the bank account for the refund :P
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For me when I don't have enough money it issues like a echeck and it does take like 3-4 business days depending. It's such a pain. But it won't accept my credit card as an alternative payment source so I always have to ask people if echecks are ok when I don't have much cash in there.
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Whats an echeck? So would I be better just sending her a normal payment then!
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Well what I do when I am in a bind... sorry if this is not normal... is I issue the payment and they send it as an echeck because I don't have that much sitting in my account. Basically this means that they pull the funds from my bank account. So there is a wait time while they pull it, but you can view the pending transaction. It's not perfect because it takes just as long as the bank transfer, but in a pinch it works for me.
Other thoughts on this one guys?
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Also, I have had a package take 42 days from USA to Canada!
This!!! I had something take three full months and a half to get to Canada from New York!!! They are apparently cracking down hard on incoming mail and now I warn all people I send to in Canada that it might take an unheard of amount of time to get there. In the case of 3.5 months I had to refund my buyer about a month or so into it and when she finally got the item she paid me back again.
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So it's been two weeks and not a month since she has paid??
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Thank You for posting the shipping receipt. If she paid on the 19th of June, I am curious as to why it took 22 days to ship? And if she contacted you two weeks ago with concerns, why did you not tell her then that you had just shipped?
I'm sorry I am just trying to comprehend things here. And make sure that the facts are straight. I am thinking that if she was told it had just shipped on the 11th, the anger and confusion would not have happened here.
Can you please verify the above information for me?
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I hate to get in the middle of this but I think in order to be fair to the seller you should contact the mods if you are having unresolved issues instead of going public with this. Its a personal matter between buyer and seller and should be handled that way as well.
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I hate to get in the middle of this but I think in order to be fair to the seller you should contact the mods if you are having unresolved issues instead of going public with this. Its a personal matter between buyer and seller and should be handled that way as well.
I think that's really unfair to say at this point. We don't even know how long she has been waiting. I think instead of saying someone did something wrong right now we should be getting the facts straight.
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This is public now, for good or bad. Working it out here gives the seller a chance to defend herself, and both sides can get advice from neutral(and often very experienced) people. I hope both sides can come to an agreement that makes them both happy. Good luck to everyone!
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I hate to get in the middle of this but I think in order to be fair to the seller you should contact the mods if you are having unresolved issues instead of going public with this. Its a personal matter between buyer and seller and should be handled that way as well.
That's the entire point of the Trader Support forum. Are you saying I shouldn't maintain my Bad Traderlist because "it's a personal matter between buyer and seller"?
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lil.cutie.pie is a friend of mine she is not a scammer. Your pony will come. I am so sorry to hear of this issue
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I'd just like to say I am very sorry this has all happened- in all honesty, an item that came from Canada to me took over a month once, it was actually closer to 2. Please bare in mind the Olympics are happening so of course shipping is going to be delayed, even my parcels have been delayed!
I'd also like to add, Lil.cutie.pie has been nothing short of wonderful to me, she went hunting for an item I was after for weeks with no luck but kept me updated and we had many lovely chats.
Best of luck to you both, just be patient on that parcel, I'm sure it will artive :hug:
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I do not think any one is saying that lil.cutie.pie is not a good person. But there are some discrepancies in her shipping time that have not been clarified. Which I believe is what caused much confusion.
Has there been any communication between the two parties involved?
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I do not think any one is saying that lil.cutie.pie is not a good person. But there are some discrepancies in her shipping time that have not been clarified. Which I believe is what caused much confusion.
Has there been any communication between the two parties involved?
Right, this thing is so weird cause when one says she paid on a date the other doesn't freak out and say that's not true. They both have totally different dates and neither one is saying one isn't being truthful or correct.
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Slightly off topic but to everyone who's going "omg overseas shipping always takes several weeks" - one week is actually pretty standard from/to many European countries to/from North America. Sometimes faster. Just so you know ;) Of course I'm not saying it can't take longer on some occasions, or from some countries.
Anyway, confusing transaction indeed, I do hope it gets resolved!
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Slightly off topic but to everyone who's going "omg overseas shipping always takes several weeks" - one week is actually pretty standard from/to many European countries to/from North America. Sometimes faster. Just so you know ;) Of course I'm not saying it can't take longer on some occasions, or from some countries.
Anyway, confusing transaction indeed, I do hope it gets resolved!
No one said that quote that you have...
Your comment is going to do nothing but add confusion and false expectations. One weeks is not standard. Sorry, it's not.
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Yes one week can be standard, depending on which country we're talking about. To/from Scandinavia it is, for example. I don't know about Ireland though. I'm just trying to educate people here. And yes I do know no one said that exact quote, haha.
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Rosse, I'm sorry, but I have to agree - if I get something from Europe in a week that's got to be some kind of record. That's not standard. Standard is more like 2-3 weeks at minimum with customs at the borders. Granted, with the reduction in mail volumes over the last five years, things should be moving a bit faster, but still, I don't even question the seller until the two week mark, personally.
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Like I said, depends on what country you purchase from. There are 45 ones to chose from (I had to google that, lol). Like someone mentioned, UK to US takes longer for some reason, for example. It's just that I know some people use the "overseas shipping takes weeks/months" as an excuse to ship out late. Not kewl. The postage stamp busts them when it finally arrives though, but not everyone checks those. Disclaimer: NOT saying that's what happened here though!
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Disclaimer: NOT saying that's what happened here though!
I'm starting to wonder if we'll ever know what happened here :-/