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This is a common and recurring problem with Dollyhair - BOTH the lack of communication and the hanks of hair being sold are smaller than advertised. Definitely find another source - if you search this forum for feedback on Dollyhair, it's not exactly... stellar...
Try my little customs.comThey a U.K site but ship worldwide.
I will only say, good luck.If you want to read about my personal dealings with them, you can find it here:http://mlparena.com/index.php/topic,383529.0.htmlpI did finally get my correct order. But, I don't personally find them to be worth the hassle.