The MLP Arena
TCB => Trader & Shipping Support => Topic started by: z2000 on June 01, 2013, 06:37:25 PM
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I wonder if anyone else has seen this - I purchased around $100 worth of nylon from DH to start stocking my MLP restoration work. I figured I'd buy a whole bunch so not to have to deal with all the delayed shipping/out of stock issues. Plus I thought, nice to have free shipping since they do free shipping if you order over 50. When I went over $100 I noticed a nearly $15 shipping charge. Weird I thought, wouldn't you want for people to order more? Maybe it's the weight or something. Anyhow so I took a few things off to get under 100 .. and then this nearly $5 "process fee" shows up. What the heck? I'd never seen that before. Is this something new?
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There I actually a thread in trader support about DH where it has been discussed I believe. You might wanna check that topic out.
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I got charged one the other day too and my order was less than $20
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As far as I'm aware she's always charged one, not sure on the 100$ over order (I've never ordered that much in one go *blush*)
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I remember that being mentioned on someone's blog when the whole business of the weight problem with DH. I haven't ordered in a long time and I'm still not sure about ordering from DH but I think I will look at that support thread to get more info on this thing
Post Merge: June 01, 2013, 07:30:28 PM
does anyone happen to have the link to that thread?
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Oh my! *BLUSH*
I just checked out all those posts on the weight and then came across an awful posting from 2006 on another forum .. I am entirely stunned. I have had issues with mohair never arriving last year and having to file a paypal claim and less than courteous emails, and also slow mailings, no tracking, sent to the wrong address last time, no email responses. It's been annoying but I had no idea how deep this ran. I will have to rethink my strategy. :shocked:
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The processing fee could be if you are using paypal. She has changed to a third party paypal processing company and they do have a fee for each transaction.
Dollyhair has had ups and downs, but I just received a timely order with correct weights on everything. My last several orders have been perfect.
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No that fee was added on before paypal I think. Besides, Paypal or direct CC it does not matter, in fact PP charges vendors less. It's the cost of doing business; they chose to hire checkout.com rather than creating their own PP backend.
Don't tell me you have free shipping and add on little fees at the end without any notice. It almost is like they hope you won't notice. I dislike that. It's petty stuff to me when a customer spends that kind of money.
sd_dreamcrystal I think the thread you are looking for is http://mlparena.com/index.php/topic,316839.0.html (http://mlparena.com/index.php/topic,316839.0.html)
However, far more concerning to me is that 2006 thread - http://www.mlptp.net/forums/trader-help-advice/12503-warning-about-dollyhair-com-bad-service.html (http://www.mlptp.net/forums/trader-help-advice/12503-warning-about-dollyhair-com-bad-service.html).
Calling a customer names and divulging a customer's name, address, and communication is ... no words. I am frankly worried now that she will come onto this topic and do the same with me here for goodness' sake.
Now having read her contact page where she basically thumbs her nose at her customers, well like I said I have some thinking to do.
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I noticed on my last order there was a processing fee added at her checkout, then another $3.12 added at PayPal checkout. It was listed on the PayPal invoice like an item. Wondered why I was paying for 19 hanks when I'd only ordered 18... Emailed her but of course no response. Plus the free shipping on international orders has gone.
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Huh. Interesting. Too bad on the free international shipping b/c to Australia I bet that can add a pretty chunk.
I looked at my previous invoices but they don't list subtotals so I can't tell if that fee was charged before. I just figured I'd ask you guys b/c with the new 2checkout.com backend the process is different and I thought maybe it was a processing error. I would have emailed but I mostly don't get a response. Anyway, looks to me like this is standard now. Oh well. What's another $5 bucks right :(
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No that fee was added on before paypal I think. Besides, Paypal or direct CC it does not matter, in fact PP charges vendors less. It's the cost of doing business; they chose to hire checkout.com rather than creating their own PP backend.
Don't tell me you have free shipping and add on little fees at the end without any notice. It almost is like they hope you won't notice. I dislike that. It's petty stuff to me when a customer spends that kind of money.
sd_dreamcrystal I think the thread you are looking for is http://mlparena.com/index.php/topic,316839.0.html (http://mlparena.com/index.php/topic,316839.0.html)
However, far more concerning to me is that 2006 thread - http://www.mlptp.net/forums/trader-help-advice/12503-warning-about-dollyhair-com-bad-service.html (http://www.mlptp.net/forums/trader-help-advice/12503-warning-about-dollyhair-com-bad-service.html).
Calling a customer names and divulging a customer's name, address, and communication is ... no words. I am frankly worried now that she will come onto this topic and do the same with me here for goodness' sake.
Now having read her contact page where she basically thumbs her nose at her customers, well like I said I have some thinking to do.
I just read that entire TP thread.... wow. That plus all the other issues people have had with Dollyhair really puts me off of it again.
I haven't ordered from her in a few months, and the paypal invoice for 2checkout doesn't show me anything helpful.
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I don't use paypal and I get the fee too. I think it was put into place when she switched around how she took payments.
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I can tell you my older invoices (last invoice was in Jan 12 so it's only a little over a year old) does not list the process fee, but that was the use of my debit card and not paypal, and I don't have that account anymore to look deeper into my out payments from the bank for it.
The last paypal one I did for DH was about 3 years ago (yeah you can tell I don't order too much from DH lol) doesn't show a process fee and that was before she switch to another service or something..
I'm not very helpful with the processing fee stuff but I'm pretty sure she didn't have it till probably later in 2012, unless the fee was only for the paypal stuff and not the use of the debit/credit cards straight...
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...wow. I am so glad now that I've never ordered from dolly hair.
Also, there's some deliberate misgendering going on in the trading post thread, so anyone sensitive to that should be prepared.
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Great and i need to order hair soon. Where else is a good place to order from?
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Thank you for doing some research - I will update my list with a few more categories.
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Okay I know people have had issues, but I've always ordered from Dolly Hair and have never had problems at all. I've ordered very large amounts of hair before, and I'm pretty sure I've always noticed the fee. Then again I'm used to fees seen as I end up ordering a lot of things online anyway. I understand being careful, but honestly she has fixed a lot of issues and my most recent order was shipped very fast, I think I got more hair than the "standard" weight.
I guess I'm saying those who haven't ordered from Dolly Hair before, take everyone's experiences with a grain of salt... even mine!
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^^ :like:
the fees don't bother me, if i know what they are for/know i am getting charged them :) all my orders have been correct, lately weights good, and shipped promptly. i personally wouldn't not order based on opinions from a 7 year old thread...
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Holy Cow Batman!!!!!!!!!!!!!!!! Reading that post from 2006 is very eye opening & troubling to a newbie like me..... It makes ya wanna rethink doing business with someone like that. Trouble is, where else do you get exact colors for your ponies that you want??? I know we are all HUMAN, but man that chick should have shut her mouth before she opened it. I couldn't even make it through all 13 pages.
I just placed my first order with her a couple of days ago, because everyone said she had the best hair & colors to choose from. I pray I never have an issue with her. I also purchase pretty much EVERYTHING online unless I need it for everyday living & this is the first time EVER I have been charged a processing fee. I felt like I was at the local gas station & I was using my debit card. LOL you get charged .75 extra for using your card. I've even owned two online businesses & never charged anybody processing fees. It's part of the cost of doing business.
Totally rambling now, but I guess what I'm trying to say is it would have been really nice if she would have put somewhere/anywhere on her site that she charges a processing fee......... Which really is a handling fee 'cuz the fee varies per order.
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Well I guess you can PM me since I ordered a b*tt load :).
I did some research last night. PayPal is cheaper for vendors so it surprised me that DH went to 2checkout. Their fee is 5.5% of the transaction, where PP is 2.9%. This appears what DH passes on to us, about 5% in my case. From what I read online, vendors typically chose 2CO because they are fed up with PayPal - PP will "freeze" or "limit" vendor's accounts if they get too many complaints, sometimes for as long as 6 months. Which means that vendors cannot use any of their proceeds sitting in the account.
Curious is also when I dug a little further that I found not corporate filing with the state of california for dollyhair, nor a DBA filing in Los Angeles county. It could of course be under a different name, or the business might be run as an individual, but it is curious. I am also not being charged sales tax, which vendors have to when you are based in california and sell to a California customer. Not doing so may constitute tax evasion. It is painful for me as a customer because I have to manually report and pay it on my tax returns.
Anyway, I am going to leave it at that before DH posts here ...
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I'm with Dancing on this one, I've had nothing but good experiences with DH in the year or two I've been customizing. during the Great Dollyhair Drought (when a lot of her colors were out of stock) she found a hank of Wisteria in her office that she let me buy cause she knew I was desperate for some and it had been out of stock for who knows how long.
I have had only one order, around Christmas, that was on the skimpy side, but in the last 2 orders (one of which was over $70) I've gotten maybe 5 free hanks, which in my mind more than makes up for it. And every hank since that thin one has had some nice heft to it.
So yeah, those of you who are waiting on your first order or are thinking of placing one for the first time, give her a whirl. I'm a happy girl with my orders and go thru her for the bulk of my hair =)
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I, personally, have not had any issues with orders I've placed with DH, and I know a lot of other people have had nothing but good experiences with her. I love the hair colors she carries, some in particular I'm completely, totally in love with. It also seems like she's addressed many of the issues that were brought up in the (relatively) recent thread here on the Arena, which is a good thing.
I have two concerns: 1) It seems that there is great inconsistency in people's experiences. Some people have a great transaction and some people have a terrible transaction. Not just inconvenient, or mistakes that are rectified, but really terrible. There doesn't seem to be any rhyme or reason to this inconsistency, and it makes me nervous.
2) The level of unprofessionalism that she's shown in the threads referenced in this one is mind boggling. In the recent thread here on the arena she was almost as vitriolic as in the old TP thread. This is really my biggest issue. I just don't DO drama and, to the extent possible, expect that the people I interact with are respectful and polite. I don't have time or space in my life for that kind of negativity, so my choice, for me, is to decline to do business with DH.
That's what's right for me. It's not right for everyone and I wouldn't discourage anyone else from doing business with her. I'd just say be aware that this behavior has happened and could again. She really does have a great product, and I have a few hair colors (moonlight!) that I will be very sad when I run out of, but for me, it's just not worth it. But the beauty of the free market is that we each get to decide for ourselves.
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Well said LeighAnn.
I also noticed that from my first invoice DH used 2CO so I have no idea why I thought she used straight PP before - something must have changed in the payflow that made me notice. It is very possible I've paid this process fee all along and never noticed it. This go around I was looking to avoid that $15 shipping fee.
I do have to say that now that I'm aware, having seen the drama in those 2006 an 2012 postings .. well .. everyone should make up their own mind.
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I bought from Dollyhair this year and it was great. I didn't notice a processing fee, but I did get my free shipping. I also got 6 free hanks of hair, so I guess that evens out everything?
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I don't know why you were so confused by the shipping charge, since it clearly states in the shopping cart "Free U.S. and Canada shipping on orders between $50.00 and $100.00!"
Personally, I always order between $50 and $100 to get the free shipping and Tina has been doing a good job again of fulfilling orders. I haven't had any problems lately and I definitely wouldn't base my opinions of Dollyhair on a 7-year old thread.
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yheree is a fee. I've been cahrged it for moths. I assumed it was because I wasn't a US person.
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Well as for the shipping, it is only free if your order is between 50 and 100...meaning that its free up to 99 but not at 100 dollar.
As for the process fee, I dont know much of it.
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Typically, when businesses do free shipping over a certain amount, they don't penalize the customer with a shipping charge when they purchase even more. I am simply looking at it from a business point of view. It is a well-known fact that most shopping carts are abandoned due to the adding of shipping and handling charges. So it's just not smart business, that's why it surprised me. Yes, it's mentioned on the website, but so is "I'll ship within 24 hrs" when the contact page clearly says they don't. So I took it with a grain of salt. My mistake.
Several people mentioned a 7 year old thread as something to be dismissed, because it's old. I'll just say, I must be quite old, because 7 years is not that old to me :). Regardless, what matters to me is whether it is still relevant. It is to me. I cannot support a person who treats another person like that (let alone a customer!), even if my orders had been perfect. It is clear to me from the 2012 thread and the DH contact page that there has not been enough of an attitude adjustment to warrant my supporting the business.
There's other odd stuff like her sister's website, and the fact that DH owns restoredolly.com, which is called typo-squatting in the courts and very much frowned upon.
Sorry guys, it's just not for me. I'm pretty picky about who I do business with.
Anyway .. bored with this now, back to the ponies .. :biggrin:
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I understand you not wanting to deal with possible issues, but I am concerned about those who are looking at buying from DH and getting scared away. I just wanted to post saying that one should have their own experience before deciding against something.
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it's all well and good to have both sides of opinions well stated. the sad fact is many of us have left DH due to Tina's issues. i order elsewhere now and altho i won't go blabbing about it here, it is easy enough to pm me if you're curious. either way i've been done with DH and even before that i always dealt with her cautiously. a 7 yo thread is relevant if the person in question has made no changes to her business practices. i personally have been burned by Tina enough times to expect her current "good job" status will falter shortly and we're all gonna have grumble threads again. i promise to keep the laughter to myself
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This is more of a Trader Support issue so I'm going to go ahead and bump it over.
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Just wondering... What is the "standard" weight supposed to be now?
I was pretty disappointed with my recent order. (I had not had issues with my two previous orders this year.) I also received one incorrect hank, never received a response about it either. Okay, done complaining now. :lol:
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Just wondering... What is the "standard" weight supposed to be now?
I was pretty disappointed with my recent order. (I had not had issues with my two previous orders this year.) I also received one incorrect hank, never received a response about it either. Okay, done complaining now. :lol:
From what I last heard Tina won't say what the standard weight of a hank of hair is.
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i personally have been burned by Tina enough times to expect her current "good job" status will falter shortly and we're all gonna have grumble threads again.
Yep, this.
I find it suspicious that the recent "half the nylon hank won't dye because it isn't nylon" thread was waved away by Tina. I can't possibly be the only person thinking that was awfully shady. She said she didn't want to raise prices. She also expressed not wanting to give the same amount of nylon for the current price (hence the lesser hanks). But nah. It's a manufacturing error ;)
edit: Better wording.
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Yeah, I know that. :) Just wondering what others have received lately...
Earlier this year I was getting 7 - 8 oz. This time they were 3 - 4 oz. ?!?!
Oh yeah, and the not being able to dye half a hank is helpful too... Lame.
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*sigh* Let's keep this on topic and the topic being DH's processing fee. It is not about the size of her hanks or a seven year old thread. ;)
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Sorry guys .. I had no idea I was stirring the hornet's nest here. :cry:
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Hi, guys!
Here's the deal: the free shipping between $50 and $100 used to apply to all customers, but nowadays, with USPS' increased shipping costs for overseas packages, I have had to apply a flat $6.00 shipping fee to orders between $50 and $100 that are placed by anyone outside the U.S. and Canada. It's unfortunate, but USPS has really increased their charges. Still, the flat $6.00 shipping fee is less than you would be charged if you were to order $49.00 worth of merchandise. As far as the shipping costs that are charged on orders over $100.00, they're in place because, as I'm sure you can imagine, a very large order would be very costly to ship, especially if it's going overseas.
As far as the processing fee that is applied on all Dollyhair orders, it's imposed by my merchant accounts. I wish there was something that could be done about it, but there isn't. I am sensitive to the fact that customers are charged with it, and to make up for it, I often send "free gift" packages of hair in random colors whenever I ship an order. If you place an order between $50 and $100, you're pretty much guaranteed some free hair. Although I have no way of knowing which colors you'd actually like to receive for free, I still try to send colors that I think you may like, based upon what you've ordered.
True, if I were to use Paypal, there would not be a processing fee applied. However, (and I don't know how many of you are aware of this), Paypal has a tendency nowadays to put accounts on hold for various (often unjustified) reasons - even accounts that have been established for a very long time. Any slight change in your selling habits or in your income can set off a "red flag" in their system, which then prompts them to request a ton of information from you, which is really inconvenient. But the worst thing about this Paypal "red flag" thing is that they will often hold any money in the account for a six-month period. Conceivably, you could have a lot of money just SITTING in your Paypal account, and you would not have any access to it for six months. They can use it to make interest on it if they invest it or do whatever they want to do with it (just like any bank), but you have no access to it. They have no regard for any reason that you may give them as to why you need the money in order to survive. They just hold it.
I can't put my trust in them, so I no longer use them. If you want to read more about it, you can go here: http://www.screw-paypal.com/
I hope that I've given everyone a sufficient explanation...
Tina
Post Merge: June 03, 2013, 12:21:41 PM
Just wondering... What is the "standard" weight supposed to be now?
I was pretty disappointed with my recent order. (I had not had issues with my two previous orders this year.) I also received one incorrect hank, never received a response about it either. Okay, done complaining now. :lol:
"Standard" weight for a MLP hank is 16 grams, give or take a gram. I'm so sorry that you received an incorrect hank. Please email me about it again.
Post Merge: June 03, 2013, 12:23:29 PM
Yeah, I know that. :) Just wondering what others have received lately...
Earlier this year I was getting 7 - 8 oz. This time they were 3 - 4 oz. ?!?!
Oh yeah, and the not being able to dye half a hank is helpful too... Lame.
16 grams is equal to roughly half an ounce, so there's no way that you were receiving MLP hanks that were 7-8 oz., or even 3-4 oz., for that matter. I'm sorry to contradict you, but I have to assume that you mis-weighed them or something.
Post Merge: June 03, 2013, 12:24:50 PM
From what I last heard Tina won't say what the standard weight of a hank of hair is.
Not true. I addressed it in a previous thread.
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Oh, THAT'S why I keep getting free hanks! I always assumed you just thought I'm awesome. ;)
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..Isn't it a bit unfair to charge customer for *your* fees? Merchant fees are your responsibility to pay, not your customers, and by tacking on that fee, you've pretty much just increased your prices backhandedly.
I've never ever had a processing fee from anyone I've bought from that couldn't take paypal.
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I find it suspicious that the recent "half the nylon hank won't dye because it isn't nylon" thread was waved away by Tina. I can't possibly be the only person thinking that was awfully shady. She said she didn't want to raise prices. She also expressed not wanting to give the same amount of nylon for the current price (hence the lesser hanks). But nah. It's a manufacturing error ;)
I don't understand what's suspicious, and I don't understand what you mean by saying "waved away by Tina." I addressed everything in a previous thread, and I also told customers to contact me if they received any undyeable "virgin snow" hair, and that I would replace it at no charge. What more could I have done? What is shady about the fact that my manufacturer accidentally slipped in a polypropylene spool with my box of "virgin snow" hair? I doubt it was intentional on the part of the manufacturer, and I guess I should have tested it to make sure that it was, indeed, nylon, but after all of these years, why would I even have any reason to doubt the manufacturer? It was just an error, and due to the color, I'm sure it was a pretty easy error to make.
So what is shady? Me not wanting to raise prices? Me "not wanting to give the same amount of nylon for the current price (hence the lesser hanks)?" I don't even know what you're talking about there. The hanks were SUPPOSED to weigh 11 grams. Once I found out that my assistant had been sending people hanks that weighed, on average, 16 grams, I then raised the weight of the hanks to 16 grams without raising prices. So really, I'm totally confused by your statements. Are you implying that I intentionally sent customerss polyprropylene hair instead of nylon hair? Are you inferring that the manufacturer's price for polypropylene is lower than the price for nylon? It is, but the difference in cost is so miniscule that it wouldn't even make a difference. So if you're implying that even though I didn't have any white polypropylene in stock, I placed an order for it so that I could secretly replace your normal coffee with Folger's Crystals, then you're totally wrong. Totally.
Post Merge: June 03, 2013, 12:43:35 PM
[/quote]..Isn't it a bit unfair to charge customer for *your* fees? Merchant fees are your responsibility to pay, not your customers, and by tacking on that fee, you've pretty much just increased your prices backhandedly.
I've never ever had a processing fee from anyone I've bought from that couldn't take paypal.
Let me quote myself: "As far as the processing fee that is applied on all Dollyhair orders, it's imposed by my merchant accounts. I wish there was something that could be done about it, but there isn't."
I'm telling you that it's not imposed by me, and that there's nothing that I can do about it. So I don't understand why you would assume that I'm charging customers for my fees. It's the merchant's fees; not mine.
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I think that a processing fee is fine honestly- many sites have a handling fee, and most handling fees are a lot larger than Tina's.
I just placed an order and see that the fee shows up before you finalize the order- so if you think that the handling fee is too much, than you can just not order. But it really is pretty nominal.
I am confused though by your statement (Tina) that you don't accept paypal- I just placed an order yesterday and paid through paypal ? Just checked my paypal- and it looks like it went through ?
EDIT: Nevermind- I think what you mean is that you use the merchant service (looks like 2Checkout.com) who then utilizes paypal- and 2Checkout.com applies the fee. WHEW! I thought my order had gone into space. This is my first try with Dollyhair.
I think the fee is fine and perfectly reasonable. I guess (and this is just a suggestion) you could put on the "shopping cart" area a note that says * "A processing fee will be applied to all orders- including orders with free shipping." Maybe that would take care of the problem? Just a thought though, I personally have no problem with the fee and honestly you can't make everyone happy.
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it's standard here to pass on merchant fees to customers, particularly if paying by credit card - most businesses tack on a surcharge :) you even get some small businesses that tack on an extra dollar or two if paying by eftpos. i agree with galactica tho, a notification on your website would be great - i also am wondering about the processing fee on dollyhair order page, then the another fee once it goes thru to 2checkout.com...
but apart from that, i will continue to order from dollyhair :) IMO best prices, biggest range of colours, and great hank sizes. i also don't mind paying for intl shipping, i was just a bit confused on my last order as i knew i had got free shipping on the one before. maybe have a page banner or something to let customers know straight away of any changes?
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From what I last heard Tina won't say what the standard weight of a hank of hair is.
Not true. I addressed it in a previous thread.
Ahh, sorry, I haven't been keeping good track of things. My apologies!
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16 grams is equal to roughly half an ounce, so there's no way that you were receiving MLP hanks that were 7-8 oz., or even 3-4 oz., for that matter. I'm sorry to contradict you, but I have to assume that you mis-weighed them or something.
That was .7-.8 and .3-.4
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I don't want to get into it with you after a mod warning. I've said what I wanted to say.
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I haven't had any problems lately and I definitely wouldn't base my opinions of Dollyhair on a 7-year old thread.
Neither would I. My last order was perfect as well, free hanks, fast shipping, everything great. I'd always order from there again.
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{comment removed}Thank you PonyLady
But I will say this - if vendors choose to pass on a process fee, it is included in the purchase price - this way, when customers shop around for prices, they are comparing apples to apples. This is what I do anyhow, so I find it annoying when I decide on a vendor based on their prices, get a full shopping cart and then find out there's an additional charge. Then you have to go back and figure out all the pricing again.
What stuns me more is that DH claims that the process fee is demanded by the merchant - this is not true at all. The fee is added on at the DH shopping cart - 2CO just processes the total. That DH blatantly claims that here (and I presume it's ignorance) is concerning.
Case in point, I checked today, and the process fee is gone. Of course I have no been refunded mine. Nor shipping information for my order of course.
{edit~please refrain from making personal remarks towards another member} Thank you PonyLady
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I did check up on fees and its retailer choice. Most large companies don't charge it and it's illegal in 10 states.
I'm not entirely sure whats going on, customer service seems to be low on the list if you have problems.
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Wow, that's interesting, in 20 years of posting on forums this is the first edit I ever received.
For the forum to edit my post as "a personal attack" is a misrepresentation of what I said. Which was merely, that I was fearful posting because of the attitude that was displayed in the MLTP thread. That is called freedom of speech, and I don't think there's a need to edit that. Many others have said it. I am posting about a business, not a member.
Yes, DH choses to add that fee, obviously given that it is gone today. I find that very concerning that DH claimed it was not her choice as it is not the truth.
There is still the issue also that DH is not charging sales tax in California, nor what her business status is in the state of California since there are no corporate or DBA filings for Dollyhair. I frankly at this point, would like to see a business license.
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There is still the issue also that DH is not charging sales tax in California, nor what her business status is in the state of California since there are no corporate or DBA filings for Dollyhair. I frankly at this point, would like to see a business license.
I don't see why any of this is concerning to you. If anything it should be concerning to DH, but we are not her accountants. She sells hair, we buy it. Whatever happens after that is not any of our business.
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There is still the issue also that DH is not charging sales tax in California, nor what her business status is in the state of California since there are no corporate or DBA filings for Dollyhair. I frankly at this point, would like to see a business license.
I don't see why any of this is concerning to you. If anything it should be concerning to DH, but we are not her accountants. She sells hair, we buy it. Whatever happens after that is not any of our business.
Agreed.
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There is still the issue also that DH is not charging sales tax in California, nor what her business status is in the state of California since there are no corporate or DBA filings for Dollyhair. I frankly at this point, would like to see a business license.
I don't see why any of this is concerning to you. If anything it should be concerning to DH, but we are not her accountants. She sells hair, we buy it. Whatever happens after that is not any of our business.
I don't see why either.
Wow, that's interesting, in 20 years of posting on forums this is the first edit I ever received.
For the forum to edit my post as "a personal attack" is a misrepresentation of what I said. Which was merely, that I was fearful posting because of the attitude that was displayed in the MLTP thread. That is called freedom of speech, and I don't think there's a need to edit that. Many others have said it. I am posting about a business, not a member.
Yes, you are posting about a member. Just because she runs a business outside of this forum doesn't mean she is not a member. She replied to this post afterall. ;) And your comment was removed due to the fact that, yes it was a personal remark towards her. There maybe freedom of speech but there are rules here at MLP Arena and your comment was not deemed appropriate according to our rules. If you have any other issues with this please PM me privately and I can explain those rules in question.
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I have to be on the side of DH for this -even though I personally had issues with DH the very first time I ordered (never got my hair, had to go through Paypal to get my money back), but then, after staying on top of what was going on with DH in the winter, I started ordering and I've ordered probably a dozen times now and have had no issues at all!
I think it's a little shady to say you have free shipping and then charge a fee, but those fees are covering not only her payment services, but all the mailing envelopes, baggies, twist ties. Don't forget how easily those can add up. I agree it should be noted somewhere on the site that says, "If you order such and such amount, there's a processing fee" or "processing fee on all orders of hair is $5" - but, I can't say that something like that would ever stop me from ordering from DH...
Just trying to put a business perspective on it. Disclosure is important if she's going to do that AND say she has free shipping... but, it's not the worst thing in the world, and I doubt any of that processing fee actually gets into her pocket... :huh: Just my 2 cents. I love DH, sometimes the shipping is slow and I know people have had problems but... don't just discount DH completely... I wouldn't, and glad I didn't after my first experience, because now I've got a lovely supply of hair and I'm totally satisfied with DH. :biggrin:
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I don't understand why this thread is still a thing? Tina came in and answered your questions, and honestly a small fee is something I pretty much expect when ordering (or buying anything). There is nothing shady about tacking the fee on when you can see it BEFORE you make the final purchase.
If someone personally has an issue then just don't order from DH? I don't think it needs to be made into this huge deal.
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I agree DP so on that note I am locking this up!