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Do not close your case until the item is received! As far as I know, it doesn't affect the seller unless they rule in your favor/against him. As a buyer, you are smart to open a case on the last day of the PP Window just to protect yourself.
I'm in total agreement with what everyone else here has said - so go ahead with your polite explanation message in repsonse and dont feel bad about not closing the case . You dont want to risk losing your money and all of this is his own fault for doing preorders too soon and too many and while he is on the road too if he is too busy to handle it/ship on time/communicate/whatever. TBH I've had nothing but issues and stress with most of the pre-order stuff I've ever bought on ebay so I personally avoid it now and force myself to wait until something is properly released
I've done pre-orders a couple of times before and things went smoothly, but it sounds like this guy bit off more than he can chew. Your case is still open, right? If he doesn't send the other doll, he'll have to refund you. I would write to him again and ask where the doll is. Hopefully it's an honest mistake and he still has some dolls and can send one. If not, I'd escalate the case and explain it to eBay.
If you open an item not received case, you will loose as he has proof you received the items. You need to open not as described case.
He may use your communications against you, too.