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A shrinky is when cellulose acetate breaks down in a Breyer and the horse tightens in on itself as it leaks and shrinks.I don't know what to say about asking for some money back. If the seller is not familiar with vinegar syndrome they weren't purposely selling you a bad item. Make sure they didn't clean it with vinegar though I doubt it.The model isn't trash yet in my eyes but you must store it in a ventilated room away from other things containing acetate. Cellulose acetate is used in everything from film to older legos. PVC ponies shouldn't be affected at all by the fumes. You can try the method of freezing it and then slowly thawing it in the fridge. Just keep in mind a cold Breyer is more brittle so try not to break it.