The MLP Arena
Pony Talk => Pony Corral => Topic started by: lovekangaroo on February 28, 2012, 04:40:38 PM
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i was watching the first episode and when it gets to the surprise party the sound goes out of sync with the picture, is anyone else that got it having this problem or is it just mine?
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I noticed mine did that as well. :/ I think it was just that episode and the rest played fine, but it is annoying.
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Sounds like something I'm not going to buy if more than one person is having this problem.
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That's not good :( I wonder if anyone else has that problem?
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http://www.shoutfactory.com/community/5495/thread.aspx#axzz1nm59rGhv (http://www.shoutfactory.com/community/5495/thread.aspx#axzz1nm59rGhv)
Seems like it's a common problem.
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Well that's.... aggrevating. >.<
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Wow! Considering the build up this DVD got...thats a lot of people and a lot of problems
I completely understand being annoyed but that first post on the link to shout factory gave me a vision of a brony/fan on a soapbox somewhere with a megaphone and determination to "right this wrong"....lol
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Wow! Considering the build up this DVD got...thats a lot of people and a lot of problems
I completely understand being annoyed but that first post on the link to shout factory gave me a vision of a brony/fan on a soapbox somewhere with a megaphone and determination to "right this wrong"....lol
Maybe the bronies will have their concerns addressed about the DVD... After YEARS of Hasbro ignoring the collectors, it's actually useful to have a demographic whose opinions (and wallets!) they value. ;) After all, we didn't start getting boy ponies back and unique characters and so on until there was FIM and its fan base. Who clearly pay $$$$ for products - look at the plushy market on Ebay! :( So if they make a huge fuss, a re-release may be in the works. Orrr even better, we may get the whole series on DVD/BR.
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Wow, that is super-disappointing. :/
I was planning on buying it, but not after hearing that! That problem would drive me crazy.
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Oh, wow... I was going to buy the DVD, but I won't if it has a huge sync problem, that would annoy me to no end. Well, shoot. :c
Sorry to hear about everyone's DVDs being all messed up. :( hopefully there will be a solution to this issue.
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Wow, and Shout! Factory made these DVDs? I really like them too...I guess even they can have production problems. But from my experience, they were really amazing about listening to fans of a different series in the past, so I'd be surprised if they don't do something to fix this.
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Interesting. I watched the whole thing Except those two first episodes and I didn't see any sync problems.
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That's really disappointing that everyone is having these problems. :<
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I think I will still buy it just to show support and because the DVD is so cheap, but if this happened on an expensive box set I would be a little more upset.
Does anyone know when the drop date is for Australia?
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I have the same problem, but only with the end of the first episode.disappointing!!!!!!!! I waited 3 months for this to come out!!
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That would 'REALLY' annoy me too! :(
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According to Shout Factory's Twitter, you can return the disc and no changes were made to the :muffin: Pony episode.
https://twitter.com/#!/ShoutFactory
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hey everypony, if you contact the shout factory and give them proof of purchase they will send you replacement dvds for free! and you do not have to send the defective disks back, you can keep them. how awsome it that? I contacted them and they said they will have my replacement dvds in the mail in a week .
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hey everypony, if you contact the shout factory and give them proof of purchase they will send you replacement dvds for free! and you do not have to send the defective disks back, you can keep them. how awsome it that? I contacted them and they said they will have my replacement dvds in the mail in a week .
What about overseas buyers? Will they send out of the US? I bought the DVD off Amazon and am waiting on it, but I'm worried that they will not honor my warranty since I'm buying it outside of the intended territory.
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hey everypony, if you contact the shout factory and give them proof of purchase they will send you replacement dvds for free! and you do not have to send the defective disks back, you can keep them. how awsome it that? I contacted them and they said they will have my replacement dvds in the mail in a week .
What about overseas buyers? Will they send out of the US? I bought the DVD off Amazon and am waiting on it, but I'm worried that they will not honor my warranty since I'm buying it outside of the intended territory.
you should contact shout factory and ask them. I would say they will replace them. they seem to stand behind what they sell.
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That's awesome! ^_^ I'm so glad to see a company standing behind their product. It seems like it's rare these days!
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I'm glad they're offering replacements; I hope the replacements fix the issue!
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I'm glad they're offering replacements; I hope the replacements fix the issue!
it does fix the issue, and they leave :muffin: Pony in it also
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I e-mailed them about it, but haven't had a response yet. How did you contact them and how long did it take to get a response, mlpfan?
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I e-mailed them about it, but haven't had a response yet. How did you contact them and how long did it take to get a response, mlpfan?
I contacted them with the quik contact form on shout factory.com. it took a couple days