The MLP Arena
TCB => Trader & Shipping Support => Topic started by: alkevin on September 18, 2017, 09:05:00 AM
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Hi everyone, I did win an ebay auction to a 1/6 yuna figure. But the seller wrote: "Sorry I didn't realize that your international I don't ship international unless eBay process it or you can pay additional $25 thank you" What does it mean? In the shipping was written:" International Priority Shipping to Portugal via the Global Shipping Program" So what is the problem? Can anyone give advice? Thank you.
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How much was shipping for your item? Let the seller know how much you were quoted for shipping to Portugal and that you are aware of her using the evil Global Shipping Program. I don't see the problem either honestly
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I don't ship international unless eBay process it
In the shipping was written:" International Priority Shipping to Portugal via the Global Shipping Program" So what is the problem?
I don't get it either. Maybe indicate to them politely that ebay is indeed processing it as it is send via the GSP and that there won't be any additional costs for them?
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They must be confused.
Point out that the auction allowed for international shipping via the Global Shipping Program.
They will be shipping the item to ebay (in the US) who will in turn ship it to you.
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Thank you everypony. If he has the international shipping via the Global Shipping Program, he mus have acepted or knows that he has it.
Edit: Well it seems he wants extra 25 $. So why international shipping via the Global Shipping Program?
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Thank you everypony. If he has the international shipping via the Global Shipping Program, he mus have acepted or knows that he has it.
Edit: Well it seems he wants extra 25 $. So why international shipping via the Global Shipping Program?
Seems suspicious to me they are asking you for $25. You might consider reporting that person to ebay...
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Yeah, there's no reason for the additional $25 but greed, me thinks!
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What was the original quoted shipping amount?
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It's against eBays rules to ask for more money than what was quoted even if what was quoted was wrong. Its the sellers responsibility to set up correct shipping fees; and if they didn't want to ship international then they should have chosen not to ship international when they set up the listing (when you make a listing it always has a little box that you can check or uncheck depending on if you want or do not want to sell internationally).
I would politely inform them that sellers are not allowed to ask for more money than what was quoted on the listing and that they either need to ship the item or cancel the sell and refund you. You may also consider linking them to GSP guide page. http://pages.ebay.com/seller-center/faq/global-shipping.html As well as inform them that it won't cost them extra because they will shipping the item to address in their country and then that place will handle shipping the item to you.
If they refuse to do either then I would report them. You won't get your item but at least you'll get all your money back and they will get in trouble with ebay (I think you can also still leave them a negative review on top of that as well)
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If you are comfortable with sharing the seller's id with us? Regardless of pony/non-pony, I still keep track of sellers who refuse to ship your item after you have won it. :( And no, they cannot ask you for more money! If they still are being difficult, get Ebay involved!
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Sometimes eBay does sign up sellers for the GSP without telling them, so that's also a possibility.
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The first time shipping was 25, he refunded me and did put a new listing. This time the shipping using ebay´s program was 35.82 plus import charges at checkout was 14, 18. It is too much shipping. I did give up on buying, because the postal office will make us pay customs tax from now on.
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Sellers like this annoy me.
Whether they know they are signed up to the GSP beforehand or not, I can't imagine they didn't know after the auction ended, because they'd be told to send the item to the GSP shipping facility.
The unless ebay process it sounds like reference to the GSP which basically indicates they were aware. But that they didn't give a choice in the matter and the fact they asked for extra money when they start off by saying they "don't ship international unless" is a problem for me.
Unfortunately it is not uncommon or a new thing for some sellers to add insane amounts of money to shipping costs because someone is abroad. Even though costs have gone up, there are blatant examples of it all over ebay, with $50 shipping costs for a single piece of flat cardboard and $75 for a single pony. BUT we can choose not to buy those items and if we do, then we have to pay the quoted amount, even if we have issues with it. When a seller suggests a buyer pay more money for something it's outside the contract and dodgy behaviour...and those people really annoy me.
I am glad you didn't end up dealing with this person, even though it meant you lost your item. I think you're probably better off without the headache...
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I agree with Taffeta, sounds like you dodged a bullet of trouble with this seller!
You still may want to report them to Ebay since what the seller is doing is AGAINST Ebay's rules! And you would not want another person to go through what you did right?
Thanks for the PM :)
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No problem. He says that he needs to pay medical bills.
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No problem. He says that he needs to pay medical bills.
That may be true, but I don't see why it justifies trying to add extra costs onto a buyer's tab. More importantly, I don't see why he's picking on people who are outside his country just because they're overseas. If he has GSP activated then he has zero justification for even mentioning higher shipping costs.
I am afraid after 20 years of dealing with idiots who think that it's ok to treat international bidders like scum, I have zero tolerance for this kind of thing. He has the GSP activated so he shouldn't be mentioning extra costs. There are none for him and there would have been more for you already. $25 is also an arbitrary amount and shows no signs of actual calculation of the cost, so it really sounds like he's just trying to make extra funds from an international person.
I won't pretend I am a huge fan of own country only auctions or of the GSP. But US only sellers are up front about what they will do, and if you bid on that as an international you probably expect resistance, cancellation, etc. If you don't want to ship internationally yourself, don't know how or can't for whatever reason (ie disability, busy job, etc), then if you have the GSP you're not actually shipping internationally. Ebay is. So that resolves the problem, even if it creates extra costs for the bidder.
It might suggest the seller doesn't understand how the GSP works, but I don't think that this is a viable answer in this case because he mentioned ebay processing it. That implies he does know, and also doesn't really explain why any PM was sent. I genuinely read this as an attempt to extract extra funds from an international bidder just because they live overseas. Using GSP means you have none of the hassles of international shipping, nor the cost, and so to me there seems like no reason any message was sent at all. All he had to do was follow Ebay's instructions and ship...sending a demand for more money seems fishy to me and I think it's definitely better that you didn't have to do this deal.
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Sometimes eBay does sign up sellers for the GSP without telling them, so that's also a possibility.
Yes, eBay defaults to including Global Shipping Program on sellers listings unless you specifically change your selling settings not to include it. If the seller is new or inexperienced, they may not even realize that GSP was included on their listing. The seller may not know that eBay calculates an additional cost for the buyer that gets added to the domestic shipping amount he sees on his end. It may have been a case of the seller having no idea how GSP works, rather than purposely trying to scam you.
At least it sounds like the transaction was canceled, and you can move on to purchase things with clearer shipping terms. :)
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Sometimes eBay does sign up sellers for the GSP without telling them, so that's also a possibility.
Yes, eBay defaults to including Global Shipping Program on sellers listings unless you specifically change your selling settings not to include it. If the seller is new or inexperienced, they may not even realize that GSP was included on their listing. The seller may not know that eBay calculates an additional cost for the buyer that gets added to the domestic shipping amount he sees on his end. It may have been a case of the seller having no idea how GSP works, rather than purposely trying to scam you.
At least it sounds like the transaction was canceled, and you can move on to purchase things with clearer shipping terms. :)
Annoyingly- even when you are using one of your other auctions as a base to make a new listing-
Ebay RECHECKS the "global shipping" thing even though it will leave EVERYTHIGN ELSE the same. They really are sneaky greedy fiends.
I might have believed that of this seller- but then the seller says that they want an extra $25 for International sales? That sounds pretty shady to me.
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I might have believed that of this seller- but then the seller says that they want an extra $25 for International sales? That sounds pretty shady to me.
That was my point as well.
The seller isn't ignorant of GSP though. He mentions ebay processing the transaction so he knows what it is.
I might believe he didn't know what exactly it entailed had he not mentioned it, but he did.
The other thing is that if he didn't understand the GSP and wanted extra to ship the item, then why $25? That's not a calculated amount from a postal site, it's a random and very suspiciously rounded up amount. He might be in need of money, but that doesn't stop him going to a postal website and finding out what it would cost to ship internationally.
Basically this is bad seller etiquette. It is your responsibility as a seller to understand the rules by which you are selling. Not doing so and punishing a customer for that ignorance is not okay. Even if GSP does auto-select, this seller's behaviour is fishy from start to finish.
What makes it worse is that most often this kind of treatment is experienced by a buyer trying to buy an item from another country. The biggest offenders in offensive seller behaviour are sellers in the US and here in the UK. Unfortunately if we sit and say it's just ignorance,it's no big deal, and we don't report these people, these situations do not improve. Choosing where to sell or send is a seller's right, but if you have GSP, and you know what it is, you don't add conditions to the sale which involve extra money and you don't refund and relist an item because you can't be bothered to deal with what you signed up to.
I feel pretty strongly about stuff like this and have done for years. I've basically had my fill of this kind of seller who thinks an international target is an easy target, so I still say this kind of seller should be reported and it should be for ebay to decide whether or not they acted inappropriately. The terms of the auction are what they are and it seems to me like sellers are too easily able to cancel/refund these days just because they can't be bothered, as opposed to the old days when you had to be much more stringent as it was a lot harder to do.