The MLP Arena
TCB => Trader & Shipping Support => Topic started by: Ponyfan on April 19, 2017, 02:49:41 PM
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Hi,
For the first time I didn't get everything pictured in an Ebay lot. I was happy to find what I thought was a hidden gem in lot on Ebay. I got the package today but did not get everything included in the pictures. What should I do?
Ponyfan
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Did you get your gem? If not, consider that the seller didn't send it on purpose.
Either way, contact the seller and let them know there were items missing. That is the best place to start. Find out what they have to say, if they didn't send everything for a reason.
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Definitely contact the seller. Even if you received your hidden gem they still did not send everything that was listed. I hope everything works out for you and it was a simple error in shipping.
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No, the hidden gem was not included in the box I received today nor were the other pieces that went along with it. I doubled checked the auction to see if I missed something in the description that mentioned it not being included but there was nothing. I was so excited because I thought I scored a great deal but this has taken my excitement out of the Ebay win. I hope there is a chance it comes in a separate box but that doesn't seem likely.
Ponyfan
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Kinda looks like they snuck the gem in there to get buyers, then removed it? Or maybe they didnt realize how valuable it was until right before they sold it. Regardless you paid for the lot and it should have been included, especially if you say you've double checked the description, sounds like something fishy is going on with the seller.
Sorry this happened :c
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I think True's right; one of those situations or the other. I'd contact them and let them know you didn't receive those items.
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Am I allowed to post the auction number? I will probabaly contact the seller if the item doesn't arrive in the next few days. It wasn't a Mimic that was hiding but something unexpected that I was excited to get. I just checked the auction pics against what I received and I got all of the things in the first set of pictures but nothing in the last pictures.
Ponyfan
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You should do is contact your seller now to see if this was a mistake or not. You don't have to wait for this. If there was a second package, they could of added the details.
Use the first contact option that says "I have a question about using my item or I want to send the seller a message". I think that's the only option that doesn't trigger a dispute.
Ask about the missing items... and hopefully it's a decent seller and it was an accident. Depending on their response, they should resolve the issue for you... (again, hopefully, they forgot it and will send it to you). Or you will need to go back to the contact link and select "I received an item that wasn't as described". And if you don't hear from them within 1-2 days, absolutely just do the contact for INAD.
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Am I allowed to post the auction number? I will probabaly contact the seller if the item doesn't arrive in the next few days. It wasn't a Mimic that was hiding but something unexpected that I was excited to get. I just checked the auction pics against what I received and I got all of the things in the first set of pictures but nothing in the last pictures.
Ponyfan
As long as the auction has ended, I believe you are able to post the auction link or number. Please let us know whether the seller responds!
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Make sure you save the auction page and take screenshots in case you have to report them. Of the text, and of the individual pictures. If they shipped to you and there was no note explaining why/if anything was missing, they may have done it on purpose so you need to make sure you have proof. This is in case like banditpony said they don't respond appropriately.
Hopefully they just forgot, but it would depend on their feedback/scores. I doubt many people on ebay forget unless they have a large batch of orders or something.
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Thank you everyone. I've sent a message to the seller telling them how excited I was to get the box but that I was disappointed that some of the items were missing. I didn't accuse the seller of intentionally leaving anything out. I will update this thread if I get a response.
Ponyfan
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Sounds like a good first step. Accidents can happen. I once sold a box lot of he-man stuff, the buyer got the box and there was a weapon missing from the package. And like in your case, it was the 'gem' of the lot. They messaged me asking what could be done. Turns out, the missing piece was still on the table here! I had meant to wrap it separate and it got overlooked. So I packed it right up and sent it, and they got it, and all was well.
So it could just be a simple mistake, and not something malicious. Or it could have been deliberate. We'll all be waiting to hear what they have to say and what happens.
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I heard back from the seller and he said he will send the missing items if I resend him my address through Ebay. :) Hopefully they will arrive soon.
I got another message that the item wasn't supposed to be in the lot but the seller is sending it anyway since it was in the pictures but I feel a little guilty now.
Ponyfan
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:hug: don't feel guilty! if the seller made a mistake that's not your fault. The seller must honor the deal and send the items that were pictured in the auction. They messed up, they have to suck it up. We all make mistakes sometimes but if we (talking as a seller at this point) make the mistake then we need to deal with it and not our buyer. make sense? So enjoy your item and hopefully your seller will be more careful in future if they did make a genuine mistake :awake: (if it was on purpose and they were hoping to get away with not sending the hidden gem, hoping you were a buyer that wouldn't notice that one was missing from a lot, and selling it for higher price in another auction then hopefully they have learned that that they cant try to do that and get away with it either ;) )
Hopefully it was a genuine mistake though and either way at least you seller is going to send the rest of what you've won
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Thank you Ringlets. The seller was honest and my hidden gem arrived today. I am so happy that they did the right thing and sent me everything in the auction that was pictured. Brag post coming soon.
Ponyfan
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I'm so happy to hear your got all the items ^_^
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I've been following this! Really glad you got your gem and it all worked out. Dying to know who it is!
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Thank you everyone. It's not a who but a what. :) I posted a brag thread.
Ponyfan
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that's fantastic news :frolic: :deathhug: :lovey: :cheer: