Kokomo Toys (eBay) sent me a pony missing 1/2 her face!! O_O

[FairyDust]

I think they are only a couple hours from Indy in case anybody wants to yell at them in person lol *sarcasm*.  Maybe having a bunch of pony people visit their store and educate them on what is bait and what isn't would be good.  And also educate them on showing items that have faces chewed off instead of hiding it on purpose.  Seriously, you don't miss that no matter how busy you are.

[ClosetAvalanche]

I dealt with them last year and would not recommend them. I had to return my item for a refund.

[Rosette]

Ouch.  :/

I've had success with them in the past.  Now I know anything qualifies as 'play wear' .

[lunar_scythe]

poor blue belle!  An ear with a scraped, wrough spot or something I could understand missing, but not a chunk of the nose missing!

[Corona]

A hole in the face isn't playwear! Looks like someone bit Bluebelle's face off.

[lovesbabysquirmy]

Yep, they are on my Bad Trader List already.    Sorry that you were caught up in their nasty behavior though.

[katrine2309]

Oh, now I'm kind off worried. I bought a backcard lot from them and waiting for it to arrive now. *chewing fingernails nervously*

I'm sorry to hear about your Blue Belle though. Neutral feedback would be my way to go as well... That is just not ok....

[Buffy]

Have had something like this a few years ago with a seller at ebay. It was a baby from one of the families with the multi-colored hair. It arrived and the pony was missing an ear and half of a leg. The reply of the seller was "You should asked for flaws like that!" What? Should I ask everytime if a pony has all 4 legs and 2 ears and something like that???

I hope you will get your money back...and poor pony :-(

[Strandperle]

Please, leave them a negative feedback. Other buyers should be warned about them. It's just not right and I don't think it's coincidental that they only showed the good side of the pony in the auction!

[kitkatvintage]

Thanks everyone. I'm trying to give them a chance to resolve the problem before leaving feedback. I sent this follow up message today:

"Please see attached picture of the damaged pony.

The rest of the lot is nice, or can be cleaned to be in good collectible condition. I don't want to return the whole lot because the return shipping would cost half of the purchase price. Can we work out a partial refund, please? This is a pretty hard flaw to miss. I think that someone who deals in vintage toys would understand the importance of describing and photographing such a major flaw.

Please let me know. Thank you."

Unfortunately they sell such a large volume, one bad feedback would be totally lost. In the last month, they've received over 1,200 positives & 1 neutral. I will be leaving appropriate & honest feedback, but I want to see if they will work out a solution first.

Oh, here's the original listing, if anyone cares to see it:
http://www.ebay.com/itm/1980s-Vintage-BIG-LOT-of-G1-My-Little-Pony-Babies-Case-4-/370835404623?_trksid=p2047675.l2557&ssPageName=STRK%3AMEWNX%3AIT&nma=true&si=%252FtLqvKDoKOJNOFpBchPgx8SYyug%253D&orig_cvip=true&rt=nc

[ClosetAvalanche]

they deserve a neg imo. Go read the responces to their back feedback. I really wished I left a neg X

[Tap Dancer]

Taken from their auction:

Everything looks to be in decent condition overall. There are some heavy and moderate play wear on a few. Great for the novice collector or for the kids.

We are clearing out our storage unit to make room. We are bundling up everything by box/tote per toy line. They have all been played with and will have some overall wear, I can't say if anything is broken or complete. It's just random storage unit totes and is sold as a parts and pieces lot to be fair.  Everything has been played with and they have all been in storage for many years, might be a little dusty or could have odor.

Look at the photos closely before bidding. Sold as shown only.

Everything looks to be in decent condition?! They can't say if anything is broken or complete? So, really, a big chunk of missing pony face is considered "decent" and "complete?"

And I love that you're told to look at the photos closely. There are a lot of photos, but only the good side is showing! Wonder why they couldn't take photos of both sides? I hope you get your partial refund!

[thekozmicpig]

poor pony
and i hope you can fix the problem

Phantom of The Opera Bluebelle custom.

When life hands you lemons, make the world's best lemonade.

Seriously, do this. It would be fantastic. Make her a little mask and cape and everything. Oh god my brain is too excited about this.

...I want to do this myself now.

they deserve a neg imo. Go read the responces to their back feedback. I really wished I left a neg X

But then they might ban you from buying products on their shady store with bad customer service!

Don't you want a shot at winning a pony with half a face missing and to get yelled at for being a bad buyer because you are not a toy expert and didn't ask all the right questions?

[Cherokie-chan]

That's "normal play wear" if your kid is on bath salts, I guess...

[ponylady]

Sorry Kit I thought I responded to this but it was because we talked about it earlier. 

That is just ridiculous! They are a brick and mortar store and know how important it is for collectors, especially pony collectors. This isn't their first run around the block dealing with MLP.

And the picture situation, how come out of all the photos that were taken, not once was that particular pony turned over????