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I am sorry but this is nuts at this point. The buyer needs to return the pony for a full refund. I will say it again but the refund will not take place until it is proven within ebay's dispute system that she has shipped the pony back and you have received it. She has to ship it back with tracking per ebay's site rules.Pangel, I can only suggest to you that within the dispute you make it clear that you offered her a full refund upon the return of the pony. I would also contact ebay so they are aware of the situation. A bunch of smiley faces does not prove to me she is handling this in a professional manner. This thread again was started with the intent of gathering opinions about the hair being cut. Which again I will state is quite normal. And I am going to remind everyone one last time to make sure this stays civil.
WHat I don't get is why she says you are not trying to work with her. Or is that just a part of the process that gets updated once you respond to it? Ive never had to actually do one of these, so Im not really sure on that part if she deliberately said you wouldn't work with her.
I welcome your opinions, Maniah! I think you can actually open a return request on eBay, without opening a dispute. It's essentially the same thing, but it doesn't go against your selling record.
Quote from: Pangel on July 17, 2012, 12:04:55 PMI welcome your opinions, Maniah! I think you can actually open a return request on eBay, without opening a dispute. It's essentially the same thing, but it doesn't go against your selling record.Ah I see the difference. I didn't realize there was one. Good stuff to know! Thank you.
Wow. That's some serious limitations. Thanks for the info RPB! That's good to know!
QuoteWHat I don't get is why she says you are not trying to work with her. Or is that just a part of the process that gets updated once you respond to it? Ive never had to actually do one of these, so Im not really sure on that part if she deliberately said you wouldn't work with her.Nope it's not "part of the process," if I remember correctly from opening my own case, you have to check a box or select a link that specifically indicates the seller is not trying to work with you. So she is misrepresenting the communication. And it's proven by the link she provided to this thread